On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
PaintScratch Reviews Summary
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ordering was simple once I found the paint code on my car.
It was delivered in good time. Very efficient.
Ordered a touchup kit with both spray and pens. Paint match for the 2005 Silver Special
Addition was pretty near perfect. I ordered the Dupont Symphonic Silver M F0613. Easy to use by following the directions. Final finish is hard to tell from the original at multiple coating repairs.
So far so good, look forward to using the product once I get back to my vehicle
Good product. Easy to use kit. Just the paint color did not really match. Original
I got my paint pens quick with great service. I love the products and the easy of using paint scratch.
Color was correct but instructions on where to find exact color on vehicle was much appreciated, as was advice to get clear coat as well as the paint. Products arrived in a timely fashion and as ordered.
Have not yet done scratch repair but have every confidence in the instructions provided on the site.
Fantastic match for body work on my 2004 Maxima. Started body work right away. Waiting for proper drying time, before final coat of paint. Thank you so much.
The website is set up well. Useful info on products, and intuitive user interface. A great place to go for high-quality, cost-effective paint products for smaller jobs, and larger jobs alike!
I needed to paint my new fiberglass hood and a friend suggested this website! It had everything I needed for the best paint match for a self-job!
Could use a bit more base coat, but other than that the high bulld primer is awesome the color match is absolutely perfect very excellent product. There was enough clear coat to do 3 coats and have left over. Very impressed good job guys.
Read all available information and follow directions exactly. DO NOT RUSH the process and you will get remarkable results.
Could not get touch up paint from Jeep. Heard about PaintScratch on a Jeep forum. Delivered in a timely manner. Color matches. Nice to also gave the clear coat.
Your site is easy to navigate. I got my touch up paint quickly and it matched well! Thank you!
Once item not received, after I sent two e mails in that regard.
Color matched perfectly following great customer service advise. The shipment was fast. No problems whatsoever.
The paint wont dry even the color card I painted to see if it will match. Won't dry sticky to touch.
Neither paints that I bought match and I gave them the lund paint codes. I will try somewhere e look else. What I understand no return policy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members