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PatPat

4.3

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PatPat Reviews Summary

PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.

service
2,370
value
2,330
shipping
2,331
returns
1,977
quality
2,269

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South Africa
1 review
0 helpful votes
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Good day
December 9, 2020

Romel has been very helpful with my problem, and I am very impressed. Making the whole experience, from buying online for my grandchildren really great.

Date of experience: December 8, 2020
Canada
1 review
0 helpful votes
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Duplicate order
December 9, 2020

I had a duplicate order in Patpat and was worried if it will be cancelled or what not and Jonalyn responded shortly to my request to cancel it. Patpat has a good customer service.

Date of experience: December 8, 2020
New Zealand
1 review
0 helpful votes
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Good customer support
December 9, 2020

I made a complaint about price difference but was easily and quickly resolved by them. Thanks to Phoebe who handled my complaint. Good customer support.

Date of experience: December 8, 2020
Ireland
1 review
0 helpful votes
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I bought some lovely clothes as a gift and needed to correct the address which was done without any hesitation making the whole experience really great & a happy nephew with his lovely new clothes

Date of experience: December 8, 2020
Italy
1 review
0 helpful votes
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Anie has been very kind and profesionalist, I have appreciated it a lot, she has solved my problem completely, and this is the reason why I still go on buying on pat pat website

Date of experience: December 8, 2020
Colorado
1 review
0 helpful votes
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Happy customer
December 8, 2020

I just got a pair of black boots for my little girl and OMG! IM IN LOVE! The shoes are super adorable and comfortable and my baby looks in atyle THANKS PATPAT I LOVE Y'ALL

Date of experience: December 7, 2020
Virginia
1 review
0 helpful votes
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I reached out to Patpat after placing an order because I messed up the preferred shipping method. I needed these items fast and got nervous! Phoebe, from their customer support department, emailed me back ASAP! She resolved my issue immediately and even gave me express shipping free of charge just because she wanted to be helpful! How nice is that!?! Thanks so much Patpat and thanks so much Phoebe! Excited to get my items!

Date of experience: December 7, 2020
Utah
1 review
0 helpful votes
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Holiday Pjs
December 8, 2020

Pat Pat has sooo many cute items, clothings. I ordered Christmas pajamas, such great quality. Super soft, cute designs.

Date of experience: December 7, 2020
Philippines
1 review
0 helpful votes
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Good quality
December 8, 2020

I ordered 21 items, all delivered on time in good condition and quality except for 3 that were of the wrong sizes.

The customer service, thru KRIZA, were very accommodating and immediately addressed the issue by promising for a refund within the next 2 weeks. They didn't even require me to return the items. Wow!

Thank you so much PATPAT. Will definitely order again.

Date of experience: December 7, 2020
New Mexico
1 review
0 helpful votes
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Returns
December 8, 2020

They had awesome customer service with quick turn around on walking me through the refund policy steps.

Date of experience: December 7, 2020
GB
1 review
0 helpful votes
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I bought a number of clothing items for my kids before from them. They were super cute, good quality. Last month i bought a couple of dresses and unfortunately they were not what i expected. I requested a refund. James from customer service got in touch and he was great. He sorted out the issue. I didnt even have to send those items back. His attitude was very refreshing, not a typical customer service. There was no issue.

Date of experience: December 7, 2020
Austria
1 review
0 helpful votes
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I am so happy about the coolest outfit which i buy for my kid
I always recommend people to trust patpat and order immediately

Date of experience: December 7, 2020
Austria
1 review
0 helpful votes
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Wonderful fabric, beautiful color, excellent qulaity, my favorite site Really loved it
And in fact the same pictures

Date of experience: December 7, 2020
Serbia
1 review
0 helpful votes
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Great Customer Care
December 8, 2020

I bought recently a few things from PatPat, however one product was faulty. I contacted their support and the CSA KATRINA swiftly resolved the issue. I am really satisfied with the customer care. My recommendation.

Date of experience: December 7, 2020
Maryland
1 review
0 helpful votes
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Great Experience
December 8, 2020

Customer rep, Reyna C., was quick and resolved my request for refund efficiently. Ordered matching PJs for my family but they didn't fit even though we measured and used the size chart. Unfortunately, we could not get replacements as some of our sizes were already the largest size offered. The products were of good quality they just didn't fill well for us.

Date of experience: December 7, 2020
California
1 review
0 helpful votes
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Love Pat Pat
December 8, 2020

The quality of the clothing is amazing, I've purchasing Christmas gifts and I'm very pleased with it. Also customer service is great, they reached out to you and work on resolving any issue you may have

Date of experience: December 7, 2020
California
1 review
0 helpful votes
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Great service
December 8, 2020

I ordered a few clothing items everything was great except mine I reached out and Crystal fixed the issue in a quick and kind manner. Thanks to her I am satisfied and will continue shopping with them.

Date of experience: December 7, 2020
California
1 review
0 helpful votes
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Great customer service!
December 8, 2020

The customer services is awesome.
I had quick response to solve my issue.
Highly recommend them!
Great quality with super deals!

Date of experience: December 7, 2020
Canada
1 review
0 helpful votes
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Great service
December 7, 2020

I ordered mom and me outfits. They didnt work. So I contacted company. And rep. Genalie contacted me immediately. Resolved issue. Great service!

Date of experience: December 7, 2020
PatPat .. PatPat Rep
over a year old

Hi,

Thank you for shopping with PatPat.

We appreciate the time you’ve taken to share what you’ve experienced.

Should there be anything more we could do to make your experience perfect, please don’t hesitate to let us know

Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.

If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.

Kindly send us an email to https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.

Maine
1 review
0 helpful votes
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This was by far my best customer service experience. I ordered a bunch of clothes for my 1year old who is way taller and bigger than his age mates so some of the clothes turned out smaller than him. I should have sized up using their size chat but I just went off the age.
I randomly sent a mail not expecting any feedback but not just did they respond, they were very pleasant and the agent that addressed my concerns (By name Karmi) was very patient and understanding.
The clothes are also very nice and I will definitely shop with PatPat again.
I highly recommend.

Date of experience: December 7, 2020

From the business

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patpat.com
Mountain View, CA, United States
+3377
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