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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Dont order from patpat. The quality is awful, items come in the wrong size and its impossible to get a refund!
I had a problem with my Order and a costumer service representative helped to solve. It is a risk free plataform.
I love all the baby clothes I purchased from Patpat! Not only for my son, but for my friend's kids as well. They're super adorable and I love the quality. I read reviews before hand about slow delivery and I was mentally prepared to wait. I ship myself a lot and understand that international shipment might take some time. So, if you're not on rush and ordering in advance just expect it in a few weeks. But the excitement you get when receive your stuff worse every minute!
I love PatPat, I order from here quite often. I'm always sending my granddaughter things from here like every other week. You have great prices.
Made my first order and experienced a fast delivery (approx 2 weeks and that is totally ok by me), well packed order, professional customer service, easy to pay, nice price and awesome quality. My baby will be a real fashionista! Overall impression = GOLD! I Will be addicted to this webshop!
Order arrived quickly and Nicely packed. I will definitely order again. Quality of clothing looks fine
Yes I'm very satisfied with the service of delivery today, the outfits are superb and Absoulately love them, can't wait to give these as a gift to my two munchkins as there gonna look so pretty and very much two adroable little girls. Thankyou, pat very pleased with the quality of the girls outfits and can't wait to order again soon.
Unfortunately, the dresses I ordered from Patpat didn't quite fit. The bathrobe I ordered for my daughter was very sweet and soft--she loves it. In general, I'd say the clothes are a little generous with proportions, so definitely don't order up a size. However, customer service was extremely helpful, assisting me so that I could be refunded for the garments that didn't work. I'm waiting for another order to arrive in a couple of weeks, and I'm really hoping these fit better bc they look super cute on the website!
Hi Megan,
We understand your disappointment with PatPat and we agree that this is not admissible.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly so we would like ask for the opportunity to resolve this issue immediately.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.
I've ordered 3 rimes from this wonderful site and i will always order,, very elegant site really In every single order my entire family had waiting for it
I stumbled upon this company by chance - I saw their ad on my FB feed - and was really captivated by the design of their toddlers clothing lines. I decided to place an order to give it a go - this was my first on-line clothing purchase experience and was quite happy with the quality of the items I received given the competitive pricing.
Customer service was very responsive and helpful. They would typically get back to me within 24h or less, which is pretty good given that we operate in a 11h difference time zone.
From the moment, I placed the order to the day I receive it, it took approx 3 weeks and I qualify for international express shipping.
I believe that if they manage to bring it down to a max two-week delivery time for international shipping, it would be a great step forward. However, I do recognize that this would most likely entail rethinking their logistical chain model from sourcing to distribution and would take some time to optimize.
Last but not least, the app users navigation experience has considerably improved over the past quarter. There are far less glitches and sorting has become a lot more accurate and user friendly.
I would certainly recommend this online childrens clothing company to family and friends.
Wonderful service from PatPat. Received my items quickly and great after sales service from the team.
Genuine online stores, great quality at affordable prices! Highly recommended. Amazing collections, great deals, on time delivery.
I'm still waiting for my product. I purchased it on July 9th and it's now the 24th of July and now they are saying July 30th is the soonest. I read 5-15 days for delivery. I would have never purchased from them if I knew it would almost take a month. Terrible advertising.
They got back to me (on the weekend) faster than I expected and were so polite. They helped me with my issue in a very professional manner. Excellent customer service!
Customer service of pat pat is great! Their prompt Response and resolution of the concern is quite impressive...
I've ordered several family outfits from here and love them all! Definitely more for a cute picture and even than outfits we wear all the time but can't beat the price! Great customer service when a size didn't fit just right.
Ordered a few mommy and me matching swim suits and they were adorable and good quality. I did have to return a few because I am tall and the size medium one pieces were not long enough for me but the return process was easy. I will order again.
The service is a good deal. Assistance is fabulous and fast. The order is arrived in Italy perfectly
I like the variety of children's clothes and shoes. Customer service was very helpful and resolved an issue quickly.
I will shop here again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Katharina,
We understand your disappointment with PatPat and we agree that this is not admissible.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly so we would like ask for the opportunity to resolve this issue immediately.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation.
Please send us an email to [email protected] at your earliest convenience quoting this review so we can address the issue in a timely manner.