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PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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I have been buying from Patpat for my 3 boys and myself for about 1 year now. The clothes have unique an cute prints that are so adorable on babies and then unique fun prints for older kids. I have bought everything from baby clothes and breastfeeding tops to towels and sink plugs! Time and time again Patpat's products have been high quality. The reward system is also great, you just need to download the app and make a first purchase to start seeing discounts.
I received the wrong size but I emailed them and they got back to me quickly. They (Romeo) apologized and Told me to keep the items I received and offered me a voucher for the price of my purchase. Very satisfied and the items were cute.
They work with you quickly if you have any problems and their clothes are great quality! Definitely reccomend!
Delivery is fast. I love this site - beautiful with adorable clothings and matching siblings outfits. Satisfied with the customer service and my purchase with good quality items.
I love this site as it has got great items and clothing for children. I would also like to recommend SUSIE B for tackling my query promptly and in a very professional manner
I really enjoyed the quality of the sandals I bought and the price was incomparable! They also have AMAZING customer service!
The quality of the clothes are amazing and the customer service provided to me by Heinz via email was fast, efficient, and superb! Definitely will shop with them again!
My experience with Patpat services has been amazing. I purchased multiple times and all been very satisfying. Team is very responsive and even once I got a wrong item by mistake and the way they handled it was outstanding
Toda la ropa es de excelente calidad. Los acabados son perfectos y los materiales de un tacto muy agradable para los bebés. Además, su estilo de diseño les aporta gran personalidad. Estoy muy contenta con mi compra. Tienen un amplio surtido y muchas secciones tanto para bebé como para mamá y muchos complementos. El pedido llegó con más antelación. Se me perdió mi cuenta de usuario y ROHANIE me ayudó en todos los pasos para la recuperación de mi perfil y me resolvió algunas dudas con respecto a las tallas y los tejidos. Volveré a comprar.
Der Kundenservice war sehr schnell, der Kontakt war wirklich sehr nett (sein Name war Dan). Mein Umtausch wurde sofort in die Wege geleitet
Happy as the clothes which I ordered was of gud quality. Excellent customer service. Will recommend.
I really appreciate work done by Romal and replied to my email in less than 24 hours during some issues in my placed order. I am very happy with my purchase and love to shop here
Vanessa was great she replied very fast and fixed the issue and had everything reshipped. Very satisfied
Vanessa helped resolve all my issues that I had. Some of the items I purchased did not fit properly and Vanessa was more than helpful offering me a really good solutions. This made me feel like ordering again is not a risk as the customer service experience I received was amazing! Thank
PatPat clothing quality is very super
All clothing is suitable for my babies
I love this application
Hazel was extremely helpful and prompt with her response time. She made it easy to rectify the damaged items I received, and will definitely continue to patronize PatPat.
I found many dresses suitable and apt for my baby boy. Patpat designs are unique and comfort for baby.
There was a inconvenience with my package but it had nothing to do with Patpat. They actually helped me so much and made sure I received my package. Even though it wasn't their fault they were so helpful and apologetic. I appreciate this company very much for making sure the customer is first! Reyna did such a wonderful job and I appreciate her help.
Pat pat has great customer service and beautiful stuff they are very helpfull and make sure your happy with the stuff
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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