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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.
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Reyna was super helpful and kind. Very happy with her help, everything went fast and smooth. Problem solved!
Our products did not arrive despite the 10 days passed over the specified dates. Tracking does not work. We are waiting for 2 separate orders. Customer service is not available. We cannot access the Canadian PATPAT website
Awesome Customer Services. I have very good experience. I will recommend to everyone. Try and enjoy!
I highly recommend this site when shopping for clothing for tots! I have bought many clothes from here and they always fit nice, are of quality material and extremely unique!
The agent that solved my problem was Phoebe. She was very attentive and easy to communicate with. It didn't even take a day to solve my issue and I was most happy and appreciative of that.
I liked the service alot and the way they resolve problems. They are one of the best who i dealt with.
I was upset about some items I ordered that were too big for what I originally ordered. Phoebe emailed me with an unexpected refund for the items I had issues with. She was sincere and really helpful. I appreciate the sincerity of the email and her ability to resolve the problem. Thanks a lot and I am still a huge fan of PatPat
J'ai passé ma première commande sur patpat! J'ai eu un petit problème et j'ai contacté le service client. Celui ci a été très réactif et très sympa, il s'agissait de Joshua! Ma commande est arrivé moins de 2 semaines après l'avoir passé. Les vêtements sont de bonne qualité je suis ravie.
I love there service if h email them they text back as soon as they can. I loved it the canceled my order as I told them.
Thanks to SUSIE B for excellent customer service and timely response regarding my return and voucher code.
I sent an email as my purchase has never arrived as of yet. Only maybe, within an hour or so i recieved an email back! I was refunded for my purchase. Also, I get to keep the items if they still do happen to come in the mail, free of charge! Thank you Jonalyn for helping me with my issue!
Overall my experience is very good, there was some delay in the arrival of the shipment, later I learned that the delay is related to the procedures of Covid 19, I contacted customer services, and they apologized for the delay, and they offered me very high discounts, which I did not expect, and upon receiving the shipment, I found that my child's clothes So cool so I forgot about the delay :)) )))
I would like to thank Pat Pat, and a special thanks to Phoebe from the customer services department.
Customer service was super helpful especially who handled my feedback Ms KATRINA. Thank you for your help. Keep it up!
I received items of good quality and very affordable for me. This is a good app for baby clothes and to gift someone at low prices.
Merci beaucoup REYNA pour votre gentillesse et pour toutes les réponses.
Je suis très satisfaite et
Hi,
Thank you for shopping with PatPat.
We appreciate the time you’ve taken to share what you’ve experienced.
Should there be anything more we could do to make your experience perfect, please don’t hesitate to let us know
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
This store has a lot of beautiful outfits. Every time i see what they have I want to buy more for every ocasión.
I love their products and pricing. I had a problem with shipping and after contacting them, they responded quickly and resolved the issue right away.
Excellent value for money and when dealing with customer services It was seamless. Items were delivered ahead of the confirmed date and good quality.
After mistakenly ordering the wrong size for my granddaughter, i contacted the customer service dept and the helped me out in a timely manner.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery