Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Panash has a rating of 3.7 stars from 558 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Panash most frequently mention customer service, good quality and shopping experience. Panash ranks 4th among Indian Clothing sites.
We monitor reviews for authenticity
My order arrived on time. I was following Panash from a long time on my fb and finally decided to order a lehenga choli from them. It costed me a little over $200. I am extremely happy with Panash as my outfit is gorgeous. Will look forwar to order again in december! Thank you guys.
Excellent service and product quality! Same as shown in the picture. Though my expectation was high about the quality of product but when I checked carefully after getting the material, it seems the same thing! Images are good quality, cannot blame panash for tha, I need to check carefully what could be the original look. I have placed third order in row from panash, can't stop buying fabulous salwar kamizes! Highly recommend this site!
Hello Rumana,
Thank you for your beautiful words. Your appreciation means a lot to us.
Request you to please share your Panash look with us.
We look forward to serve you with our best products and services.
Regards,
Manish
Team Customer Care
One of the best indian shopping sites I've come across in a very long time. The dresses I ordered came in exactly as shown and the tailoring was impeccable. My requests were beautifully taken care of. Good job Panash
Hello Sheetal,
Thank you for your beautiful words. Your appreciation means a lot to us.
Request you to please share your Panash look with us.
We look forward to serve you with our best products and services.
Regards,
Manish
Team Customer Care
I want to follow up on my order pn*******. I've called, what's apped, and emailed. They only responded to one of my emails. I ordered it based on the delivery date they told me. I still haven't recieved a tracking number. Their customer service is HORRIBLE.
I don't think i'll be buying from here again nor will I recommend panash india
Hello Amna,
We deeply regret for the inconvenience caused to you. Please accept our apologies for the same.
We shall soon mail you the tracking details.
We hope that you would excuse us for this not so pleasant shopping experience with us and continue to trust us for your future ethnic shopping.
Assuring you the best of our attention at all times.
Regards,
Manish
Team Customer Care
Got my wedding sherwani as well as a couple of other Kurta Pajamas from Panash. The size and fitting questions was well answered by their whatsapp guys. Thanks for doing the right business.
Hello Atul,
Thank you for writing to us. Your word of appreciation means a lot to us.
We look forward to serve you soon again with our best products and services.
Regards,
Manish
Team Customer Care
I ordered a lengha from Panash. I ordered the skirt to be an A line and it came with a full skirt that is about 6 inches larger at the waist and about 4 inches too long. It fit my 50 year old aunt better than me. I have to find a tailor to fix this now. The blouse, is falling apart and has never been worn! The adorning material was glued on and is flaking off as we speak. I have to go to the fabric store and try to match it and try to repair it myself. The stitching is coming apart. In addition, the whole outfit smells terrible. It smells like fish and I can't seem to find out how to get rid of it. I have had it airing for over a week and the entire downstairs of my house smells terrible. I don't know how I am supposed to wear this to a wedding.
Hello Shehara,
Thank you for writing to us.
Please accept our apologies for a bitter shopping experience this time with Panashindia.com.
We have emailed you a resolution from our end.
We hope that you would excuse us for this not so pleasant shopping experience with us and continue to trust us for your future ethnic shopping.
Assuring you the best of our attention at all times.
Regards,
Manish
Team Customer Care
I am a regular shopper at panashindia for myself and my two daughters. This time I had ordered a Punjabi suit. In my case, all of the orders have arrived on time and I got timely answers too.
Hello Nysha,
Thank you for writing to us. Your word of appreciation means a lot to us.
We look forward to serve you soon again with our best products and services.
Regards,
Manish
Team Customer Care
I have ordered 7 sarees for all my bridesmaids recenlty from Panash India. And I must say, It was a beautiful experience shopping with these guys. The blouses were in perfect fitting and the quality was also great. Although delivery took a little longer than I expected but the products I received were worth the wait.
Hello Anisha,
Thank you for your kind words. Your word of appreciation means a lot to us.
We look forward to serve you soon again with our best products and services.
We hope you continue to trust us for your future ethnic shopping.
Assuring you the best of our attention at all times.
Regards,
Manish
Team Customer Care
Very impressed with my outfit which was exactly as per website. Good value. Trust worthy and honest. Will recommend to all my friends.
Hello Meena,
Greetings from Panashindia.com!
Thank you so much for your appreciation and kind words. It means a lot to us.
We look forward to serve you in our best possible way.
Regards,
Shikha
Team Customer Care- Panashindia.com
Worst site ever. PLEASE Don't shop here. They do not reply even don't pick up phone. They are like scam. You will throw your money for buying trash from them.
Hello Yashoda,
Greetings from Panashindia.com!
Sincere apologies for the delay in response.
We have worked on your complaint and our team will revert with a solution within 24 hour on your registered email id.
Request you to not lose your hope and trust on us and give us another chance to give our best and serve you.
Assuring you best of our attention at all times.
Regards,
Shikha
Team Customer Care-Panashindia.com
Hi guys, Panash India is one of the best online platforms for ethnic clothes shopping. I am a regular customer of Panash India. I ordered a Indo Western Sherwani and the product i got was the same as described on their website. I am fully satisfied with the quality of the fabric and finishing. I got my order in just with in week.
