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OZSALE

2.6

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OZSALE Reviews Summary

OZSALE has a rating of 2.6 stars from 1,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OZSALE most frequently mention delivery date, phone number and credit card. OZSALE ranks 2nd among Flash Sales sites.

service
63
value
60
shipping
61
returns
49
quality
59

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Australia
1 review
0 helpful votes
Follow Rosemaree M.
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I have brought several items over the years of being a member. And have never been disappointed. Thankyou for making online shopping a breeze.

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
Follow Theresa B.
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Fantastic shopping, amazing savings
January 21, 2017

Products are a high quality and such low prices! I am always amazed at my purchases and how quickly they arrive. The app is super easy to use and I can easily move between the sales and add items to the shopppng cart. I have recommended using Ozsale to many of my friends as it is a fantastic shopping site!

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
Follow Kylie Y.
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Caveat emptor
December 20, 2016

The way this site is run leaves much to the imagination.
I received no invoice, there is no communication.
The only time I know anything about a purchase is when Auspost sends me an email letting me know a parcel is on its way.
So far I have been lucky, the things I've ordered have not been cheap Chinese knockoffs.
I don't think I'll be shopping with ozsale again. For the same prices and with better communication I can shop with Chinese manufacturers. At least I know what I'm getting with them.

Date of experience: December 20, 2016
Customer S. — OZSALE Rep
over a year old

Hello Kylie. I am sorry to hear that you are not happy with our means of communication, and I will be sure to pass this on to the team. Also, bear in mind that you are able to download your invoice via the "My Orders" page, by identifying the relevant order, and pressing "View Details" and then "Download Invoice". This is also where you can find the status of your current orders.

Thank you for the time you took posting this review!

GB
1 review
0 helpful votes
Follow manpreet k.
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Fast and reliable
December 20, 2016

I bought a bag few weeks back from ozsale first time and I do a lot of online buying on other sites. This was the only time when I received the items so early. Not to mention the super quality of bag. Thanks to the team at ozsale. Keep up the good work. Have a wonderful Christmas.

Date of experience: December 20, 2016
GB
1 review
0 helpful votes
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Customer focused
December 20, 2016

I had a few issues with orders / returns and the staff were great in helping me reach a positive solution.

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
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Great way to shop
December 20, 2016

I bought a fantastic handbag, which I love, and was a little unsure if the final product would match the description / online photos, but it was perfect.

Date of experience: December 20, 2016
GB
1 review
0 helpful votes
Follow Liz T.
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I have been shopping with ozsale for years now. I am so impressed with the array of categories and prices. The app is easy to use and the return policy is fantastic. Thanks ozsale!

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
Follow Helen I.
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Excellent service
December 20, 2016

I've ordered from OzSale a few times now and every time has been an amazing experience. I've never had anything go missing and everything is always delivered quicker then expected. Everytime I've had a question, it's always been answered in a timely manner with all my questions answered. I can honestly say this is the best online shop I've used. Would highly recommend this site 100%.

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
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Shoptabulous!
January 21, 2017

Always correct order n variety of products available.
Have done 1 exchange n was hassle free

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
Follow Jo L.
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Bargain shopping at its best
December 20, 2016

Love having access to all these brilliant sales. Great customer service and highly addictive!

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
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Still waiting
January 21, 2017

Ithey only problem I have is I haven't received my item as yet hopefully I'll get it before Christmas

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
Follow Kay L.
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A lot of stuff is awesome
December 20, 2016

Simple
Easy to use and a great customer experience
Great clothes and great bargains
Kids toys can be a bit hit and miss (like on most on line shops)

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
Follow Nishant N.
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Perfect Online Shopping
December 20, 2016

I am using and shopping through OZSALE for more than 1.5 years now and never ever returned anything, just happy using it again and again.

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
Follow Ben T.
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Average
December 20, 2016

Quality of products are good and the wide range is excellent. Overall the service is acceptable, however, there are ways to improve:

- Shipping, cost is just about acceptable but often the distribution deadlines are broken with no notice and when challenged is met with general apathy by customer service. Refund or credit poor service.
- Clothes sizing. There needs to be a way of standardising this for all brands because the current system is so varied you have to google international sizing charts.
- Loyalty should be rewarded, get something after 5 orders, 10 orders etc.
- The App is good, keep improving it.

Date of experience: December 20, 2016
Customer S. — OZSALE Rep
over a year old

Hello Ben. I would first like to thank you for this review, as it highlights the good and the bad parts of our service. This is especially valuable as it shows honestly an experience. I will be sure to pass your feedback onto the relevant teams, and ensure that they take note moving forwards.

Have a lovely evening!

Australia
1 review
0 helpful votes
Follow Tammy Z.
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Fantastic
December 20, 2016

I love Ozsale and all the designer items you can get. I only wish the delivery was a bit faster. But thats only because i can't wait to receive my purchase. Hehehehe

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
Follow TARNIA S.
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I love my morning now... a coffee and my emails from Ozsales. I get a bit of tme out getting lost in all the new products and the unbelievable prices. There has not been an item come to my door that had not been what i expected in quality, most exceeded my expectations. Love my new version of shopping for presents and for me.

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
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Exceeded all expectations!
December 20, 2016

I was so pleased with everything I bought on ozsale website. The quality of the items was better than expected and the process was so easy, cheap and I love how you can arrange to leave the items at your front door. Very happy!

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
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Great Deals
December 20, 2016

Loving Ozsale such great deals all in one place and really easy shopping experience. Love being able to buy from so many different places and just do one check out.

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
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Outstanding
December 20, 2016

Easy to order, can track your delivery, if an item is not suitable return policy is easy, great service.

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
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Ozsale experience
December 20, 2016

The only negative feedback i can give with Ozsale is the delayed timeframes when purchasing a product with dispatch and delivery. It would be good to know the expected delivery date prior to purchase so as if you are purchasing presents you know when you can expect them

Date of experience: December 20, 2016

From the business

Ozsale is the leading online shopping club in Australia and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Ozsale members can access these sales and enjoy savings of up to 80%