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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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I recommend this website for matching clothes. I will definitely order more for future occasion. Customer service is really good for helping you out placing the right order for you.,
Felix was able to resolve my issue of incorrect sizing in a prompt and professional manner which I genuinely appreciated.
I'm very unhappy with the service from Patpat. I ordered a cute onesie suit for my newborn son to wear to my brother's wedding which was yesterday (18th May), however the matching bow tie (as advertised in the picture) was missing from the delivered package. I contacted Patpat initially on 5 May, explained what had happened, provided the order details, and requested that they either send the missing bow tie, or send a complete new suit urgently as the wedding date was looming. I also provided my contact number in the email. When I hadn't heard anything from them I followed up with another 2 emails (as there is no customer service phone number to call, very frustrating). I finally received an email from them earlier this week (15th of May), asking if I wanted a refund or for the item to be re-shipped. I promptly replied and once again asked for a re-shipment via EXPRESS POST as the wedding was on the Saturday. They replied advising the item had been shipped (without confirming whether this was via express/priority post), and asked me to rate my customer service experience with 4 or more stars in exchange for a $5 or $10 online credit. Needless to say, I did no such thing. As I said, the wedding was yesterday and having received nothing from them, I had to dash out late Friday afternoon to buy a bow tie from another store for $25 (as it also came as part of a set). I understand errors can occur with shipments, but if my original email on 5th May, or even the next couple of emails after that had been promptly responded to, this may have been avoided. Very disappointing, and still waiting on that re-shipment to arrive... too little too late.
I didn't receive my order yet, because there was some issues, which was resolved very quickly from the customer service team, start from the support service and finished with the Felix. Thank you for your help and hope I will have the same great experience with my daughters clothes soon.
I just placed an order and wanted to cancel it after realizing how long it will take to get it, also amazon has the same merchandise for cheaper and faster delivery times. Theres no way to cancel or edit order as they say. No body answers to the email provided and the customer service # goes straight to voice mail which is full. I just want my money back
Hi,
We're sorry to hear about the issue you've encountered in reaching us.
If you have any questions, please feel free to contact us by email https://www.patpat.com/article/help/contact or call us at 1-844-9-PATPAT (1-844-972-8728). If our customer service hotline is busy, please email us your message and we will get back to you as soon as possible.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Wish I could rate their products but since I ordered them a month ago and still dont have them, its difficult. Paid shipping for 7-10 days. No response to emails either. Terrible Customer Service!
Hi,
We're sorry to hear about how our Processing and Shipping time frames, prevented you from getting the best experience in shopping with us.
Should you wish to get more information on the Processing and Delivery Time frames for your specific location, kindly refer to this link:
FAQ: https://www.patpat.com/delivery.
Should you wish to view your order's current status, kindly refer to this link:
https://www.patpat.com/guest/orderquery
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Adoro patpat muito atenciosos compreensivos amorosos adoro eles espero fazer muitas compras nessa loja apesar de ser brasileira estou amando demais
My rating would be negative stars if it were an option. I ordered AND PAID FOR my daughter's Easter dress and shoes in March. It is now May and I have yet to receive the items I paid for. I've contacted customer service multiple times and they have yet to send me the items or refund my money.
Hi,
We're sorry to hear about how the delay you've experienced in receiving an update on your order, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
We used for the first time PatPat, and we are really happy withe quality of product!
In addition, we bought wrong sizes, but we got all the support via-mail in order to get the correct sizes from them for free.
I will surely use PatPat for my family again!
All the family love it, we have à great matchy look! I ve bought two dresses for a baptem everybody asked where I 've get it.
Unexpectedly, the customer service has been extraordinary, helpful and always waiting for the customer to be satisfied. Thanks Felix
Good quality of clothes and good selection. Satisfactory customer service and willing to keep customer happy.
The items I ordered are nice and meet my expectations. I could choose among a very huge choice. I am happy to have chosen Pat-Pat clothes and I reccomend them:)
Thank to Rhea B. For her help!
The customer service was great. Helpful mails with direct response. Lovely clothes for both mum and the little one.
Ordered items from Mosaic through Patpat. Great quality and wonderful customer service. Will purchase again!
I would NEVER purchase from this company again. I placed and paid for my order in good faith. The items did not fit so I requested a refund. We are now almost 2 months in and I STILL HAVE NOT received my refund. Don't make the mistake I did by ordering from them.
Hi,
We're sorry to hear about how the issue you've encountered with the items you received and in returning them, prevented you from getting the best experience in shopping with us.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Very good service, they try to find a suitable solution, fast answer. I've got the product quite fast. Good quality, like on the pictures.
I ordered for the first time From PatPat, very happy with customer service.
One item was missing on arrival, the bottom part of a pregnancy swimsuit i ordered, they offered to resend the whole set for free :)
Great customer service! I had 1 issue and it was resolved quickly and with me being satisfied! Items were good quality and as described on the site!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We're sorry to hear about how the issue you've encountered with the items you received, prevented you from getting the best experience in shopping with us.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.