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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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My order took 18 days to receive, not the 3-5 days to ship as they say on the website
It was the correct part. I felt that the price was inflated compared to other years of manufacture. I ship items several items a week and that with this personal experience the shipping cost was twice the t he amount than it should have been
Great service, friendly staff. I use parts up for all my outboard needs.
After contacting customer service in reference to order status it was shipped and arrived within a week
I typically wait until the last minute to place orders and it is sometimes too late. But thanks to PartsVu's fast shipping my service kit arrived just in time and I could service my outboard right before a trip.
Very good. Maybe I did not want to describe it with 50 characters. That may take too much of my time. Fix your survey to accommodate people who want to be brief
Always good quality, prices and availability of merchandise.
Everything went perfectly until I opened the box. Whoever packed the order failed to secure the spark plugs which were rattling around in the bottom of the box. 4 of them had bent electrodes which required repair
Excellent experience with your company.
Will recommend to others.
I initially ordered the wrong cover. Return was easy and the correct new cover arrived soon thereafter.
The expensive container of oil I bought was crushed at the spout to fit it into the box. A small amount of the oil leaked and bow it will be harder to pour. I did not appreciate this type of rough handling.
Damaged item was replaced simply by responding to an email with a few pics of the damaged part. Representative made the issue right immediately. Thank you
I ordered the part the next day i was emailed that the part was on back order until june 9th so i bought the part from a marina and asked for a refund then my part was delivered a day latter i am not happy with your service.
We searched for a boat lift online. Saw a video of someone putting this lift on their boat. Ordered this model and it fit perfectly.
Easy to find parts shipped reasonably fast part was easy to locate on google search
Overall very satisfied. Had a hard time reading full product discretion on phone.
This site has the best selection of items I've come across. Ordered some misc parts and paint. The parts were correct and fit and the paint as described.
Easy to find and order what I need, competitive price.
My experience was good. The kit I ordered was an exact fit for my outboard. I will order from this company again.
Very easy parts look up and easy checkout. Will be back to purchase additional items when necessary.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jim,
Thank you for your purchase and for your review. Your feedback helps boaters like you. I sincerely apologize for any inconvenience or confusion as that is not our intention. We do not have a stock status on this item nor have we ever. This is something we are working on. Often times we place an order to be drop shipped from the vendor to get it to you in the quickest timeframe. While placing the order we view the availability. This item was said to be on national backorder. Much to our grand surprise the vendor had 1 left available and shipped it hours after the email had gone out. Once an order ships email is sent out to the customer automatically with a tracking number. I am so very sorry if that was missed. When you called the following Monday to cancel the item was already out for delivery and could not be canceled. We have issued you a return authorization in the event that you want to return the item for a full refund.
Thank you again for taking the time to leave us your feedback. If you have any questions or concerns regarding this or any order please call us at 888-625-5460, or email us at [email protected]. We thank you again for your feedback!
Kind regards!