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From the business
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
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Easy ordering and fast delivery ………………………………. ……..
All parts in stock and delivered 2 days early. 👍.
Definitely will use Partzilla in the future.
I have emailed at least 4 times and have not received an intelligent nor educated response from customer service insofar as parts for 2015 Honda Fury (no abs) instead I get the following: Partzilla Customer Service via amazonses.com 9:18 AM (1 hour ago)
To me Hello, Part Number *******-MFR-670 is for the Right side of your unit. Please let us know if we can assist further. Thank You for choosing Partzilla.com In my email traffic I have asked numerous times I need both the RIGHT and LEFT side for the above part. I have also included the VIN No: Pleas advise!
I always go to Partzilla for my OEM parts for my bikes. Employees are always helpful. For instance with this recent purchase I made the carrier lost my package and they helped right away to figure out what happened and set me up with a refund or replacement immediately. Very good customer service. Thank you :)
The parts selection is great. The shipping is good could be better. My only complaint is at the parts screen if i back up it goes back to bike selection.
I've placed several orders through Partzilla for multiple brands of bikes and they have consistently done well for me. I'll definitely continue to use them for all of my parts needs.
Very happy to find my lens was in stock. It came fast, thanks!
It was easy to find the parts I needed, easy to check out and quick shipment.
Arrived at stated time. Correct, factory parts, decent price.
I ordered a tool kit for my 2014 FZ09. When I got it, the bag was open and some items were missing. I contacted customer service and they gave me 2 options. Send me a new tool kit or send me the missing items.
Had a hard time finding the part I needed. Site would go to different part than I needed. Was usually for a different machine also
Ordered specific oil and filter and was super easy to use the website and delivery came days quicker than expected! Definatly recommend using Partzilla!
Always great service and prompt shipping. This is my ho to place for utv parts.
Have all the parts I needed with quick shipping thanks for being a great company to deal with
Item came on time and pretty fast I may add. Nice website easy to navigate
Excellent quality parts and lightning-fast shipping! I've been very impressed with the consistency and reliability of this company. I'll definitely continue purchasing from them.
I was able to return my product without any issues. I got my refund and I would revisit the site.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, and we're sorry to hear about your frustration.
After reviewing the email correspondence, it appears our customer service team responded to both of your inquiries. Initially, you asked if part number 83460-MFR-670 covered both the left and right sides, and our team correctly clarified that it was for the left side only. Once you provided your VIN and confirmed you needed both sides, our agent then supplied the correct part number for the right side (83410-MFR-670).
We certainly aim to be as clear and helpful as possible, and we regret if the communication didn’t fully meet your expectations. We’ll take this as an opportunity to improve the clarity of our responses. If you have any further questions or still need assistance with your order, please don’t hesitate to reach out directly