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PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Best regards! Very good helping from team on pat pat, very fast in meeting. Thank you every time :)) )
Le site a de nouveau su répondre à mes demande et à rembourser l intégralité des articles qui ne correspondais pas. Très contente
Voilà encore une foi très contente de la réponse apporté par le site qui m'a rembourser tres rapidement un article défectueux. Contente du service après vente de se site.
Great service. Thanks JONALYN for your problem solving attitude. You was very helpful to fix my problem
I ordered for the first time on november 4th and it was delivered around november 25th. The articles look like the images on the web site. I would like to return two articles. I wrote to customer service and I got a quick answer. SUSIE B was very profesional and kindly she suggested me two options to resolve the situation.
I could not be more pleased with PatPat and the service I received. The customer service is spot on and super helpful. I ordered an item that was too big for my little one and the issue was resolved perfectly. On top of the awesome customer service, the quality of the outfits were perfect too. I strongly recommend them and will continue to buy them.
Everything shipped quickly which I loved. Nothing was overpriced and the quality was very good. The clothes fit true to size. I will be purchasing from them more often.
Unfortunately I had to cancel my order because of too long shipping time. Rachel who answered to my e-mail was very kind, she resolved my problem immediately despite some difficulties.
Surely I'll order in future, they are professional.
Bellissimi i pigiami che ho acquistato e grazie al servizio clienti che per un piccolo difetto mi ha rimborsato la merce. Efficiente e professionalità lo consiglio 10+
I capi sono arrivati nei tempi stabiliti, le taglie sono corrette vestono molto bene... sono davvero soddisfatta... per mia distrazione ho ordinato 2 capi uguali, ho chiesto aiuto e mi hanno subito contattata, aiutandomi con il mio errore... davvero molto soddisfatta
I love Pat Pat for all my family outfit and holiday needs. I always get quality products and fast shipping. I recently had a return and with no questions asked Jamie T was absolutely amazing!
So pleased with the quick response and no fuss. I asked for a refund of one of the items I purchased. It was agreed and was told not to worry about sending the item back.
Thank you
Susie B
Karmi from customer service gave me great service and helped me out with satisfactory results. PatPat has always been my go-to-website for online shopping for my son. They have great quality and cute items. Five stars all the way!
Patpat has the most beautiful baby clothing and very much affordable! Also, Jann from patpat is absolutely a star, she is super helpful with my order! :D Thanks for resolving it!
Everything I ordered came in and was exactly what I was expecting. Every fit appropriately and feels great.
Everything we have ordered from PatPat has been perfect and comes within a few weeks. Especially love all the matching outfits.
Ordered beginning of October. Was told 10-25 days for delivery. I check to see if my $50 order has shipped from China yet, and now my tracking number is no longer available! My order was last seen in China on Nov 4th! SCAM!
This program is excellent for a mother to be preparing for a new baby that has all the requirements,
I am really happy with how customer service handled my issues.
Many thanks to Karen P. Who helped me with my last order, very quick and professionally.
Excellent customer service, fast and very helpful! Products always of excellent quality! Bert very good!
The real reason why I became your customer is first the quality of your clothing and the quality of care. Very satisfied with the attention received from customer service. Thank you!
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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Greetings,
We are very sorry for the delay you are experiencing with your order.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that every complaint is handled properly, so we would like to ask for the opportunity to resolve this issue immediately.
Kindly send us an email again through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.