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PaperTrue Reviews Summary
The overall reputation of PaperTrue reflects a mix of commendable strengths and notable weaknesses. Many customers praise the quality of editing and the professionalism of the staff, highlighting timely delivery and effective communication as key positives. However, concerns arise regarding inconsistent adherence to specific formatting requirements, missed deadlines, and a lack of responsiveness in certain cases. While some users report excellent experiences and recommend the service, others express frustration over errors and inadequate support. This feedback indicates a need for improved consistency in service delivery and better communication to enhance customer satisfaction.
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Spelling and grammatical mistakes were thoroughly investigated. I expected to obtain the documents within 24 hours, but they arrived 48 hours later, which satisfied me because the documents were well received by the instructor.
I was unsure of my thesis since it was my first thesis and I wasn't confident enough to submit it, so I approached Papertrue. The editor checked my citations and facts and corrected many errors that I overlooked. I also recommend that other students and faculty members use Papertrue.
I had ordered for proofreading services for my journal and the suggestions from the editor really helped me. The editor was very confident about the necessary changes which made my writing very good. Will definitely use the service again!
Always making a great job on my scientific papers!
As I was struggling with the APA style Papertrue editors guided me and improving my style and writing for my audience. The editor paid utmost attention while editing. Thank you very much for your professional guidance and corrections, it was very helpful and I learnt a lot of things. Wish I'd discovered this site sooner.
My main reason for coming to the PaperTrue was to improve my writing skills and the team provided me with useful information quickly. When I got an opportunity to ask them questions which were bothering me at that time they answered my all questions quickly as well as clearly. I would use this service again.
Some spelling and grammatical errors were not carefully considered, but I am satisfied with the work. Friendly Staff!
Beware, the sample they provide you will be perfectly edited. I submitted two projects at the same time. One was a short story and the other was a 150-page manuscript. I got the short story back quickly, but full of new errors.
The errors were obvious, like sentences missing and double words (that that). I emailed them about the concerns and they asked me to highlight all of the mistakes and send it back to them (taking more of my time to point out all of their mistakes). I told them I could not afford to correct their paper for the 150-page manuscript because it was just an unacceptable expectation for a paying customer.
They assured me that the manuscript would be flawless. They returned it a month late and it was full of errors. Again, they asked me to highlight them, which I refused to do for the whole 150 pages. I asked for my money back, but they don't grant returns. Their policy is to "fix it" until you are happy (or too tired to complain). They assured me that the second time would be better and that they would have their chief editor fix it. Again, they sent the 2nd version back to me late and with obvious errors throughout the paper. I paid $1300 for this! So, I highlighted the work again (which took me two days) and I corrected all of the grammar and sentence structure issues.
I replied with a catty email saying they should hire me to edit their work. I never heard back from them. BEWARE of companies that don't have refund policies.
This place gets away with what they do because they have YOU highlight the issues so they can easily fix them
After that other site (who starts with an s and ends with an r) e-mailed me last-minute (the day before I needed my research paper back), after taking several hundred of USD from me, that they needed 3 extra days due (according to them due to being too busy, so I felt I am not important as a customer). I immediately emailed Papertrue if they could offer me custom 24hrs service (which was not listed in their site). And they did!
They split my paper across very competent and friendly proof-readers. They all offered me excellent feedback on clarity! And pointed out, how I should cross-check my research goals across my paper and gave me other very useful advice!
Papertrue was in the end a better value for my money. And as a PhD student, I am not rich.
The other service even took over two weeks to refund me my payment! I of course will never even think about using sxxxxr. I will go straight to papertrue instead. Thanks Papertrue for saving this PhD student, me!
The text has been reviewed with great competence. I will use this service again.
I have used the editing service many many times, and I honestly think that they did really good job and made my works looked very professional and confident. They never disappointed me. I highly recommend most writers to use Papertrue.
Most of times a person with an adequate knowledge about the topics of the manuscripts reviewed these. Editing work is not so expensive as others. Additionally, reviewers take in account indications as number of words in the abstracts.
