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OrthoticShop

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.6 stars from 11,402 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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Laken V.
1 review
0 helpful votes
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My shopping experience was great
December 19, 2012

My shopping experience was great. I\'m hoping that the insoles are comfortable. If so, I will definitely order from here again.

Date of experience: December 19, 2012
Russell J.
3 reviews
0 helpful votes
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The Dr. Drew shoes were very good and at a good price. The velcro works very well. The medium size seemed to be a bit small for use with my orthotics, so I requested a wide size. The exchange was handled very well. Although the wide size is a bit wider than I would prefer it is functioning very well. I like the shoes better than some more expensive diabetic shoes that I have purchased elsewhere in the past.

Date of experience: December 19, 2012
EG C.
1 review
0 helpful votes
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Thank you for the free shipping
December 19, 2012

Thank you for the free shipping

Date of experience: December 19, 2012
Stella Z.
1 review
0 helpful votes
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It took awhile to receive the package but it was not the Orthotic Shop's fault. The shoes were not in their stock so Orthoheel was to fill the order. Orthotic Shop customer service was very helpful in locating the problem and communicated it to me quickly. Orthoheel was moving the warehouse and this delayed the shipping.

Date of experience: December 19, 2012
Ed G.
5 reviews
0 helpful votes
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Got the right product, on schedule, at a competitive price. Good experience.

Date of experience: December 18, 2012
Ruth S.
14 reviews
0 helpful votes
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Out of stock on some crocs rx items, but good prices & reasonable delivery time

Date of experience: December 18, 2012
Thomas E.
10 reviews
0 helpful votes
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Order placed on 11/27 and received on 12/17
December 18, 2012

Order placed on 11/27 and received on 12/17. After receiving no shipping information, I called Customer Service. I was told that the order had been sent to another location and that I would receive a call the following day regarding my order status. I never received a call or any other follow-up correspondence.

Date of experience: December 17, 2012
Diane E.
8 reviews
0 helpful votes
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Good product
December 18, 2012

Good product.

Date of experience: December 17, 2012
Jan H.
1 review
0 helpful votes
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Timely delivery and very good customer service
December 17, 2012

Timely delivery and very good customer service. Had to exchange shoes for a smaller size and they made it so easy. A pleasure to deal with and I love the shoes.

Date of experience: December 16, 2012
Grandma B.
1 review
0 helpful votes
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Personnel were very helpful when I ordered by telephone. They even gave me a coupon price for the orthotic my podiatrist had recommended. The price was considerably less than I had paid said podiatrist for the same item. This was my second order and I will use this company again.

Date of experience: December 15, 2012
Monica F.
2 reviews
0 helpful votes
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LOOOOVE you guys!
December 15, 2012

LOOOOVE you guys!

Date of experience: December 15, 2012
Roseann B.
2 reviews
0 helpful votes
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Your online live help from Shelby Orlando was very helpful.

Date of experience: December 14, 2012
Susan C.
5 reviews
0 helpful votes
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You had just what I needed
December 14, 2012

You had just what I needed. It was fast simple and easy.
Thank you!
Sue

Date of experience: December 14, 2012
ocean Q.
1 review
0 helpful votes
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...
December 14, 2012

Date of experience: December 13, 2012
Perry D.
1 review
0 helpful votes
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Ok so far
December 13, 2012

Ok so far. First time i have purchased anything from you.

Date of experience: December 13, 2012
Louis R.
13 reviews
0 helpful votes
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Delivered advertised products in timely fashion
December 10, 2012

Delivered advertised products in timely fashion. Would definitely purchase from them again.

Date of experience: December 9, 2012
Robert E.
11 reviews
0 helpful votes
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Easy to navigate the website and very competive pricing on the item that I purchased. Hopefully I will receive my item quickly as I need it as soon as possible.

Date of experience: December 9, 2012
Paniporn P.
1 review
0 helpful votes
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Fast and simple; best of all, you have the products I cannot find anywhere else!

Date of experience: December 7, 2012
Susan B.
2 reviews
0 helpful votes
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The slippers are very comfortable
December 7, 2012

The slippers are very comfortable. I need a good support shoe for around the house since I've had plantar fasciitis. Plus, they're cute!

Date of experience: December 7, 2012
Rose P.
7 reviews
0 helpful votes
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This is the second pair of Orthotics slippers I have purchased and I will not buy anything else. I love them and so do my feet.

Date of experience: December 7, 2012