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PaperTrue Reviews Summary
The overall reputation of PaperTrue reflects a mix of commendable strengths and notable weaknesses. Many customers praise the quality of editing and the professionalism of the staff, highlighting timely delivery and effective communication as key positives. However, concerns arise regarding inconsistent adherence to specific formatting requirements, missed deadlines, and a lack of responsiveness in certain cases. While some users report excellent experiences and recommend the service, others express frustration over errors and inadequate support. This feedback indicates a need for improved consistency in service delivery and better communication to enhance customer satisfaction.
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I got 'A' for my dissertation, and I probably gain Master degree with distinction! This is much better than my expectation and I am really happy with this result! Thank you very much for your help. Without your help and advices, I could not have gained such a good grade! I will recommend my friends to use your service, as it is very high quality! Once again, thank you very much!
Some reviewer are better than others! But it is a good service with a good ratio price-quality!
Great editing and great skills in articulating the perfect piece
I like paper true the most because they are available to me
24 hours, 7 days a week when I need them.
Getting the services I need at the time I need it is
Very crucial for me. PaperTrue caters for such need!
Paper true destroyed my novel. Gave me horrible advise. And refused to refund my 4,000$ don't get scammed by this horrible company, with non-existent customer service. STAY CLEAR! Your just getting robbed, and creating more work for yourself.
Professional service, good comments and pretty fast even if it has a delay (but I was ordering during the holidays)
My job, estimated to be done within 48 hours, was delayed for more than 15 hours. My assignment Rhys was submitted without proofreading. They were even reluctant to refund initially.
Hi Terrence!
Thank you for your honest review. We’re sorry for the unpleasant experience you’ve had working with us. We are working to prevent such instances in the future.
Best,
Team PaperTrue.
Paper true exceeded my expectations. Additionally, their turn around time amazed me. On a scale of 1-10 with 10 being very good, I would rate them 15. I challenge anyone seeking a bonafide editing service, to request a sample from PaperTrue. I guarantee you will not look further. They came through for me with flying colors. Oh, they responded with a clean version within two hours or less. That is what highly unusual. I communicated with the company via live chat."
I am a researcher who has published many papers and proposals, some of them in high-impact journals. I generally know how to write an essay, but since English is not my mother tongue, my essays need polishing. PaperTrue is doing an excellent job, not only in improving the langue, but also to structure my writing. I had two times their service and I am very pleased with their work!
BUYER BEWARE! I strongly urge you to save your valuable time and money by finding a company other than PaperTrue to assist you with your editing/proofreading and book design needs. PaperTrue's lack of professionalism and unacceptable work product has been a major disappointment...
Dear Jesse
We always try to deliver quality service and try to stick to our client's requirements. As per our analysis, you placed an 'Editing & Proofreading' order with us on the 14 October 2019 followed by a 'Typesetting and Artwork Designing' order on 5 November 2019. The second order was placed as a result of our satisfying work on your manuscript, a positive feedback that you shared with us over email said: "I have been really impressed with the services provided by PaperTrue thus far". After the delivery of the second order you told us: "Just wanted to confirm that all looks good, please proceed with the typesetting". After this, the typesetting was delivered to you a few days later than promised, which could happen if the designing needs require highly qualified designers from our end.
We take our negative comment with equal enthusiasm as the positive ones, but we are truly sad about what's written here because it completely disregards the honest work our editors and designers have put into your manuscript.
Feel free to write directly to us at [email protected] in case you have any questions about the details of the service that was provided to you.
Regards,
The PaperTrue Team
My evaluation about the proofreading services provided by PaperTrue was 'Okay' or 'Pretty good'. I was quite satisfied for the first 3 or 4 jobs. However, when I got a clean copy of my longer essay, the job was a bit shock. The final copy was not ready to submit - the table in the essay was broken without editing properly. Probably, the editor did not have a last check(?).
I have now a 2,000 word essay, but I am hesitating to ask PaperTrue, because if I might have another bad luck.
Hey Kathey,
Thank you for taking out the time to review us. Our support team will be in touch with you within the next 12 hours and understand what went wrong. Rest assured, we will revise your document at no extra cost and make sure your experience remains consistent as it has been in the past:)
Regards,
The PaperTrue Team
I have always used PaperTrue for my thesis writing assignments and have usually received good feedback from professors. Only a few cases were this did not happen but they are consistently professional and good at what they do.
