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PatPat

4.3

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PatPat Reviews Summary

PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 1st among Kids sites.

service
2,370
value
2,330
shipping
2,331
returns
1,977
quality
2,269

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Kani N.
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I ordered maternity n new born cloths. Both were good but it takes longer to deliver. Unfortunately maternity cloths were too big for me n i checked with customer care they helped to resolve the issue quickly. Very happy with customer service. I would definitely recommend n will buy more in future.

Date of experience: February 19, 2021
Tennessee
2 reviews
0 helpful votes
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Voucher
February 21, 2021

I bought 3 pair of bibs for my daughter, was refunded for 1pr., and told to keep and gift all. I'd liked more but happy to have a quick response.

Date of experience: February 19, 2021
Florida
1 review
0 helpful votes
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Florida) and that was the last activity in my tracking. Pat Pat continued to give me the runaround and tell me my package was in transit even though it had been 3.5 weeks later. Long story short, and after several emails back and forth, I did not receive my order by 2/14. It is 2/19 and I still do not have my package. They are now offering me a refund that I will receive in 7-15 business days and nothing else. Very frustrating experience and I am extremely unhappy with this transaction. I felt as though they could've done something sooner vs waiting over a month later. I feel another shipment of my products could've been sent out as other companies have done in the past for lost products. Very disappointed and will not be using this company.

Date of experience: February 19, 2021
PatPat .. PatPat Rep
over a year old

Hi,

We're sorry to hear about the delay in receiving your order, prevented you from getting the best experience in shopping with us.

Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.

Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.

Massachusetts
1 review
0 helpful votes
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Waiting on order
February 21, 2021

I was waiting for my order for over a month. I contacted pat oat customer service and told them I may need to cancel order and ask for a refund. The next day I got an email saying it was refunded.

Date of experience: February 19, 2021
Germany
1 review
0 helpful votes
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In previous purchases I had no problems, the quality always good and the items look like in the photos. I had problems with the last delivery, but they are helping me to solve them.

Date of experience: February 19, 2021
Australia
1 review
0 helpful votes
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Amazing customer service
February 21, 2021

Good customer experience
Amazing service
Good
Best app
Fast delivery
Happy customer
Amazing quality
Awesome designs

Date of experience: February 19, 2021
GB
1 review
0 helpful votes
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Loved it
February 21, 2021

Beautiful girly things. Being mother of three girls... I love this site. Bestest for shopping while staying at home. Highly recommended.

Date of experience: February 19, 2021
Mexico
1 review
0 helpful votes
Follow Fa R.
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Todo hermoso
February 21, 2021

La ropa y artículos muy bonitos y originales, no le quedo un vestido a mi bebé y me atendieron de inmediato

Date of experience: February 18, 2021
New Jersey
1 review
0 helpful votes
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Gud App for clothing
February 21, 2021

Really I'm satisfied with the PatPat app. Have gud quality clothes and gud customer service. Keep on satisfy the customers

Date of experience: February 18, 2021
California
1 review
0 helpful votes
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I accidentally ordered two of the same item and I wanted to return one of them and they were able to resolve the issue without any problems.

Date of experience: February 18, 2021
Canada
1 review
0 helpful votes
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Excellent service
February 21, 2021

Fast shipping and excellent customer service, also got rewards upon my next purchase. Will definitely buy again.

Date of experience: February 18, 2021
Nicaragua
1 review
0 helpful votes
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Excelentes
February 20, 2021

Encantada con todos sus artículos (mi bebé y yo los amamos), excelentes precios y muy buen servicio y atención al cliente.

Date of experience: February 18, 2021
Portugal
1 review
0 helpful votes
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Absolute top quality
February 19, 2021

Absolute top quality, both in price and product's fabric. Various styles on offer, there's always something for everyone. I will continue to buy more.

Date of experience: February 18, 2021
California
1 review
0 helpful votes
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Update on review
February 18, 2021
Updated review

Since my review this company has reached out to me on this site to make things right. But in reality there really not. It's just for show they still do not return emails or track a lost order or refund you for items never showing up. This company is a headache stay clear away.

Date of experience: February 17, 2021
PatPat .. PatPat Rep
over a year old

Hi, we are sorry for the delay in receiving your order. We understand how frustrating it is to wait. We aim for all our users' satisfaction and we would love to work together with you in fixing this. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can help you.


No Items ever came
February 15, 2021
Previous review

I placed an order over a month ago and have emailed 3 times. There first response was its held up in customs. Weird cause the package is in the same state I'm in. Next to emails I'm still waiting for a response. There's no customer service no items arriving. I really don't think this company cares about items reaching you there all about the money. Spend a little more money and go elsewhere. Everyone I know that shops here has now stopped. Waste of time and energy.

Date of experience: February 14, 2021
Mexico
1 review
0 helpful votes
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Rapidez
February 18, 2021

En lo personal me encanta la atencion de un servicio y en cuanto a la duda que tenia sobre el tiempo en q se entregaria mi pedido por dias festivo fue muy rapida la contestacion ademas de amable me dejo satisfecha y tranquila, estoy en espera y anciosa de recibir mi pedido!

Date of experience: February 16, 2021
Canada
1 review
0 helpful votes
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Pat pat
February 18, 2021

My order was a little later then expected, due to bad weather in newfoundland.
The pat pat team emailed me asking for my email to give me a $10 voucher.
When I received my products I was so pleased. Perfectly fitting, and the fabric was thick and soft.
Can't wait to place my next order :)

Date of experience: February 16, 2021
Canada
1 review
0 helpful votes
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The agent was very helpful and knowledgeable, she was able to resolve my concerns and questions politely and patiently, very happy with her services and her way of resolving issues, would definently give 5 stars

Date of experience: February 16, 2021
Colorado
1 review
0 helpful votes
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Great prices!
February 18, 2021

All my items have fit me perfectly! The site is easy to shop on and the items came in a timely manner for how far they came from! Amazing prices too! Wounderful customer service! As long as you check the size charts it's a great place to shop!

Date of experience: February 16, 2021
Mexico
1 review
0 helpful votes
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Estoy encantada con la calidad, precio estilo que manejan en Pat Pat, todo es realmente hermoso y no puedo parar de comprar porque hay gran variedad de productos tanto como para el hogar como para los niños y maternidad, lo recomiendo esta aplicación ampliamente.

Date of experience: February 16, 2021
Mexico
1 review
0 helpful votes
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Me encanta patpat
February 17, 2021

Mi tienda favorita es patpat la calidad de las prendas y los precios son espectaculares no puedo dejar de comprar cada que me llega un pedido quiero comprar más

Date of experience: February 16, 2021

From the business

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patpat.com
Mountain View, CA, United States
+3377
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