On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
OnlineMetals.com Reviews Summary
OnlineMetals.com has a rating of 4.7 stars from 985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery and next day. OnlineMetals.com ranks 4th among Hardware Store sites.
We monitor reviews for authenticity
Nice quality aluminum, delivered quick. Thank you very much online metals team
Thanks for the feedback Brad! I am glad we could get you the aluminum you need in your time frame!
Exactly what i needed at a good price. Will call was a great service that eliminated the $195 shipping charge.
Thanks for the feedback Joe! I am glad we were able to help you get the material ready for you within your price range!
Convenient source of metals with quick delivery. Cut to size available.
Thanks for the feedback Paul! I am glad you are able to find the material you need on our website. We are constantly adding to our list of materials we can offer to help service more customers who can not find this material elsewhere.
Huge inventory of products. Online purchasing is easy and efficient. Delivery is very fast. Overall a great purchasing experience.
Thanks for the feedback John! I am glad you found our website easy to use! We are constantly adding products to our wide selection of material, and we are constantly adding updates to make it more user friendly!
Great price and the service when I picked up was excellent! I'll be back.
Thanks for the feedback Jack! I am glad you had a great experience with our customer service team! We are constantly trying to hire new people who are happy to help all of our customers.
Item was a drop ship and shiping info to me was non exixstant.
Got an email this moring that it was delivered, nope but it came this afternoon.
Thanks for the feedback Robert! I apologize the tracking wasn't linked, but you can always call us or email us and we can try to find that for you!
Thank you, Online Metals. You are always my first stop when I need special stock. My most recent order, like every other order I've placed with you over these many years, arrived quickly and complete. This is the way business should be - thanks again for being there!
Thanks for the feedback David! I am glad we can be a reliable and easy to use source for you and your metal needs. If there is anything you ever need but can not find on the website, please don't hesitate to reach out to us at [email protected], and we'd love to help!
It took about 2 minutes to pick up my order. The worker was incredibly polite and cheerful.
Thanks for the feedback David! I am glad you had a great experience with us, we pride ourselves on having the best customer service and warehouse staff that are always willing to help!
Online Metals is a good resource for metal. Shipping can hurt you some; however, I think the metal prices are pretty good.
Thanks for the feedback! I do apologize for the shipping cost, we do try to provide you with the best shipping cost we can, since it calculated directly by UPS through our website, we can not always change it, but we can almost always help more on the material cost.
Rapid shipment of needed parts for a sailboat project. Very satisfied.
Thanks for the feedback Russel! I am glad we were able to get you the parts for your sailboat in a timely manner. We'd love to see pictures when you're done! To be featured in our gallery upload your content directly to our website on the link attached or mention@onlinemetals on Instagram and use our hashtags #OnlineMetals and #MadeWithMetals. https://www.onlinemetals.com/en/made-with-metals-gallery
Great pricing and fast delivery. My go to people for my small projects.
Thanks for the feedback John! I am glad we can be a go to metal supplier for you and all of your metal needs!
It was easy to find what I needed. The price was exceptional. Delivery was very quick. What can I say? Great service, great company!
Thanks for the feedback Richard! I am glad you were able to find the material you needed at a great price that met your timeline!
I had some issues with discounts and how they are distributed but Online Metals sorted out the issue. I placed my order and everything went just fine. Arrived very quickly and undamaged. Will order from them again.
Thanks for the feedback Mark! I apologize you were having issues with the discount codes, but I am glad we were able to resolve this issue for you! Our customer service team loves to help!
Great source for raw materials when you don't need full bars or sheets. Website is easy to navigate and customer service is always outstanding.
Thanks for the feedback Anthony! I am glad we can be a good reliable source for you, and all of your metal needs!
I easily found the materials I need for my project, and easily ordered them and paid with PayPal and in a few days got my stuff! I've pretty well chopped and drilled it as needed, next it needs welding at the local shop.
Thanks for the feedback Henry! I am glad you were able to easily find the material you needed! Let us know if you ever need help finding material you need!
Great service, good prices, fast shipping, no hassle, easy ordering, whether it's one piece or 100
Thanks for the feedback John! I am glad we are able to provide you the material you need in a timely manner to meet your time line!
I needed a thicker pc of sheet metal for an antenna ground plane. This is goign to work fabulously. Much better than anything I found find locally.
Thanks for the feedback Gary! I am glad we were able to provide you with material to help with your antenna ground plane. We'd love to see pictured when you're done! You can post pictures to your social media, mention@onlinemetals on Instagram and use our hashtags #OnlineMetals and #MadeWithMetals. You can also upload any pictures directly to our website using the following link. https://www.onlinemetals.com/en/made-with-metals-gallery. Have a great day!
Great customer service and quality materials for all my work. Thank you!
Thanks for the feedback Jeff! I am glad we can provide you with the best customer service possible! If you ever need help finding material you can not find, let us know!
Warehouse pickup with helpful and friendly people. Product selection is extensive and pricing is reasonable and sale opportunity better
Thanks for the feedback Wade! We are always trying to add to the list of products on our website, we actually just added a bunch of 4130 alloy steel to our website today! If you ever can not find something you need, let us know, our sales team might be able to bring it in!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback Don! I am glad we could get the material you needed to you within your timeline!