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OnlineCityTickets

3.8

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

We monitor reviews for authenticity

South Carolina
1 review
2 helpful votes
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It was great service i had no problems getting my tickets an i will be doing business with them again they got my service

Date of experience: March 6, 2018
Ohio
1 review
1 helpful vote
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It worked for me
March 7, 2018

I was nervous at first, because of some negative comments I read online about prices brokers and resellers. But all of my fears turned to relief and satisfaction, once my tickets were emailed to me., thats all that matters. I printed them and I got the seats I wanted. No complaints here.

Date of experience: March 6, 2018
California
1 review
1 helpful vote
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I just printed out my 2 tickets for the Aug. 3 7:00 pm Santa Barbara Bowl concert and the face value with tax 79.50 Presale and man someone really inflated the price. Probably would not go through these people again... plus not sure if my row 1 seats 13 and 15 are next to each other. Really?

Date of experience: March 6, 2018
Massachusetts
1 review
1 helpful vote
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The site is easy to use. The tix seems like a good price. I wish the $59.99 service fee PER ticket was noted somewhere earlier in the process (and why is there that fee and a $7.95 download fee?) It seems like the sellers are double-dipping? I am excited for the concert though. Overall happy with the website (other sites seem to have the same fee issue going on).

Date of experience: March 6, 2018
Illinois
1 review
1 helpful vote
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Misleading
March 6, 2018

Be ware that this is re-seller and therefore it is not the cheapest way to get your tickets. I was mislead to think that it was just like another ticketmaster and ended paying 270% of the actual ticket price. The fees alone of a $99 ticket are $65!

Date of experience: March 6, 2018
Canada
1 review
1 helpful vote
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I got my tickets but in sead of my name Marilyn Knutson they have the issued to
Name Josh Witt please clarify that these are my tickets and not somebody else's.
Thank you Marilyn Knutson

Date of experience: March 6, 2018
Minnesota
1 review
1 helpful vote
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It worked
March 6, 2018

The site was easy to use. The service charge is far to high. Overall it worked as should be expected

Date of experience: March 6, 2018
Maryland
2 reviews
1 helpful vote
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Quick and easy
March 6, 2018

It was easy to find tickets but the fees were outrageous. Tickets came before expected and were easy to print. Found many other shows that didn't know about but, won't purchase from again.

Date of experience: March 6, 2018
Texas
1 review
1 helpful vote
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Nice
March 6, 2018

Nice I once was lost but now Im found. Or am I still dreaming? I guess only time will tell, but everythings the same and time never end but it feels like its always the same time

Date of experience: March 6, 2018
Pennsylvania
1 review
0 helpful votes
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Ok
March 8, 2018

So far it seems ok but I dont really have my tickets yet Im trying to print them but their site requires that you evaluate them before you even get the tickets and I dont think thats for because you are asking for an evaluation before you get the product

Date of experience: March 5, 2018
Canada
1 review
1 helpful vote
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Good
March 6, 2018

Nice and fast and good and fast and good and nice and easy but not cheap but nice and fast and good and nice and easy and fast and good

Date of experience: March 5, 2018
Missouri
1 review
1 helpful vote
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Quick and easy
March 6, 2018

Quick and easy and really liked the immediate download of the tickets. Site is secured and simple to use and follow.

Date of experience: March 5, 2018
Virginia
1 review
1 helpful vote
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Fast and easy
March 6, 2018

Everything I had to do to order my tickets was really easy and went smoothly. Def wouldn't hesitate to order tickets again.

Date of experience: March 5, 2018
Virginia
1 review
1 helpful vote
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Foreigner Tickets
March 6, 2018

You made it so convenient to purchase tickets to see a rock band I truly love! Thank you! I found it so easy to figure out where I would feel the most comfortable to hear the music.

Date of experience: March 5, 2018
New York
1 review
1 helpful vote
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Told the agent to cancel the transaction while I was on the phone with her and I was still charged. I was told management would call me right back and I am still waiting. Terrible experience and will never use this site again!

Date of experience: March 5, 2018
Utah
1 review
1 helpful vote
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Done
March 6, 2018

Great sure however you have to use 100 characters to get it off this. Please change sane I will not hesitate again.
Look forward hopefully to these changes so I can use again

Date of experience: March 5, 2018
Texas
1 review
1 helpful vote
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Very overpriced
March 5, 2018

Did not find out until I paid for the tickets that the service charge was THIRTY percent of the cost of the tickets. Highway robbery. Will not use again.

Date of experience: March 5, 2018
New York
1 review
1 helpful vote
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Quick and easy
March 6, 2018

The site is fast, efficient and easy to use. Far better than some of the others. I'm not sure why there is a 100 word minimum to give a review?

Date of experience: March 5, 2018
Canada
3 reviews
4 helpful votes
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The worst experience of my life. I was re routed to city tickets thinking I was at a reputable site. Paid six times more for horrible tickets. 90$ handling fees from city ticket. In American dollars as well. You only found out full cost on your credit card. I reported them to BB and CTV as well as other sites to warn others. I can't rate them a star at all

Date of experience: March 5, 2018
South Carolina
1 review
1 helpful vote
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Quick
March 6, 2018

My tickets were for the Charlie Wilson concert, but the order said Section 114: Row 1-25. It didn't provide me with a specific row or seat number. So, I don't know if I purchased decent seats or not.

Date of experience: March 5, 2018