Hey Martin,
Well what can I say... even the best of us are in the end only Human. Team PaperTrue might not be perfect but surely does strive hard to help our clients achieve it. Thank you for your feedback we shall keep that in mind and improve our service.
Best Regards,
Team PaperTrue
Excellent editing work. Genius Editor! I have a strong definition about what is editor's work and duty. Well is to secure the elegant English language for my texts, the cohesion between sentences paragraphs and chapters. Nothing else! I am not interest of any editor's idea of how to build the text. I am always the author, and editor is always the editor! No confusion here as many editors trying to replace us authors in a very poor way! Bravo! Papertrue in is in my heart for ever. Staff with top mood and attitude to support me! Bye bye, Love and kisses from Nikoa Grotius
Hi Nick,
Thank you for your kind words. Our editors enjoyed working with you on your novel. Team PaperTrue wishes you immense success on your book and we look forward to collaborating with you in the future.:)
Best Regards,
Team PaperTrue
They are very fast and professional. I am really happy with their service and will definitely recommend to my friends and colleague.
Thank you for reviewing our service. We always try to provide the best experience to our customers and the feedback they provide helps us in making our service better. Please try our referral program and feel free to reach out to us if you have any concerns or questions and we would be happy to help. We look forward to serving you again.
Best Regards,
Team PaperTrue
My experience was excellent and I will recommend PaperTrue to my friends. Tje job was made in a very serious way and in the delay established. I just want to thank you all.
Hi Ana,
Thank you for your valuable feedback. Please try our referral program, its our way of showing gratitude to our customers. http://papertrue.refr.cc/
Best Regards,
Team PaperTrue
I am very happy with papertrue services. They are always delivered on time with the highest quality you can expect from proofreading services. I highly recommend it to anyone.
True to their word, delivering the proofread doc before the agreed time. Changes and suggestion were very good and relevant. Fair price, and great support when i found some billing issues. I would totally recommend Papertrue.
Academic writing for a PhD is such detail-focussed laborious exercise! Despite the very best attempts, without an expert editor, it's a huge challenge. Catching all those microscopic mistakes after 150 times you've reread it, near impossible! I had to resubmit (post viva) my thesis with revised corrections for my examiners. It was the first time that I used an editing service. I had my reservations, (given 2 nasty reviews) - but I had to risk it. It was well worth the cost! Paper True is the best editing/proofreading service I found online by far (value for money). The whole team is extremely professional in every way: From the superb customer service (24/7 live chat) with Ashton & Dominic to the time-efficient turn around (exact, to the minute). Most of all, the editors are experts. The comments I received were spot on. The whole document was polished to perfection (style, clarity, sentence structure, and coherence) I even got extra help with references and layout. My editor went above and beyond; I want to thank Sue immensely for helping me achieve my goal. I can't recommend PaperTrue enough.
Thank you PaperTrue from the Healthy Magazine team. On time delivery was very important as we were approaching the publishing. I sent multiple articles to them and they maintained the language and consistency across the articles while improving the flow and impact. This has been a great experience working with them. Will surely work with them in future.
From the business
PaperTrue: AI-driven Language Solutions for Your Writing, Editing, and Publishing Needs
Combining human expertise with cutting-edge AI, PaperTrue offers a suite of comprehensive, top-notch language solutions, including AI-assisted editing, proofreading, and publishing services. We empower people by improving the quality of written content. Our vision is to become a global AI-powered writing and editing Software as a Service (SaaS) provider, dedicated to building products that delight customers.
We aim to make language services efficient and affordable and ensure everyone has access to first-rate writing, editing, and publishing support. Our premium products skillfully bring the best of technology alongside human knowledge and experience to the forefront.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James,
Thank you for taking the time out to review us.
We haven't received any verification (for eg your order number) regarding this review leaving us helpless to resolve your situation. We are unable to verify you as a genuine customer. We would love to revise your document and ensure you are completely satisfied as thousands of customers have in the past reflecting in the high rating that we have on this platform. Feel free to reach out to us at [email protected]
Thanks,
The PaperTrue Team