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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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I've ordered couple outfits for my infant and they are so adorable. Makes it easy for monthly picture days for you infants first year album.
Thanks to Felix for the good customer service that solved my query. I'm satisfied with the resolution.
Pat pat has amazing customer service. I made a mistake with my order and was refunded the full amount and even got to keep the product that I ordered incorrectly. They even have a wheel to spin and win free items, coupons and more... so awesome.
Pat Pat service is very efficient and they feedback and solve problems very quickly.
I just wish the delivery time didn't take so long and that they were more flexible with exchanges. I had a particular case where I really wanted to exchange a piece and they couldn't give me this option, however they refund me and it was very quick.
Thanks Kristoffer for your help! Pat Pat customer service is great! All the items received are well made and cozy:-)
The dresses for children are lovely and they are as you see in the photos on the website. I will speak about this website with my friends.
Thank you
Ho acquistato diversi prodotti per fare un regalo ad un'amica ma erroneamente ho preso la taglia sbagliata!
Loro gentilmente mi hanno cancellato l'ordine e riaccreditato immediatamente l'intero importo!
Felix assisted me in helping me resolve an issue regarding my order. He was very immediate with responses. He was very professional and maintained a positive attitude about meeting my needs!
Thanks to Jayson that he solved all my questions about the items. I love the almost of all items from the PatPat and those that do not suit me, they are compensated without problems. I like that customer service satisfaction is first. I always will buy from PatPat in the future!
Baby clothes and swimsuits for hole family
LOVE them both the only reason for a 4 star is the dress is a bit see thru but I bought matching dresses and swim suits
Customer service was great to work with once they got back to me! The quality of the items varied greatly, I will be careful what I buy from PatPat in the future.
Rolando from customer service was very understanding in his response and helped me get credit for the items that didn't work. Good customer service!
The products I ordered for my kid were warm sweater and white sneakers. The quality of both is good, but the delivery service is little slower as promised, but never mind, it was fine for me.
Thanks PatPat
This company has the cutest swimsuits! I absolutely will be ordering from them again :) I got the items I ordered very quickly and they are exactly as pictured on their site
I live in Switzerland and was excited about the free international shipping. The customs form, however, was not filled out correctly from Patpat which caused even more of a wait/delay. After 6 weeks of not receiving my package the Swiss post office contacted me and said I had to provide proof of what I paid for the items, so they can know what to charge on import fees if needed.
I contacted Patpat customer service only to receive a lame and unhelpful reply.
I sent the info in to the Swiss post office, and a week later had to pick up my package. I paid an extra 40 bucks in taxes and fees.
Then I open up my package to find one very oversized (medium) shirt that had a MOTH hole in it! Because it was on sale I cant return it.
I contact customer service again and receive some responses in Chinese! I figured I have little time or energy to hunt down a refund.
Then about a week later I notice little brown moths in my apartment. And now I realize they are most likely from the packaging/items that I bought, which I haven't washed or thrown the packaging out because Ive hoping for a return.
I bought a maternity dress 2 months ago for a photo shoot, that with all the delays, I am now so super pregnant that I dont see a point anymore to try to even wear the dress. The moth eaten shirt and the packaging has now spread moths all over my apartment, and I'm noticing as I fold my clean washed clothes in that the moths have eaten them too! I am just so frustrated and disappointed that I paid nearly 100 dollars overall for one cardigan that I will wear- and one moth eaten shirt that has caused a moth infestation and a maternity dress that although looks nice- it all took FOREVER to receive because Patpat doesn't k kw how to fill out a customs form!
Gorgeous clothes and love when they are in sale. The sale prices are so reasonable and the outfits are so cute not what you find on the high street
Ordered a few items to give them a try. Fit was so wrong and the dress didn't cover my bum.
Tried to return the items and they make it so hard and you have to keep asking for a refund before they will give it to you. Oh and they pay for the good reviews on here
Hi,
We're sorry to hear about how the issue you've encountered with the items you received and in returning them, prevented you from getting the best experience in shopping with us.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I was not happy with the quality of my dress which is worse off compared to my daughter's and I wrote to Pat Pat. Thanks to Hazel J, who attended my case and I'm happy with the resolution. Will definitely shop more with Pat Pat.
They provide good care when contacting them about issues. My issue was resolved quickly. I am still waiting on the product so I'm no sure if the quality yet
Great customer services resolving my returns, good quality clothes. I will shop here again. Thank you
PatPat clothes are cute and decently priced. Note that the clothes are marked European sizes and it take approximately a month to receive your order. Customer service is so helpful and great.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We're sorry to hear about how the issue you've encountered with the items you received, prevented you from getting the best experience in shopping with us.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.