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The company has garnered a predominantly negative reputation, with customers expressing significant dissatisfaction regarding product quality, delivery delays, and inadequate customer support. Common complaints include receiving incorrect items, false advertising, and unresponsive communication channels, leading many to label the company as a scam. While a few reviews hint at understanding the challenges of business during difficult times, the overwhelming sentiment is one of frustration and distrust. Customers frequently report difficulties in obtaining refunds and resolving issues, indicating a critical need for improved service and transparency in operations.
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We ordered a medical thermometer to perform COVID-19 pre-screening of patients and paid extra for their FAST shipping that was to have the item to us in 3-5 days. The order was place in the morning of Thursday, April 9 and the package arrived the afternoon of Tuesday, April 21. They won't respond to any emails about refunding the extra paid for shipping, so don't waste your time if you have any problems. We're still evaluating the thermometer to see how it holds up. If I do have to replace it, I already know from their non-response that I'll be out what I paid and have to look elsewhere for a replacement.
They claimed on their website to be selling Genie Bras (https://onlybestgoods.com/collections/beauty/products/dream-by-genie-bra-buy-1-get-3-improved-comfortable-seamless-bra?variant=*******6979) but in reality they were selling fraudulent imitations. What they were selling is poor quality look-alikes.
On their website they say they have a 90 day No hassle refund policy. When we contacted them about returning the bras, they said we would have to pay for return shipping, and they would only refund us $5 of the $30+ order.
If they treat their customers like family like they say they do, I'm glad I'm not a relative, because they would be stealing from me.
My husband ordered a CPAP cleaner and sanitizer on March 1,2019. The first package got lost in the mail and without our authorization, they sent another one! It took over a month just to find out the product was lost! We requested a full refund, but since they resent the order without our consent, we have to wait until they receive the package back before refunding our money!
After 3 weeks of waiting for the first package, my husband emailed me the order confirmation and I looked into this company. They have NO phone number or any address on their website. The only way to communicate with this company is by email!
I had to take the second package which we FINALLY received on May 8,2019 to the post office to refuse and have to send back to the company. It is now 14 days and we still have NOT received our refund.
What company doesn't provide an address or phone number?!
Save your time and money and avoid this company!
Answer: They just promise to alert accounts payable and nothing happens.
Answer: Get them somewhere else. You will never receive your order if you order through this site.
Answer: Have order number but no response from vendor. This is a scam outfit.
Answer: They falsely claimed they had a product size that we were looking for, that we couldn't find anywhere else.
Answer: No good story here, the 1 star rate should be minus 100
Answer: They have no address or phone number on their website, the only way to contact them is through email and then it will be several hours before they reply.
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