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OrthoticShop

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.4 stars from 11,406 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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74,150 reviews

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Mitzi C.
1 review
0 helpful votes
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Unsure how the shoes came from Dr. Comfort when I ordered from there originally and they were on backorder. Happy with the shipping time. They were quick to respond to an email I sent check king status of my order.

Date of experience: August 11, 2018
Sheila R.
1 review
0 helpful votes
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Over all good experience
August 11, 2018

Over all good experience. I would buy their products again.

Date of experience: August 11, 2018
Jo R.
1 review
0 helpful votes
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I love ortho heel sandals.just can't find a pair like my first ones.but I will keep trying

Date of experience: August 11, 2018
Karen G.
2 reviews
0 helpful votes
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It was very easy to locate what I was looking for a nd a large selection.
Thank-You!

Date of experience: August 10, 2018
Enrico Q.
1 review
0 helpful votes
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Painless
August 10, 2018

Painless - picking different colors could be more straightforward, at times it says "4 colors" but then it's not true. No biggy. Easy to navigate site

Date of experience: August 9, 2018
Greg D.
1 review
0 helpful votes
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I would not recommend ordering from Canada
August 9, 2018

I would not recommend ordering from Canada.
The $ exchange.
$33.00 shipping and handling.
Had to pay an additional $37.00 to the delivery person.
It took over two weeks to get here.
$79.00 sandals turned into $150.00. I could have bought them for less money here in Canada.
Never Again

Date of experience: August 9, 2018
robert h.
1 review
0 helpful votes
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Excellent customer service
August 9, 2018

Excellent customer service

Date of experience: August 9, 2018
Pat U.
1 review
0 helpful votes
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Received my shoes really fast
August 9, 2018

Received my shoes really fast. They were a little too narrow for my wide feet so I am having to return. No problem with the return process at all.

Date of experience: August 8, 2018
Connie B.
2 reviews
0 helpful votes
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Easy, good selection, code for extra savings
August 8, 2018

Easy, good selection, code for extra savings

Date of experience: August 8, 2018
Prema Q.
1 review
0 helpful votes
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Nice product and on time delivery
August 8, 2018

Nice product and on time delivery

Date of experience: August 8, 2018
Leonard R.
1 review
0 helpful votes
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Good variety of items. Easy process
August 8, 2018

Good variety of items. Easy process

Date of experience: August 8, 2018
Alex H.
2 reviews
0 helpful votes
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I easily found what I was looking for and a few other things I am interested in that I didn't know about. Ordering was easy and i got my sandals and inserts surprisingly quick. The products have been in use now sbout a week and are meeting my expectations.

Date of experience: August 6, 2018
Thom J.
1 review
0 helpful votes
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I wear a 10.5; ordered 11.5, left fits like a 10...

Date of experience: August 6, 2018
Gloria D.
5 reviews
0 helpful votes
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You carried what I needed/wanted
August 6, 2018

You carried what I needed/wanted. I ordered two pair of slippers. One was a slide style and the other a thong style. Both fit as expected and are comfortable and supportive. The slide slippers were in new condition; however, the thong slippers were obviously worn. The bottoms were dirty and the footbed had toe and heel impressions. I am disappointed. I thought I purchased them new. I really like these slippers, and if these were a floor sample and the only ones left in stock, I am confident I would have bought the floor sample anyhow. I am unsure why I was sent a used pair. I would have appreciated knowing this prior to purchasing. I feel it was dishonest. Nonetheless, I like both pairs of slippers and I believe they will serve my feet well. Thank you.

Date of experience: August 6, 2018
Arizona A.
1 review
0 helpful votes
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Good
August 6, 2018

Good. You could explain the difference between ground shipping and standard shipping though.

Date of experience: August 6, 2018
R S.
1 review
0 helpful votes
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The delivery delay gave me some 'pause'
August 6, 2018

The delivery delay gave me some 'pause'.

Date of experience: August 6, 2018
david h.
1 review
0 helpful votes
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Please send a return form
August 6, 2018

Please send a return form. I want to return the item. Order #*******.

Thanks,
David Henderson

Date of experience: August 6, 2018
Tina J.
2 reviews
0 helpful votes
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Everything was fine
August 6, 2018

Everything was fine. I returned one pair because they were too large. Asked for an exchange.

Date of experience: August 6, 2018
Stephanie U.
4 reviews
0 helpful votes
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Excellent website for shopping choices
August 6, 2018

Excellent website for shopping choices. Easy to order. The shoes were not as narrow as I hadexpected. Overall beautiful shoes and shade of brown

Date of experience: August 6, 2018
Evelyn N.
1 review
0 helpful votes
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So far they feel great
August 6, 2018

So far they feel great.

Date of experience: August 6, 2018