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OrthoticShop

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.5 stars from 11,404 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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74,150 reviews

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Glenn S.
1 review
0 helpful votes
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Good product and delivery has always been good.

Date of experience: June 17, 2016
Gini X.
1 review
0 helpful votes
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I've bought the same shoe from another vendor where I paid more and waited longer for delivery. The product is identical. Like this particular design so I bought this pair daughter. She had surgery on her ankle and says that the shoe is perfect for her sometimes swollen foot and ankle.

Date of experience: June 16, 2016
Nancy R.
1 review
0 helpful votes
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It was so easy to order
June 16, 2016

It was so easy to order. Also, it prompted me to insert a coupon savings code. Great experience.

Date of experience: June 16, 2016
Sharon H.
1 review
0 helpful votes
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Thanks for the user friendly ordering
June 15, 2016

Thanks for the user friendly ordering.

Date of experience: June 15, 2016
Margaret O.
1 review
0 helpful votes
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I returned sandals on June 11for larger size and filled out information on return site for replacement. No acknowledgement received of any kind. Your process is very slow.

Date of experience: June 15, 2016
Genta B.
1 review
0 helpful votes
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This is what I was looking for
June 14, 2016

This is what I was looking for. Great product and pricing

Date of experience: June 14, 2016
Amanda E.
3 reviews
0 helpful votes
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Overall it was small good experience
June 13, 2016

Overall it was small good experience. The only thing was I had to pay duties when package arrive. Not sure if I missed that notification when I placed order. I don't remember seeing about this but I might have missed the disclaimer.

Date of experience: June 13, 2016
Edith P.
1 review
0 helpful votes
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This is my first order and my first experience with orthotic shoes. Will have to give an update later. To add to this. Unfortunately I had to return the shoe because the inner sole of the shoe was coming up from the sole. That does not deter me purchasing again. The craftsmanship of the shoe is excellent and the shoe itself was very comfortable. It was just one of those things. I spoke with one of your representatives and was able to return the shoes without a problem. My interaction with her was delightful and I applaud you all for such representatives.

Date of experience: June 13, 2016
Violette F.
1 review
0 helpful votes
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My package arrived promptly but the flip flops did not fit correctly. The high arch forced me to change my posture as I tried to wear them and break them in. This caused my left knee to hurt so I returned them to the company for a refund.

Date of experience: June 12, 2016
gary m.
2 reviews
0 helpful votes
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You have xx wide hard to find have propet walking shoes hope these are as good

Date of experience: June 12, 2016
Diana T.
3 reviews
0 helpful votes
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I felt the website was great to work with and I really appreciate the product reviews. I ordered several pair as I have to change all the shoes I wear because of my back and all of them arrived in excellent condition in the time promised. Overall, it all went very well for me and I will be ordering again.

Date of experience: June 11, 2016
Sylvain L.
1 review
0 helpful votes
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Lets see when the product arrives
June 11, 2016

Lets see when the product arrives

Date of experience: June 10, 2016
Judith D.
1 review
0 helpful votes
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I love the shoes and they are very comfortable. The service I received was outstanding.

Date of experience: June 9, 2016
Y W.
1 review
0 helpful votes
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We had a bad weather so delivery was very late but this product is good. I can wear smaller shoes and lighter than braces. I just wish this is more thinner so unnoticeable. Also when I ordered first a pair, it was too small and had to exchange. But you didn't have a pair and send me just half a pair and refund. I understand but I couldn't wear just one.( it will be different shoes size I have to wear with a brace and this product.) I asked how long I have to wait. But I never get a answer so I tried to find. They had 2 in stock. Over all this product is good, delay of delivery I understand but customer service? A little disappointed.

Date of experience: June 8, 2016
Denise L.
1 review
0 helpful votes
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I bought from here because of your return free shipping.

Date of experience: June 7, 2016
Sheila W.
1 review
0 helpful votes
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Great sandals and he loves them
June 7, 2016

Great sandals and he loves them. Good delivery.

Date of experience: June 7, 2016
Terry M.
1 review
0 helpful votes
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Item was returned, but shopping experience itself was fine.

Date of experience: June 7, 2016
Mary L.
2 reviews
0 helpful votes
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Purchased my first pair of Vionic Sandals a few weeks ago and I love them. I can walk without pain.

Date of experience: June 7, 2016
Sara G.
1 review
0 helpful votes
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Easy to navigate
June 7, 2016

Easy to navigate. Will order again. Can't wait for my order to come

Date of experience: June 6, 2016
G C.
1 review
0 helpful votes
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I haven't taken the shoes off since unwrapping them! I have bunions, plantar fasciitis, and a hammertoe plus I'm no lightweight...and these shoes are soooo comfortable. Even though they are lightweight and flexible, somehow they still give me the support I need. I've been using the insole that was provided, but I can take it out and add the one I've been using for close to a year (with replacements as needed, of course). I thought I may be relegated to wearing sneakers forever, but now I get to wear a pair of cute Maryjane styles in a perky color. Great!

Date of experience: June 3, 2016