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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Great website/ fast turn around on ordering to shipped
Found the part I needed and shipping was fast, would buy from them again!
Easy to go through payment great deal on the parts and was delivered in a timely manner
Been dealing with partsvu for several years.
All orders have been delivered on time and within 3 to 4 days.
Very happy with consistency
Did not receive my order yet I think it's on back order
I assumed this kit included a drain tube as listings at other places did. I was disappointed that I had to buy one.
I ordered a Mercury oil filter wrench (91-******* per my manual) but received an off brand that does not fit Mercury oil filter 35-8M*******. I would ship it back, but not worth the hassle for a $5.73 part.
Great and fast delivery. Good price and quality items.
The exceptional customer service of Parts Vu is second to none. If they don't know the answer immediately, they do their research and GET Back TO YOU!
Great job. Shipped pretty quick! Will use in future
The drain plugs that I ordered did not come with o rings(washers).
Online purchase was fine with the exception of the item being put on backorder which changed the delivery date to after Christmas. This was a Christmas present.
Great price and fast delivery!
Extensive parts inventory
Very easy pleasant transaction. Fast shipping
Best
My order was exactly as advertised and shipped extremely fast. Thank you.
You had the product that I was looking for at the best price that I could find. Thank you. Be well.
Great way to get everything you need without leaving the house and without guessing if it's the right part.
Parts that I ordered arrived correct in time and worked as expected.
Items comes as they are described. The website was easy to navigate. I feel that the items were reasonably priced.
Great love the Yamaha kits … little hard to navigate through individual mic Yamaha parts but it's fine
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carmen,
Thank you for your purchase and for your review. Your feedback is important to us. I sincerely apologize for any inconvenience or delay. The item in question was back ordered due to supply chain issues. While we have no control over backorders, we do our best to keep the customer informed. When the order was placed we advised that the vendor had an eta of 12/30/2022. That date was accurate, however given the holidays and the vendor and carriers being off in observance of the holidays, the item shipped on January 3rd. We again apologize for the inconvenience as that is not our intention. We are glad to hear the item has arrived to you as intended. We thank you again for your feedback.
Kindest regards,
Jessica