OojoReviews 1,760

Recently I flew from New York JFK to Dhaka Bangladesh with Emirates airlines using the Oojo travel website. I bought Travel care insurance from Oojo travel. In the terms and conditions of Travel care, it was clearly stated that you can modify your ticket without any reason, and also the Oojo agent clarify that if you need to modify your travel plan from destination to destination Travel care will allow you to do so when they were selling me the insurance. When I was traveling back to the USA I wanted to modify my flight to Dubai where I had a layover for 4 hours. They said you have to pay a penalty and fare difference, and they send me an amount US dollars more than a one-way ticket so I couldn't do anything. I had to fly back with the original ticket. Oojo's misleading, deceiving, and cunning business rules + hidden conditions didn't allow me to travel according to my plan. I urge everybody to avoid Oojo and ask their Friends and family to spread the word on social media.

I booked an international flight. Everything was okay until the day I was flying. The flight I was supposed to connect with left before I landed. I was put a side and was issued a new ticket of which I waited 6 hours at the airport before boarding on another plane. I received an email from oojo saying that there is nothing they can do. On my return I had two luggage bags 50lbs each and one carry on but I was told that only one luggage bag was allowed and had to pay for the other one which I was so shocked because that's not what my reservation contained. I was so disappointed with oojo and I don't think they care about there customers. I won't book with them again nor recommend anyone because I would never want anyone go through what I went through. It was pathetic.

My family and I were planning a tentative trip to Galapagos. We found Oojo and they helped get us tickets. The tickets were non-refundable and since the trip was tentative I bought the insurance from them. They said I could cancel at any time for any reason and use the insurance. Well, that's not how it is coming down. We had to cancel and they are stiffing me. No insurance payment and because the tickets are nonrefundable big penalties. I called and was on hold forever and had to go back to work. I wrote to cancel (cancellations have to be in writing). They wrote back to tell me I am not covered and have now ghosted me. I'll keep trying and not holding my breath. Steer clear. They don't deliver what they promise.

I am trying to change my ticket date for 15 days now. Made probably about 40 calls and spoke with multiple agents after long waiting time the phone just gets disconnected. They returned my call one time only and told me at the moment the agent can not help me but he will escalate the request and never no one got back to me. Very very frustrating

Great experience!
1) Oojo does not have popups pressuring ticket purchaser to hurry up or the price is increasing
2) Oojo has minimum of add-on popups (I think I saw only one) asking ticket purchaser to add on additional product associated with the tickets
3) Oojo honor the price it display when ticket purchaser is browsing the site. Some other sites has a difference price (i.e increased price) by the time the purchaser pressed the Pay button
4) Oojo quickly sent me the confirm tickets. One of my experiences to another site is that after 4 hours of waiting, that site sent me a email saying that the ticket I wanted to purchased is no longer available.
5) Oojo customer service representative (his name is Lemillion) quickly called me as soon as the tickets were issued (within one hour of purchasing on line). He went over all the details with me. Thank you Lemillion