Terrible service. All our documents were littered with typos, grammatical errors, inconsistencies, incorrect formatting, and confusing or incorrect edits. They were offered an opportunity to do a second edit, which they did, and still the documents were not up to standard. Our request for a refund was refused. Avoid!
Dear Chris,
Thank you for your feedback.
We are disappointed to learn that you were not happy with your PaperTrue experience. We did get in touch with our editing team and we can see that our editors made a total of 693 insertions, 919 deletions, 103 formatting changes, and left 38 comments on your document for a total of around 2000 revisions. In addition to fixing hundreds of errors, our editors substantially edited and enhanced the quality of your document. They also made insightful suggestions to improve the tone and content of your work.
Although our editors try their level best to make your document perfect, they - in extremely rare situations - might miss out on some errors in the document, as humans often do. So, it is precisely for this reason that we offer each of our customers' unlimited free revisions which even you admit we did. When we ask you to highlight the issues that you found in the edit, we do it only so that we can prioritize our focus on those issues, purely in the interest of time. But we did not receive any specific response from you on this matter.
We understand that you are dissatisfied with our service, but we would like to assure you that providing our customers with the highest quality of service is our primary objective, and this is evident in the numerous genuine positive reviews our team has on many review platforms.
We promise you that given another chance, we will surely improve the impression we have made on you.
Best Regards,
Team PaperTrue
I expected style corrections, however the corrections they did are similar as Gramarly can do for less money... :(
Hi Sonia,
We are very sorry to know that you were not satisfied with our service. We have made 60 edits to your 498-word document which is quite high for a short document. Our editor also left comments for alternate use of language to make the document more impactful and so it is disheartening to know that you didn't think that enough was edited in your document. We always try our best to satisfy our clients and we are disappointed to know that you were not. Our service cannot be compared to a bot like Grammarly which blindly gives suggestion without any context all logic. Furthermore, Grammarly will never make the changes for you but simply offer suggestions. Tests after tests have shown that human based editing is far superior to a bot based. We would like you and our customers to know that we also use AI based bots to assist our human editors.
Nonetheless, if you were to give us another opportunity to serve you, we assure you that we will change your mind about the quality of our service.
Thanks and Best Regards,
The PaperTrue Team
I found the customer service to be prompt and efficient. The editorial work was first class with excellent suggestions for improving my work.
This is the best service I've had from an editing company. I haven't had much experience with editing, but so far this was a great experience. They made my novel a 665 page book that was full of errors into something I feel I could present to the public. Deborah and the staff have excellent skills at Paper True. They are quick to get answers and deliver on time with what they promise. I am working on my third book and I am going to use them again. I wish I would have done all three books with this company. The best part was getting that option of a clean edit. You can have the tracked one next to you while you go down the clean edit and make what little tweaks you want. Fantastic Job. I'm beyond impressed. So many companies seem lazy or don't want to go that extra mile. Not this one! They make you feel important. That is the honest to goodness truth. Thank you Paper True staff. I honestly mean that. You're hard work is well appreciated.
From the business
PaperTrue: AI-driven Language Solutions for Your Writing, Editing, and Publishing Needs
Combining human expertise with cutting-edge AI, PaperTrue offers a suite of comprehensive, top-notch language solutions, including AI-assisted editing, proofreading, and publishing services. We empower people by improving the quality of written content. Our vision is to become a global AI-powered writing and editing Software as a Service (SaaS) provider, dedicated to building products that delight customers.
We aim to make language services efficient and affordable and ensure everyone has access to first-rate writing, editing, and publishing support. Our premium products skillfully bring the best of technology alongside human knowledge and experience to the forefront.
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Hi Simon, thanks for writing to us.
We've checked our records. The orders you've placed after your sample have not been paid for. This means that we never had a chance to work on them in the first place. Since this is the case, there is no question of delivery, let alone the relationship you've detailed in your review.
We've also seen that you have posted this text verbatim on TrueEditor's Trustpilot review page (https://www.trustpilot.com/users/5e7e20365409e813066d9294). It seems like you've simply copy-pasted the review here now. We can't help but suspect this to be a disingenuous attempt by a rival to undermine our work.
Best wishes,
PaperTrue