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OTC Deal Reviews Summary
OTC Deal has a rating of 3.4 stars from 52 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OTC Deal most frequently mention customer service and best price. OTC Deal ranks 24th among Skin Care sites.
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The order I placed was small and I wasn't receiving the items in a timely manner as promised by OTCDeal however, when I called there was always a person to talk to and they explained some of my ordered items were in high demand so they did try to complete my order but ended up shipping me a partial order and did refund me for the items they could not obtain. I believe them when they say they are just starting up their company and trying to improve.
This company has written me at least 10 times asking me to change my review and it is very strange that after giving them a Very Bad review of worst ever. I have suddenly start receiving calls from a pharmaceutical l company asking me if I want to reorder male enhancing pills. I get this call 4 and 5 times a day. I am in a time zone difference area so it is 3 and 4 am for me.
I still have not received my order that I placed 6 weeks ago. No one answers the phone (not a valid number) or email or chat. I hate this place and would never recommend it to my worst enemy.
Dear Kristen S., We delivered the following item "Armor All Leather Wipes, Conditions And Protects For Luxurious Look 20 Ea - 1 QTY" at your doorstep long ago. Hope you have received the item. If not, please let us know. You have ordered 6 items. We delivered one item and refunded an amount $ 18.57 as other items are out of stock. Thank you for cooperating with us. Customer Care, OTCDEAL.
Thank you very much for your quick responses to my PMs and for your speedy delivery! OTC Deals uses 2-days priority delivery services so I received my item quickly. Thank you so much and have a great summer!
Dear Lisa B,
Thanks a lot for positive comment. You are one of our special customer. It is very much required for our startup firm to grow.
Customer Care,
OTCDEAL
Dear Jose C,
Thanks a lot for positive comment. You are one of our special customer. It is very much required for our startup firm to grow.
Customer Care,
OTCDEAL
Finally i received my items with in 7 days as they promised. And i got free shipping too. But i afraid about reviews and felt bad about otcdeal. But now i realized. May be they improved now
Ordered items that were never shipped but they charged my card. They dont answer their phones and dont respond to emails. They lied to me and said the items were shipped and they never were.
Dear Allan F,
We found the following regarding your order# 100001974 with amount $372.27.
"Your customer has disputed this transaction and has already been credited with at least part of the transaction amount. Any refund you issue will be in addition to the amount disputed."
Dispute information:
Dispute id: mkx87ppf
Received date: July 18,2016
Last updated: July 29,2016
Amount disputed: $372.27
Hope you have received entire amount. If you would have sent an email at [email protected], we would have refunded within few hours. We are a genuine company.
We are a startup firm. Now, we have organized the resources in every department to resolve all the customer issues promply. We ensure to provide much better service in future.
You are one of our esteemed customer. Thank you for ordering at OTCDEAL.com.
Happy Weekend!
Happy to serve
Customer Care,
OTCDEAL
No response to questions/calls. Customer support information and 'warehouse' is an address pointing to a tiny office by a foreign IT sweatshop... basically they created a fake storefront to take your money.
Dear K N,
We sincerely apologize for the inconvenience caused. Please let us know the order number. Sorry for the delayed response.
Thank you for cooperating with us.
Customer Care,
OTCDEAL
Am happy now just received my order today, it took almost a month though.
Dear Josie k,
Thanks a lot for positive comment. You are one of our special customer. It is very much required for our startup firm to grow.
Customer Care,
OTCDEAL
I shop online a few times a week. I happened to order a lipgloss from this site. Unfortunately I got the wrong color. I contact them right away and for over 2wks I have been trying to call them and resolve the issue. Rachel told me that she'll take care of that&send me the right color lipgloss. When I called to find out when I should get the item finally a guy told me that they are out of that item. Pretty much there was nothing they could do. I kept calling every day over 10 phone calls just to get hold of someone. I know it's only $9 lipgloss but it's truly frustrating to know that some sites are taking advantage of buyers and literally are scamming them. SHAM! First&last time shopping at this site. If you want something cheaper-shop on EBay/Amazon. Save your money&time. Bad experience.
Dear Lynda g,
We sincerely apologize for the inconvenience caused. Please let us know the order number. Sorry for the delayed response.
Thank you for cooperating with us.
Customer Care,
OTCDEAL
On Saturday, June 4th, I placed an order for 3 items from this site. I've never bought anything from them before but it looked legit. The website says all orders are shipped within 48 hours, M-F, 8am to 5pm. Standard shipping takes 7-10 business day. The bill was taken from our account on Monday, June 6th. As of Tuesday, June 14th, I had not received my package. I checked online and my order was still "processing". I called the help number listed on their site. I talked to a person who could barely speak English. He assured my my package would be sent out the following day, June 15th. I told him I'd call back if it was not. June 15th, my items were still "processing". I called back and again talked to someone who barely spoke English. I explained the issue and demanded to talk to his manager and to receive reimbursement since the company didn't uphold it's policy. I was told he would talk to his manager and call me back the next day, June 16th. I never received a call back. I have tried calling them numerous times within their stated business hours but to no avail. I have left a phone message, contacted them via their email address as well as left a message on their instant messaging option on their website. I have received no reply. Since then I have searched online and found I'm not the only one who has been taken by this company.
UPDATE:
As you can see, someone from OTC has replied to my review... don't buy it! They messaged me and said they refunded me for my purchases... they gave a list of things I never ordered, refunding me less than half of what I purchased. DON'T BUY FROM THIS COMPANY! They only responded and made it look like they were fixing the problem so they can continue to scam people. Look at the reviews... everyone that gives a bad review of not receiving their order, they say is because "those items were out of stock". Is everything out of stock? DON'T BUY FROM THIS FAKE COMPANY!
UPDATE: I did email them... several times, also instant messaged and called them... to no avail. No one would answer me about the problem I had. They never refunded me the money. Don't believe them...
Dear Emily C,
We found the following regarding your amount $50.77 you paid for the order# 100001064.
"Your customer has disputed this transaction and has already been credited with at least part of the transaction amount. Any refund you issue will be in addition to the amount disputed."
Dispute information:
Dispute id: pbq15sp2
Received date: July 13,2016
Last updated: July 24,2016
Amount disputed: $50.77
Hope you have received entire amount. If you would have sent and email at [email protected], we would have refunded within few hours. We are genuine company. There was a delay due to less resources and high flow of orders. Now, we have organized the resources in every department. We ensure to provide much better service. You are our esteemed customer. Thank you for ordering at OTCDEAL.com.
Happy Weekend!
Happy to serve
Customer Care,
OTCDEAL
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Dear Customer,
Thank you for ordering at OTCDEAL.
We would like to share some information about your order #100002295.
You have ordered "Drive medical VacuMax Suction Machine - 1 ea" for $155.01 on August 14th.
As it was out of stock, we sent an email for a substitute item on August 16th for "Heavy-Duty Suction Machine". URL: http://www.drivemedical.com/b2b/index.php/heavy-duty-suction-machine-362.html.
We feel that you have missed our email. When you came back to us on August 26th, you have asked for the substitute item "Drive medical VacuMax Suction Machine, UPC: 822383509143". It's price $249.91. It is $94.9 more than the earlier item. According to our company policy, we cannot process the order without complete payment.
So, we had to cancel the order and refund the entire amount $ 155.01 due to disagreement of complete payment for the replaced order.
We apologize for the inconvenience caused. As you are one of our esteemed customer, we are ready to take your order provided you pay the complete amount for your order.
Thanks a lot for cooperating with us.
Happy to serve!
Customer Care,
OTCDEAL