I was wary at first due to all the customer service issues reported here; however, my experience was the exact opposite. My products arrived on time and they were excellent quality. I had asked for expedited shipping due to my event, and Esha from customer service really delivered. The service and products were excellent - I highly recommend.
I ordered an outfit with custom measurements. It came on time and my emails regarding shipping and measurements were answered in a timely manner. However, when the outfit came, it had some dark stains on the front middle (waist area). I took pictures and sent an email expecting a response, 24 hours nothing came. I again sent an email and waited and again no response. I have now disputed the charge with my cc company. I do have the outfit and the pictures of the stains as proof that it is dirty. I do not plan to pay for this when dry cleaning will now cost me about 40 dollars. Be aware that the customer service is very poor and they do not care if you have a problem with what you received.
Hello Vaishali,
Greetings from Panashindia.com!
Sincere apologies for the delay in response.
We have worked on your complaint and our team will revert with a solution within 24 hour on your registered email id.
Request you to not lose your hope and trust on us and give us another chance to give our best and serve you.
Assuring you best of our attention at all times.
Regards,
Shikha
Team Customer Care-Panashindia.com
I would give no stars if I could. I had ordered a salwar kameez and paid extra for customised measurements. When you add shipping and duty, it quickly adds up to an expensive affair. This would be worth it if the received shipment was actually tailored to your size (which is wasn't)!
My experience with this website/company has been nothing short of plain awful. Although delivery was quick, the product was not stitched to the customised measurements I gave. After a couple of ignored emails to customer care, I was given a generic answer saying that the tailors use their best judgement to not spoil the design. I cannot agree with this since the design would not have been affected to adjust the waist, bust and length according to my specific body measurements. If anything, I believe I should have been consulted before generic measurements were used.
I have since sent other emails which are still being ignored. I have tried calling them twice and apparently my number was noted down since all agents were busy. It's been two days and no returned call. I am definitely not shopping here again and would not recommend this team to anyone.
UPDATE: After receiving a generic response telling me to be patient and that someone would reply to me, it's been three business days with no response. This reply was also copy-pasted to other reviewers with a negative experience. Appalling business! I usually don't bother with reviews but this particular experience and being completely ignored made me angry enough to warn other potential customers.
Hello Mareen,
Greetings from Panashindia.com!
Sincere apologies for the delay in response.
We have worked on your complaint and our team will revert with a solution within 24 hour on your registered email id.
Request you to not lose your hope and trust on us and give us another chance to give our best and serve you.
Assuring you best of our attention at all times.
Regards,
Shikha
Team Customer Care-Panashindia.com
Hi guys, Panash India is one of the best online platforms for ethnic clothes shopping. For my eid outfit, I ordered a linen pathani suit and the product i got was the same as described on their website. I am super satisfied with the quality of the fabric and finishing. I got my order delivered with their express shipping and i received it in just 13 days. Thankyou Panash for the great shopping experience.
I made an online purchase 20 days ago. Even though the customer reviews were quite bad I thought it was ok because I made an inquiry before purchasing visa whatsapp and they responded quickly. After making the purchase and it hasn't been shipped until now I contacted them via whatsapp they didn't bother to respond. Emailed them few times, "Panash India" customer team created a ticket but didn't get back to me. I am so disgusted as to how they actually scam your money. Very disappointed! Do not make online purchases. Now even if they do ship It, the quality of the product Is going to be the worst.
Hello Chethana,
Greetings from Panashindia.com!
Sincere apologies for the delay in response.
We have worked on your complaint and our team will revert with a solution within 24 hour on your registered email id.
Request you to not lose your hope and trust on us and give us another chance to give our best and serve you.
Assuring you best of our attention at all times.
Regards,
Shikha
Team Customer Care-Panashindia.com
I was very pleased with my order. They delivered it within two weeks even though both of the salwars I ordered was to be customized. The customization was perfect, the quality of the clothing was very nice, and the salwar looked just like how it did in the pictures! Panash India was a great choice for us and we will definitely be ordering again.
Salwar kameez and lehenga were stunning, perfectly stitched and of a very good quality. Happy with my order. Will definitely be doing all my shopping here in future.
Panashindia is one of the best best online shopping site. I am very pleased with the quality and rapidity of service your company provides. Your products are very same as the pics. I sincerely appreciate your responsiveness. Your team hve help me a lot to treat my request, and hve receive my products within one week. ONE OF THE BEST
Highly recommend.
Sweta Gokhool - Triolet - Mauritius
Hi thanks for the quick dispatch. Received such an elegant Abaya style suit. Really happy with my order. Thankyou Panashindia
Answer: I have similar experience. They don't have anyone as a customer service representative may be. I regret everyday that i placed order. I lose 10000 rs due to these people.
Answer: Not certain even it will shipped you. Forget your payment. And choose your old apps viz amazon, flipkart, myntra etc
Answer: I have order 25 days back and don't hear anything yet. Every time I send them message, same answer I received, 4-5 days we will ship and then deliver.
OAuth is a simple way to publish and interact with protected data. It's also a safer and more secure way for people to give you access. We've kept it simple to save you time.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Hello Arushi,
Thank you for your beautiful words. Your appreciation means a lot to us.
Request you to please share your Panash look with us.
We look forward to serve you with our best products and services.
Regards,
Manish
Team Customer Care