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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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I recently came into an a technical issue online and was charged even though it said it didn't go through. I then ordered again thinking it didn't work because thats what it said. I then discovered I was in fact charged the first time. They were able to refund it with no problems at all. I enjoy their products too. The prices are amazing as well.
Love my purchases for PatPat. Cute clothes, true to size. Love that they have several items I can match for my boy/girl twins.
I ordered 2 different shirts for going home from the hospital. They seem to be really good quality and will last me a while! Very happy with them. Also, I needed some help with my order and Kristian C was very helpful and polite!
I placed an order on June 13,2020 and more than a month from know it has not been received. The tracking number was never sent and the tracking information in their website I´m sure it´s made up, it also says the package has been delivered which it has not. After writing to their customer service in their website there wasn´t a response. I did get an email right after the order offering me a discount if I posted a good comment. After writing a review through this website I finally got a response and an email to follow up on the order. The package in fact was delivered a couple of weeks back and had been misdelivered by the shipping company. Had patpat sent real shipping data or responded the emails I sent this problem would have been solved a long time ago.
I did receive the products, they were as I ordered. The quality is ok but for the price paid is what you would expect. A printed shirt we bought looked much better in the website than we received. Overall we are happy with order, not very happy with their customer service.
I didn't place my order yet because i found incorrect total sums when i was ready to check out for my order. There is indifference for about 75 S. R The actual amount and your sums up amont. Can you justify that? Or I will not proceed to place my order.
Hi,
We’re sorry to hear about your disappointment with PatPat and we agree that this needs to be addressed.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I've received a faulty t-shirt for my baby (a hole on a side because of sewn being on the edge). It was a nice, simple and fast response from patpat's adviser, Arrdev, after just one email.
Super schnelle Antwort. Sie helfen einen sofort weiter und finden sehr schnell eine Lösung. Die bestellte Ware ist top. Gerne wieder
Good service after purchase with james raider. Is the one who help me with the issus of my size. Good quality of items
Having seen Patpat on an advert on Facebook, I decided to place an order as their items were a great price. My order was processed very quickly, and I could track the delivery. The items are good quality and the kids stuff is really cute! When contacting their customer service team to return some items which did not suit me, their responses were great. Karen P was so helpful and resolved my query very quickly. Would buy again from them!
Great quality product, perfect service, I am recommending it to all my friends.
I love everything. :)
Company allowed me to keep the items I wanted to return and gave me a full refund! I would highly recommend this company
Great site and amazing team Jayson was a great help with dealing with my query. Would Highly recommend.
I love their quick action and their quality of cloths are best I will recommend love the way they pack so clean nice
Venessa thanks for prompt reply..
Immanuel from customer service did a great job in handling my request. I had to return my recent purchases as the sizes were incorrect. I am extremely satisfied of his service. Thank you!
I'm unbelievably very impressed by the services i got from SUSIE B. I'm very much thankful to Patpat for understanding my problem with sizes and giving me full refund as a voucher. And for all the clothes you gifted me:)
Thank you so very much.
I promise you that I'm going to use just 1 app that is Patpat for all my necessities. And recommend everyone else.
Thank you SUSIE B and Patpat :)
Really great app great prices i Recommend to everyone with kids and other people such as women's clothing, Maternity clothes, matching clothes for the whole family and more!
5 stars experience. I only had a problem once with patpat, emailed them and JAMES RAIDER was very helpful, he answered the emails very quickly, addressed all my concerns and promptly helped in a very polite way!
Thank you!
Great processing of my returns from Kuenzler. The clothes also have a nice finish.
Always my pleasure
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We apologize if you have not received your items yet. We understand how worrisome and frustrating this can be.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.