Overstock.comReviews 1,318

I had to return a Patio Table Umbrella. I'm thankful for the fact that Overstock.com accepted my return several days after the grace day return period and for that I would rate them a 4-Star. The box was somewhat heavier than I'd expected, but I managed with not much strife. The difficult part came when trying to set the umbrella upright. The "Abba Patio Solar Powered Aluminum Rectangular LED Light Tilt Umbrella" was too hard for a 5'3" female to hoist up because it's top-heavy. I was able to assemble it, but trying to get the pole in the hole of my table almost caused me to tumble over several times. It's of no use if it can't be set up safely or dismantled by one person. Based on my frustration and inability to see the umbrella fully set up is why I rated the product a 2-Star. The manufacturer may want to address this issue on the labeling of the product as it's a huge selling factor.

I purchased a couple of chairs because they were advertised as real leather. After minimal use the leather began flaking off the chairs, as you often hear happening with bonded leather. I believe the chairs were not accurately advertised. I contacted the company but they will do nothing because it is past the 30 day return policy. Unfortunately the inferior quality of the product is not apparent immediately upon receipt. Based on their disinterest in resolving the situation, it appears to me that the advertisement may have been deliberately deceptive.

I have not shopped from Overstock but, after reading the reviews many of which had the same issues I cannot see a reason to bother with them. And where is the company representative to answer to the customers? Customers trusted you all enough to send their hard earned money for some decent merchandise. Not only does Overstock not contact them but, none of them are on here to defend themselves. That means they do not care. Find the brand elsewhere and shop elsewhere. Overstock is way over rated.

I purchased a king size bed about A month ago. The delivery company forged my signature on the delivery and delivered it to somebody else so I never received the bed. Overstock told me that they would send out a replacement bed with a different shipping company. When they sent out the replacement they shipped out with the same company that stole my first bed. I have left countless messages and emails that I want them to just cancel my order because I do not want the replacement bed shipped with the same company that stole the first bed. I have not received a phone call or email. The worst customer service ever! Do not order any oversized items from this company unless you plan to wait a long time for your item or you may not even receive it.

I bought an oversized item from overstock they claim free shipping. However when the shipping company called they stated they would leave it outside the house. They would not at all put it in the home. Called overstock the person whom I spoke James stated they would send an email so my item would be deliver in side the house. I called the shipping company they claim they had not receive any request from overstock. Called overstock again where this awful worker answer she stated if I wanted my item in the house I had to pay them an additional 50.00. I believe this is false advertisement if they are going to deliver. Deliver it the right way don't be charging extra to put it inside the house. I know I'm not shopping from this people again. This is the second time I'm having such difficult time with them. I thought maybe it was just one bad experience let me give them a second chance. The second time it was worst. I even became a gold member. Paying extra so shipping they claim is free and better don't believe them. I'm not buying from them ever again.

As a follow up to my first review Im still waiting for my cushion to my sectional. I called four times now. When my cushion didnt show up a week after my last call I called again and was told nothing was on order for me. I talked to a third supervisor and told him I want part G for my sectional. Three days later and my cushion showed up, only they sent the wrong one. So after another call and another supervisor Im still waiting. I received yet another cover to the wrong cushion and after the next call I received an email saying part C was on the way which is still wrong. So after 7 phone calls I tried calling again only to get a recording saying they are all at a meeting. Eight phone calls, three different supervisors, over a month waiting for one cushion. Ive even emailed the board of directors. Do not buy anything from this worthless company.

They sent me a completely different item that what I ordered. I ordered a wall organizer. Instead, I was sent a horrible gold wall ornament that I didn't order! The receipt enclosed in the package matched what I ordered, but the item sent was wrong. Do they not double check items before sending? I contacted my credit card company to dispute the charge. My credit card company fixed the issue and I was reimbursed. Never buying from this company again.

Ordered a laptop. Arrived too late to use for the business trip for which I ordered it. Couldn't take it. Tried to set it up when I got home, but it was defective. Returned it with the guarantee I would get a 100% refund. Weeks later, after numerous emails, chat sessions, phone calls and complaints, I still have not received any refund. I'm filing a claim through paypal for the returned merchandise. Don't waste your time or money buying anything from this SHAM OPERATION!

I purchased furniture from overstock. When it got delivered the box was completely tattered and when I opened it pieces were everywhere. All of the screws and parts were out of the bags and all over the box. It was clear it had been used before. I tried to build it anyway but it did not have the correct amount of pieces. 6 screws were missing and there were tons of other extra pieces not needed. I called them and they said they don't have the parts missing to send me so I had to get an entire replacement huge box and figure it out myself. I had 30 days to return the other one. They assured me it had to be postmarked by that date. I returned it within the 30 days but I guess it had not arrived to the warehouse yet so on that day they still charged me for an even higher price than what I paid for the item. They did not even give it a chance to get to them in time after the 30 days. Terrible service and products I DO NOT recommend them to anyone.

I ordered a wood desk for my office. When I received the desk the top had a large gouge out of one corner. Contacted Overstock customer support and they arranged for a replacement part (this is the good part). The desktop weighs about 185 pounds and overstock refused to take away the original damaged part, they expect me the customer to dispose of the damaged part. No other retailer would expect this, I had to pay 100 dollars to get the part moved up one flight of stairs, now they expect me to pay for this again to move the damaged part downstairs and pay the disposal fee. This is really customer support. I take this as a lesson learned and will never buy from overstock again. I can see from other reviews that I am not alone with this type of problem.

Bought a rug using my husband's account but paid with my MasterCard. Rug came and smelled acrid and seemed to shed some kind of dirt when walked on barefooted. Did an online chat and was told if product was not as described or was in someway defective they would pay return shipping and they emailed a prepaid return authorization and label. They received the return and emailed confirmation of same and deducted the return shipping from the credit they said they were issuing. The credit never posted to the MasterCard and I contacted overstock via on line chat inquiring when the credit was issued and when I could expect it to show on the MasterCard. Got a rep who pulled up the order, asked who she was speaking to and the billing address. I told her my name she said company policy didn't allow her to give info to anyone but the account holder. Told her it was my credit card and the same billing address as my husband's and they had no problem taking the charge from someone other than the account holder and I wanted to speak to a manager.
Manager logs on, says hi, I explain that I want to know when the credit will be received and he gives me the same "can't give info to anyone over than the account holder.
Now, mind you, I'm online so I could say I was Donald Trump and they wouldn't know the difference so I type this reply..."so, theoretically I can end this chat and sign on and request an online chat with another customer service (the term makes me chuckle even as I type it) and say I am my husband and get the info".
Pause online as he ponders this and then types back that credits usually take 3-5 business days.
Not even going to get into why I am paying return shipping, just a teachable moment not to buy anything ever again from overstock and to write this review to warn anyone thinking of buying from them that it really is not worth the effort and you don't know what you are getting until it shows up and if it isn't what it should be, good luck on your second career talking to customer service.