On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
PaintScratch Reviews Summary
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This is the second time I have purchased from these guys. The color matched the first time but now I have a new vehicle so hopefully it matches as good as last time.
The color match was perfect but I had a hard time controlling the amount. I put too much on and it ran. I will need to buff and then clear coat.
With a 25 year paint job of 50+ year color i was extremely happy with how well the color matched.
Good coverage and easy to use, color just a little off but ok.
The ordering experience was great and was super pleased with the product!
Came in a timely manner. Quality product, but poor color match. As the car is more than 20 years old, no action will be taken to get a better color match
Company was very responsive and the product was very good as well
It would be nice to be able to talk to a person. Otherwise I'm very happy with your customer service and quick shipping. My project is looking great.
Thanks again
Even though there was a long wait time. I love how you guys were thorough and made it know that there would be a wait. Also had information available on tracking and constant updates
Easy online site to use and find the exact paint color code for my RV. Product arrived on time and is exactly what I needed for my 2006 RV.
I ordered specific touch up paint that was not available through the dealer. PaintScratch he the exact color and the product was perfect!
Ordered touch-up paint middle of May. Ist order dis not go thru. Tried again - 2nd order did not go thru. Ordered a third time. Received my order in a couople of days. Imagine my surprise over Memorial Day weekend when I tried to work on my car! Even tho the pen said Calypso Red for Hyuundai, the paint was WHITE! Tried to contact them using their form - would not go thru! Contacted by email, finally got a person, and new pen issued. NOW (June 7) it is correct color. I would never use again
Product as ordered, but it took two weeks for delivery after paying $7.95 for shipping a small envelope via USPS.
Easy peasy! Paint color matches perfectly! I keep PaintScratch touch up paint in ALL my cars.
Received product fast. Haven't used it yet. Looking forward to prepping my project and using the paint.
Fast & easy, as always. PaintScratch is my go-to for color matched spray paints!
Experience was quick and easy! No issues and got what I needed in the time expected.
Very nicely done system. Good quality items.
The paint colors were very close to the original colors.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members