Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Pandora

Pandora

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Pandora?
grey stargrey stargrey stargrey stargrey star

Pandora Reviews Summary

Pandora's reputation is mixed, with customers appreciating its diverse music selection and personalized stations, often noting the app's ease of use. However, significant complaints revolve around reliability issues, such as frequent interruptions and repetitive song choices, which detract from the listening experience. Customer service also faces criticism, particularly regarding difficulties in account management and unresponsive support channels. While some customers express satisfaction with the jewelry products and in-store experiences, concerns about product quality and return policies indicate a need for improvement. Overall, Pandora must address these service and reliability issues to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

value
23
shipping
11
returns
10

We monitor reviews for authenticity

Honduras
5 reviews
2 helpful votes
Follow Marlene J.
Unfollow Marlene J.
Share Review
Report Review

Great Pandora
November 26, 2016

One of the best Music App for your Phone is Pandora I've had Pandora for a while now and i been enjoying it, its really good you can just put a station of your favorite artist and they have they own radio station and they play mostly their favorite music, some of the music is really great i really enjoy most of the songs they play, am into rap songs, 2 chainz, rea sremmurd, Young thug, Desiigner or anything i can just jam to the beat

Date of experience: November 25, 2016
Utah
5 reviews
5 helpful votes
Follow Jerry M.
Unfollow Jerry M.
Share Review
Report Review

Good and still checking
November 20, 2016

Found this one a few hours ago. A rather convenient thing to me at a first site. Will use it along.

Date of experience: November 18, 2016
India
2 reviews
4 helpful votes
Follow Kevin A.
Unfollow Kevin A.
Share Review
Report Review

Last Christmas a bought a ring for my wife at the online Pandora store but when it arrived it turned out to be too big.
Short on time, I decided to go to one of their stores who were happy to exchange it for the correct size without any fuss.
Quality jewellery and great customer service.

Date of experience: November 18, 2016
Georgia
13 reviews
20 helpful votes
Follow Kimberly H.
Unfollow Kimberly H.
Share Review
Report Review

Pandora
November 7, 2016

I have been using Pandora for about 2+ years. I have never had a problem with it. You get to custom music the way you want and how you want it.

Date of experience: November 7, 2016
Indiana
8 reviews
2 helpful votes
Follow LIa G.
Unfollow LIa G.
Share Review
Report Review

I Love this!
November 1, 2016

Pandora helps me get through my work day! It also helps me work out the stations are awesome!

Date of experience: November 1, 2016
Judy K.
District of Columbia
1 review
0 helpful votes
Follow Judy K.
Unfollow Judy K.
Share Review
Report Review

Musical Magic!
November 1, 2016

Every weekend our church hosts dinners for the homeless. Through the magic of Pandora, especially Dinner Jazz Radio, our church hall is transformed into a restaurant. Volunteers and guests alike enjoy the excellent music!

Date of experience: October 29, 2016
Virginia
2 reviews
10 helpful votes
Follow Melissa J.
Unfollow Melissa J.
Share Review
Report Review

Convenient and easy to use, what can be better? =)

Date of experience: October 26, 2016
Arizona
5 reviews
0 helpful votes
Follow Beth T.
Unfollow Beth T.
Share Review
Report Review

All day, every day
October 10, 2016

I listen all day at work. Have a variety of music channels that suit my moods and keep me moving.

Date of experience: October 8, 2016
Canada
5 reviews
2 helpful votes
Follow Johny D.
Unfollow Johny D.
Share Review
Report Review

Great
October 1, 2016

Bought for my fiancee her ring from there great quality, styles and garantee which is the most important

Date of experience: September 29, 2016
KR
1 review
0 helpful votes
Follow Michael S.
Unfollow Michael S.
Share Review
Report Review

Attractive
January 18, 2021

Whenever I tune to Pandora radio, I am overwhelmed by Goosebumps because of the kind of classical they play.

Date of experience: September 26, 2016
Pennsylvania
5 reviews
4 helpful votes
Follow Gary R.
Unfollow Gary R.
Share Review
Report Review

Variety
September 27, 2016

I like the variety of music available for me to choose from. The site is so simple to use and that is a huge part of why I use Pandora.

Date of experience: September 26, 2016
Delaware
1 review
0 helpful votes
Follow Paul M.
Unfollow Paul M.
Share Review
Report Review

Love the variety!
September 18, 2016

Provides a wide variety of music genres and options. Highly recommended!

Date of experience: September 17, 2016
New York
5 reviews
25 helpful votes
Follow Bret W.
Unfollow Bret W.
Share Review
Report Review

Love this site
September 17, 2016

Used this site for years, can find music you love and discover new music every day.

Date of experience: September 16, 2016
New York
3 reviews
2 helpful votes
Follow George D.
Unfollow George D.
Share Review
Report Review

Great Free On Line Radio
September 13, 2016

This is great because you type in artist or song and it makes a station and plays songs that are either by the artist or same as the artist. I love it I take my phone and speaker and go fishing with all my favorite bands

Date of experience: September 12, 2016
California
2 reviews
1 helpful vote
Follow Miguel R.
Unfollow Miguel R.
Share Review
Report Review

Great Variety
September 7, 2016

I love listening to music and I love finding new bands to listen to. Pandora gives me that flexibility.

Date of experience: September 6, 2016
Honduras
6 reviews
10 helpful votes
Follow Alexandras M.
Unfollow Alexandras M.
Share Review
Report Review

Great Music App!
September 3, 2016

Loving Pandora its my favorite music app, i can just sit at home & play good music not worrying about changing the song because on any station i have it i like the songs they put, i mostly listen to Drake, Lil Wayne, Young Thug, & Rae Sremmurd Stations they be putting Some Fire Music!

Date of experience: September 2, 2016
Sweden
1 review
0 helpful votes
Follow Tilly F.
Unfollow Tilly F.
Share Review
Report Review

Absolutely great
January 18, 2021

I am simply loved it, best for music lovers in all genre. They have wide range of music. Everyone loves it.

Date of experience: August 19, 2016
Arizona
21 reviews
18 helpful votes
Follow Stephany T.
Unfollow Stephany T.
Share Review
Report Review

I love being able to find my favorite music on pandora when I need something to listen to. However, sometimes pandora strays away from what I had initially started listening to and some songs are unrelated to the station I had clicked on. Other than that, it works great.

Date of experience: August 18, 2016
Colorado
12 reviews
8 helpful votes
Follow Duane S.
Unfollow Duane S.
Share Review
Report Review

Love ability to play music relevant to artist's I like. Great for sampling, exploring, finding and enjoying NEW music/musicians from different parts of the world in the various genres out there. Have come to realize that the Music Bigwigs in USA have denied us a lot of great world music and artists beyond anything I ever imagined.

Date of experience: August 15, 2016
New York
2 reviews
1 helpful vote
Follow Bonnie P.
Unfollow Bonnie P.
Share Review
Report Review

I use pandora all the time. I love how simple it is. I am not too tech savy so the simpler the better for me. There are many genres to chose from. My only complaint is that when you give the thumbs up to a song from a different singer, the whole focus changes to that one instead of the one you chose. Example. I put in rascal flatts. Love them but then I liked a megan trainer song. Bam my entire station changed to female pop artists. No more rascal flatts. I don't even listen to that station anymore. Be careful giving the thumbs up.

Date of experience: August 8, 2016