Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
OrthoticShop has a rating of 4.5 stars from 11,405 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.
We monitor reviews for authenticity
Your company had my old address (2 years ago) and I was unable to override it with my recent order. Customer service did not respond within the 2 days. When I spoke to the rep this morning, she pretty much today me it was PayPals fault and I was out of luck. I didn't appreciate being talked to like that. Luckily I was able to drive to the old address and they had my packages.
It was simple to order
Quick and easy. Was easier then traveling across town to get and pay about 10 dollars more per pair. Thanks for the good service.
I have worn orthotics for a long time. Love them...
PART OF THIS ORDER(1 O2) WAS NOT WHAT I WANTED. I AM WAITING FOR A RETURN SHIPPING LABEL TO BE EMAILED TO ME.
I like the shoes very much. But I am going to return them. They are a little short. I am going to order
Another size.
I did not think the products were as comfortable as I might have expected. And, I found the web site rather cumbersome to use.
Good selection and easy check out
Ordering was easy, shipping was quick. Really like the shoes.
Thanks
I had to return my very first item ordered through your site. I've ordered many of the Vionic products but the Indulge Vanah-Women's Faux Suede Boots were not sized as all other size 7 Vionic products -- they were extremely big on my foot and I had to return them. I love the Elevated Stanton-Women's Wedge Boots but am only okay with the Adilyn Women's Orthotic Slippers.
I did have trouble trying to buy two pairs of shoes. It kept giving me the one pair; I got my hubby to fix it for me, which he did. I am excited about receiving the two pairs almost for the price of one.
Shoes didn't fit but service excellent.
The tennis shoes are very comfortable even after wearing for eight hours.
Great, very easy,
Love shopping with you folks!
I had a good experience
Sizes are hard to determine since they run small I had to return them to get a larger size and hope they fit
It has been smooth and convenient and overall I am very satisfied with the experience.
Easy & quick...& had the product I wanted!
Good product!
Answer: Hi please email [email protected] or call 800 309 0412 we can send you a return label and form.

