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PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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I downloaded the PatPat app a while ago and window shopped for the longest time, putting item into my basket and then not purchasing because I wasn't sure the quality would be any good and after buying through other clothing sites and being disappointed I didn't want to waste my money however before Christmas I decided to get a few bits. A hat, fleece onesie and a couple of two pieces. I spent $50 and thought if it was rubbish then at least it wasn't $$$ (even though $50 is a lot of money!). My package took 5 weeks to come but this wasn't PatPats fault. It sat in Vancouver sorting office for 3 weeks due to Covid. When it did arrive I was pleasantly surprised! My items were awesome! Great quality and super cute. Did they wash up ok!? You betcha! They look just like new! The colours were still vibrant after 1, 2, 3, 4 washes. My baby is on the small side and the items are on the larger side which is great because she's had so much wear out of them! Over the Canadian winter she was never out of the fleece onesie and it took a beating! After about 4 months wear (almost everyday) the zip broke but that's ok! It cost $7. I think that's pretty good! So now it's coming into summer I decided to do a big order and bought 25 items and they're all fantastic. I only had to change 2 items (trainers) as they were too small but after speaking to the wonderfully helpful SHAMIAH, I was sent the correct size which arrived a week later. I've since got my Mum, neighbour and my friend in Australia ordering from PatPat as I can't fault them. Really cute clothes that are affordable, great quality and a company that takes care of their customers.
If you're in doubt. Don't be! Your only trouble will not being able to stop hitting that buy button! Thanks!
Gran servicio y gran calidad de ropa, todas las tallas y modelos. De verdad una gran gran experiencia
Soo happy to shop with patpat. They help u with stuff not at all problem with refund or return. Keep shopping with patpat thanks.
Estoy encantada!
Los productos tienen una excelente presentación, la calidad y los precios están muy bien también!:)
Pero lo que me está resultando increíble es la atención al cliente que tienen! Responden enseguida a todas mis dudas y solucionan cualquier inconveniente enseguida.
Seguiré comprando y recomiendo 100% la compra en PatPat
Bin mit meinen Bestellungen sehr zufrieden. Gute Qualität und schnelle Lieferung. Ich werde wieder dort bestellen.
Great customer service! Received an email daily keeping me up to date with where my package was and when I could be expecting it. I can't wait to try these adorable clothes on my girls!
Die Bekleidung sind sehr günstig und hat auch gute Qualität.
Was ist wichtig, dass die Kundencenter sehr schnell und nett waren
È sempre fantastico acquistare su PatPat
Il sito è ben fornito e con prezzi super accessibili.
Adoro anche acquistare l'abbigliamento per la mi bambina
Thank you so much pat pat team (kish) for helping me solve this problem. Specially in response to all the mail I sent you. I appreciate it so much.
I recently discovered this site and searched for reviews to see if it was worth ordering. Well I've already placed a couple of orders! Baby clothes are made with good cotton, even if the price is low. While those for adults are often in lycra or synthetic material but still very well made! The sizes are exact and the prints are well done. The only drawback is the shipping which takes between 10 and 15 days, but the wait is worth it! The package arrives tightly closed and sealed, each item has its own plastic bag with zip that can be reused for a lot of things (I put the diapers to keep in the change bag). Only once did I receive an incorrect product and was refunded the amount without having to deal with the return (which would be at the expense of the customer). I recommend this site!
I bought a matching outfit for me and my baby and I loved the very good fabric, the pattern and colors and it was perfect
Extremely fast response time with any customer service issues and concerns. Definitely would do business again in the future!
Perfect price quality, delivery speed and payment methods, recommended. Perhaps the sizes are not perfectly in line with the description
Well appreciated customer care, very responsive and resolves the issue. Any issues like doesn't fit or do not like, it is addressed well
I am very satisfied with the customer service I had some problems but CASSEYLENE helped me a lot! The clothes are beautiful every two months i always order for my son on pat pat, i am very satisfied
Great customer service. Pam Got back with me in a timely manner & resolved my problem.
The gave me a refund & let me keep the clothes that were the wrong size
Ordered here for the first time after seeing advertisements and I'm so glad I did! Customer service is amazing and resolves any issues you may have! Definitely worth ordering from here!
I made a mistake and they were quick to respond. Susie was very friendly and had many options to choose from to fix the problem.
I'm completely astonished with the service from this company. Not only shipping was fast, the quality of the products were better than I expected and when I had an issue with sizing they went above and beyond to solve it. I wish other online services valued their costumers like that.
Excellent customer service took care of the problem in no time. Highly recommend. Good kids clothes.
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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