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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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All is good from the good prices and the free freight
OEM PARTS discount prices, great, fast service.
I needed a couple of parts for my Yamaha service and received them in record time. Saved me a few bucks too.
Parts sent from naples to post office mid state then back to naples
If there was a pick up window i could have my parts 2 days earlier
Responsive to inquiries and good service. Fast shipping.
Easy to shop online and navigate through the website.
Easy have not had a problem with anything that I have ordered yet
New customer, found super-fast service, best price, and fast shipping, thanks
Order was accurate as always with PartsVu! Shipping/delivery is continuing to be challenging in 2022.
Excellent, plan to buy from you in the future. Site was easy to navigate.
Quick and easy. Free shipping and good prices. Got exactly what I needed.
Part's arrived on time and everything was in the box I needed to complete my project
Called in my order on the phone nice to talk to someone
Love dealing with these guys, Always professional, courteous and their deliveries are always on time and exactly what I ordered.
It was a great experience all around. Best price and fast shipping
Upon receiving the two quarts of Yamalube via usps... one of the quarts leaked loosing over an ounce. Was not happy considering the cost per ounce.
Still waiting for part of the order that was not in stock
Early delivery, which is very rare these days. Very much appreciated!
Email Marketing of items that I need it was very timely. No problems with ordering and receiving item.
Very east site to use and order from.
Product shipped very quickly.
Thanks
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Edward,
Thank you for your purchase and for your review. I am so very sorry your order arrived damaged. Anytime something like this happens customers can call or submit a help ticket and we are more than happy to reship the part. I have printed your order to send to my warehouse so that we can have x1 of the ACC-RNGFR-PL-32 reshipped for you, and shipped via priority mail. Once this leaves our warehouse you will receive a new tracking number via email. If you have any questions or concerns please call us at 888-625-5460. Thank you again for your review. Your feedback is important to us.
Kindest regards,
Jessica