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OrthoticShop

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.5 stars from 11,405 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
19
value
20
shipping
19
quality
20
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74,150 reviews

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Valerie P.
1 review
0 helpful votes
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Your company had my old address (2 years ago) and I was unable to override it with my recent order. Customer service did not respond within the 2 days. When I spoke to the rep this morning, she pretty much today me it was PayPals fault and I was out of luck. I didn't appreciate being talked to like that. Luckily I was able to drive to the old address and they had my packages.

Date of experience: February 16, 2017
Peter L.
1 review
0 helpful votes
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It was simple to order
February 17, 2017

It was simple to order

Date of experience: February 16, 2017
james m.
1 review
0 helpful votes
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Quick and easy
February 17, 2017

Quick and easy. Was easier then traveling across town to get and pay about 10 dollars more per pair. Thanks for the good service.

Date of experience: February 16, 2017
Sharen K.
1 review
0 helpful votes
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I have worn orthotics for a long time
February 17, 2017

I have worn orthotics for a long time. Love them...

Date of experience: February 16, 2017
Jacquelinw C.
1 review
0 helpful votes
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PART OF THIS ORDER(1 O2) WAS NOT WHAT I WANTED
February 17, 2017

PART OF THIS ORDER(1 O2) WAS NOT WHAT I WANTED. I AM WAITING FOR A RETURN SHIPPING LABEL TO BE EMAILED TO ME.

Date of experience: February 16, 2017
Margaret K.
1 review
0 helpful votes
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I like the shoes very much
February 17, 2017

I like the shoes very much. But I am going to return them. They are a little short. I am going to order
Another size.

Date of experience: February 16, 2017
Bruce R.
2 reviews
0 helpful votes
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I did not think the products were as comfortable as I might have expected. And, I found the web site rather cumbersome to use.

Date of experience: February 16, 2017
Dale D.
1 review
0 helpful votes
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Good selection and easy check out
February 16, 2017

Good selection and easy check out

Date of experience: February 16, 2017
Mark M.
1 review
0 helpful votes
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Ordering was easy, shipping was quick
February 16, 2017

Ordering was easy, shipping was quick. Really like the shoes.
Thanks

Date of experience: February 16, 2017
Karen N.
2 reviews
0 helpful votes
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I had to return my very first item ordered through your site. I've ordered many of the Vionic products but the Indulge Vanah-Women's Faux Suede Boots were not sized as all other size 7 Vionic products -- they were extremely big on my foot and I had to return them. I love the Elevated Stanton-Women's Wedge Boots but am only okay with the Adilyn Women's Orthotic Slippers.

Date of experience: February 16, 2017
Mrs T.
2 reviews
0 helpful votes
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I did have trouble trying to buy two pairs of shoes
February 16, 2017

I did have trouble trying to buy two pairs of shoes. It kept giving me the one pair; I got my hubby to fix it for me, which he did. I am excited about receiving the two pairs almost for the price of one.

Date of experience: February 15, 2017
Sherry K.
1 review
0 helpful votes
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Shoes didn't fit but service excellent
February 16, 2017

Shoes didn't fit but service excellent.

Date of experience: February 15, 2017
Laurie L.
7 reviews
0 helpful votes
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The tennis shoes are very comfortable even after wearing for eight hours.

Date of experience: February 15, 2017
Virginia Z.
13 reviews
0 helpful votes
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Great, very easy
February 15, 2017

Great, very easy,

Date of experience: February 15, 2017
Marcia W.
1 review
0 helpful votes
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Love shopping with you folks!
February 15, 2017

Love shopping with you folks!

Date of experience: February 15, 2017
Linda C.
1 review
0 helpful votes
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I had a good experience
February 15, 2017

I had a good experience

Date of experience: February 15, 2017
Mary B.
1 review
0 helpful votes
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Sizes are hard to determine since they run small I had to return them to get a larger size and hope they fit

Date of experience: February 15, 2017
Jani H.
1 review
0 helpful votes
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It has been smooth and convenient and overall I am very satisfied with the experience.

Date of experience: February 15, 2017
Joyce M.
1 review
0 helpful votes
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Easy & quick...
February 15, 2017

Easy & quick...& had the product I wanted!

Date of experience: February 14, 2017
Lauralee S.
1 review
0 helpful votes
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Good product!
February 15, 2017

Good product!

Date of experience: February 14, 2017