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Paint Your Life Reviews Summary
The company enjoys a strong reputation for delivering high-quality, realistic paintings that frequently exceed customer expectations. Many customers appreciate the attentive and responsive nature of the artists, highlighting their willingness to incorporate feedback and make adjustments promptly. However, some concerns arise regarding additional costs, such as framing, and occasional delays in communication during the editing process. While most customers express satisfaction with the final product, a few noted issues with the initial accuracy of the artwork. Overall, the sentiment leans positively, with numerous customers eager to return for future orders.
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The process was very simple and the finished product was amazing!
Originally, the painting was not what I had asked for. I put specifics in the section for the Dream Team to create a customized portrait and the mock up I received was pieced together from the pictures I submitted - exact. But after going through customer service, they asked for more pictures to create the look I wanted. The second mock-up and final painting are AMAZING. I love it! I just wish they'd used the details I asked for in the first go 'round and asked for more pictures if that's what they needed so that it didn't waste an artists time for something I didn't ask for. Even so, the paintings are incredible and I'm beyond happy with the outcome and that they worked to correct it for me even though it was partially my fault for approving the mock-up on the assumption that the dream team would be adjusting the final. Just make sure you submit enough pictures!
I had such a great experience! This was a present for my husband and son. They incorporated all of the details that I asked for in such a beautiful way. They were super efficient mocking up 2 different designs with both pictures included. Kept me up to date on the progress and shipped quickly once the final approval was submitted. It turned out better than I expected! My husband was so surprised and loves it!
Great experience the overall experience was amazing and I really enjoyed the process
I actually inform the truth regarding my experiences from businesses. I submitted an order 2/7 on a Wednesday. I included a memo about the photos of the individuals submitted were deceased and it was all I had. If they can't do it I would understand. Brenda contacted me requesting better pictures on Friday. I responded back immediately the same day. I explained the SAME THING as I stated earlier when I submitted my order. "Those are the only pictures! If they can't do it, I understand." I heard nothing for two days. I sent another email 2/12 being the date of this review. I'm requested a refund because no work was done. No response was given from Friday from Brenda. Customer service is very poor/slow. Just by this incident, I was wrong for giving these people another opportunity. I can't stand poor customer service. I'm still waiting for a response from Friday. It's three days and no response! Thank Jesus I didn't pay for the entire project! If they act like this over $49, imagine how they'll act with $500! You've been warned!
I actually inform the truth regarding my experiences from businesses. I submitted an order 2/7 on a Wednesday. I included a memo about the photos of the individuals submitted were deceased and it was all I had. If they can't do it I would understand. Brenda contacted me requesting better pictures on Friday. I responded back immediately the same day. I explained the SAME THING as I stated earlier when I submitted my order. "Those are the only pictures! If they can't do it, I understand." I heard nothing for two days. I sent another email 2/12 being the date of this review. I requested a refund because no work was done. No response was given from Friday from Brenda. Customer service is very poor/slow. Just by this incident, I was wrong for giving these people another opportunity. I can't stand poor customer service. I'm still waiting for a response from Friday. It's three days and no response! Thank Jesus I didn't pay for the entire project! If they act like this over $49, imagine how they'll act with $500! You've been warned!
Their response 2/13 through Trust Pilot review site ( still haven't responded through the initial emails I sent them).
" We are sorry to hear you've had such an unpleasant experience. It is our utmost priority for our customers to have a satisfying experience and receive the paintings they are 100% happy with. Our team is always ready to assist you in case of any inquiries. We'd like to settle this matter and turn this into a better experience for you since your satisfaction is our priority. Please share your order details with us, so we can contact you."
*See how unprofessional they conduct business? I emailed them three times and never got a response. Now this robo responder who replies to unsatisfactory responses is advising me to contact them. They left no direct contact information. I'm supposed to attempt the same unsuccessful method by email! They haven't responded to the last three emails. I'm in the process of reporting this business for scamming and bad business practices. I'm so grateful I didn't pay the entire amount. STAY AWAY FROM THIS BUSINESS! Please remember not to only look at the positive ratings. Research the negative reviews. Most consumers are saying the same things about this business! *They IGNORE emails! I have the emails to prove it! I actually responded about two hours later to the robo responder through Trust Pilot and STILL haven't received anything! They posted a response advising me to contact them. Nothing happened— at least in my experience! I'm giving you relevant, trustworthy, information about this business! Remember, this is only over a deposit of $49!
Absolutely loved it, it was perfect thank you so so much
The experience was seamless. This was a birthday gift for my dad and he absolutely loved it. The quality of the painting and the attention to detail is amazing!
10/10 recommend. They were so helpful with what we wanted and needed in our painting!
This brought tears and filled a void that had been placed in my fathers heart after recently losing his grandmother. It was beautiful and so life like! Such a beautiful gift to give and 100% worth the price 👏🏻
Very easy, the picture was almost perfect. Would do it again
Paint your Life did a great job and I was concerned initially that the artist would not be able to replicate features of the subject. I was pleased that they did a great job and the art will make a great anniversary gift
Please let the artist know we absolutely loved the painting, and to keep shining and doing amazing art work!
- thanks Artist Henry!
The picture turned out amazing. My friend was very appreciative of that work that was done
My daughter's dad passed away almost 20 years ago and they have no pictures of just the two of them so I ordered one. The process was smooth and even rejected the final painting because I didn't like it so I contacted customer service and they made recommendations for the type of painting and even sent me a link to look at the oil paintings from different artists and pick the one I liked and my painting was completely redone and it only took an extra week and it still showed up before it was supposed to! The outcome was absolutely beautiful and my daughter loved it! Great experience!
Everything went smoothly and was easy to navigate. Painting turned out great. Thanks!
I am still really at a loss for words for how amazing of a job this artist did and how absolutely wonderful our painting turned out! Absolutely amazing job and experience! We are so so happy!
My hooch passed away recently so wanted something very precious. I couldn't be happier.
The communication was great with changes to the painting. Worth every penny.
A very talented artist.
Thanks again much love
It was absolutely perfect. The painting was exactly what the picture was.
From the business
Paint Your Life is an online art service that creates affordable, totally customizable, hand-painted portrait art from your photos. Designed to honor and celebrate the special moments and memories in your life.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Adrian, we are truly sorry we weren't able to fulfil your request and create a portrait for you. As you have requested, full refund was issued and the payment of $49 was already returned to you.
We also would like to inform you that our customer support team operate from Monday to Friday, that is why we did not manage to get back to you right away. However, everything is resolved now, our team has reached out to you with all the details regarding the refund requested. Thank you for your patience!