Patriot's CaveReviews 45

I order 4 glasses on the 1st of December, it's still sitting in confirmation. I had reached out earlier this week and was told processing should take 5-7 days... well it's been 18. If my product does not arrive before xmas I will dispute it with my cc company PRODUCT NOT RECEIVED
It's really too bad they seem to have nice product
I would not recommend this company to my worst enemy
Happy Holidays everyone... all except the customer service at this company

I placed an order on Nov 21. The status of the order remained at acknowledged for 9 business days. Finally receive email that the order is on it's way and was given a tracking number. Order remained at "label printed" stage for 2 days. After 2 more days, it is still sitting at the USPS facility in FL. I ordered Christmas gifts and I doubt I will receive them in time. I understand things are crazy, particularly with the mail, but 9 days to even get the order together? I do not understand and feel this is acceptable. It's a shame, they have some interesting merchandise, but how good is it if they cannot fulfill the order?

I ordered several items from them and was missing one item so I contacted them with the problem via email. No response so I sent a follow-up and they asked for pictures, which I sent. No response after a week. I sent another email today and will wait to see if they will answer this one. The packing list had a spot for 'inspected by' and 'fulfilled by' but neither one was signed or initialed. Items I did receive are good but missing an item I paid for is unacceptable. I do not recommend them at this point in time. I will contact Paypal to see about a partial refund for the item I did not receive.

This internet company is obviously new since this is the first review. I wish I could say they performed in a 5-Star manner. My order took an inordinate amount of time and was never fully filled. After several contacts and over 3-1/2 weeks of non-receipt, I filed a case with PayPal. A week after the case was filed I received a partial order with no explanation, no back-order noted. Once again I contacted them, and they apologized and said they were back-logged. Since this order was for Presidential campaign materials I fail to understand the lack of stock. Long story short PayPal refunded my money. THEN I received a notification from The Patriot's Cave asking me to prove my order was only partially fulfilled by sending them copies of the shipping documents. By this time I had all my money back from PayPal and had trashed the shipping materials. The quality of the partial order was good but I had to go out and buy other signs locally to get what I wanted.

I sincerely hope they improve their Customer Service communication going forward because this left a really bad taste in my mouth.