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OnlineCityTickets

3.8

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

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Nevada
2 reviews
0 helpful votes
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$$$$ but good seats
November 9, 2017

$55 tickets for over $150 but good seats. Hopefully I'm not sitting behind a pole. Site was easy to use. The other site did not show all the seats so I couldn't tell what I was getting. I felt more confident buying here even if I did pay over twice the amount

Date of experience: November 8, 2017
Canada
1 review
0 helpful votes
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Quick service
November 9, 2017

Purchased tickets and shortly after received email to print. Layout of view of location seating amazing that site gives that to be able to choose purchase.

Date of experience: November 8, 2017
Texas
1 review
0 helpful votes
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Thank you
November 9, 2017

I ordered the tickets pretty late in time of the concert, but they arrived in time and everything is good.

Date of experience: November 8, 2017
Louisiana
1 review
0 helpful votes
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Purchase tickets
November 9, 2017

Easy to purchase the tickets. Will purchase more for future events soon. I will tell everyone I know to go through the Altria site to get tickets rather than other sites.

Date of experience: November 8, 2017
Illinois
3 reviews
0 helpful votes
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Purchasing
November 9, 2017

This is the second time I have ordered tickets for Landmark Theatre on line. I have the seats I want.

Date of experience: November 8, 2017
California
1 review
0 helpful votes
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Great Experience
November 9, 2017

The website is user friendly. Easy to read seat map. Quick way to find tickets. Can't wait until the concert!

Date of experience: November 8, 2017
Louisiana
1 review
0 helpful votes
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Great - had no problems
November 9, 2017

Very easy - my first time and I had no problems. Now I just wait for my tickets. Hope that will go as easily. Very excited. Surprising my family!

Date of experience: November 8, 2017
Kentucky
1 review
0 helpful votes
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Awesome & Easy
November 9, 2017

Picked my seats, paid with a credit card and received instant download of my tickets. The whole experience was easy and pleasant. Will definitely use this website in the future!

Date of experience: November 8, 2017
Iowa
2 reviews
0 helpful votes
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Very quick and easy
November 9, 2017

Good prices, good website. I'd use it again! Very pleased with the whole process. Tickets came very quickly and I had absolutely no problem downloading them and printing them.

Date of experience: November 8, 2017
Georgia
1 review
0 helpful votes
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Fast and easy
November 9, 2017

I really appreciate the ease of this transaction. Very simple with a seating chart for specific seat options.

Date of experience: November 8, 2017
Louisiana
1 review
0 helpful votes
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I am confused.
November 9, 2017

Not sure how this works never bought e tickets before. I was expecting tickets I could hold in my hand. Because they are not for me they are for my daughter and her husband.

Date of experience: November 8, 2017
Illinois
1 review
0 helpful votes
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Ease of Use
November 9, 2017

Great website - theatre seating chart especially helpful and ability to find seats at price points very important. Super easy to use!

Date of experience: November 8, 2017
Nebraska
1 review
0 helpful votes
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Awesome
November 9, 2017

Easy to retrieve, download and Im excited about seeing kris stapleton in concert with my youngest son on his birthday

Date of experience: November 8, 2017
Texas
1 review
0 helpful votes
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Fast way to get tickets,
November 8, 2017

I thought it was a really fast way to get me some tickets, no problem finding really good seats and a pretty good price

Date of experience: November 7, 2017
Kansas
1 review
0 helpful votes
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The service was good. The tickets arrived within a couple days of purchase and were exactly as they stated. However they never replied to my questions I emailed to them when I ordered the tickets, so over all I have to given them three out of five stars.

Date of experience: November 7, 2017
Massachusetts
1 review
1 helpful vote
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Standard ticket buying system. But I dislike that I have to wait until the DAY before the event to receive the ticket. I would prefer to have them in my mailbox.

Date of experience: November 7, 2017
Missouri
1 review
0 helpful votes
Follow Geraldo L.
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This is an update to a negative review I wrote because of the wrong venue time I received. I contacted them afterwards and waited for a response. Next day I get an email to contact them immediately. It was an error on the seller's part and I was offered the correct time and a better seat which I accepted. Can't stay too disappointed after that.

Date of experience: November 7, 2017
North Carolina
2 reviews
0 helpful votes
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Fast & EZ
November 8, 2017

It was fast and easy to order these tickets to a concert scheduled four months away. Now I'm just waiting and will be watching for the promised email five days before the event...

Date of experience: November 7, 2017
Michigan
1 review
0 helpful votes
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Christmas Tickets
November 8, 2017

My experience was all good. I don't like paying so much for tickets but they are a gift. I hope that it is worth it but that is not your issue

Date of experience: November 7, 2017
California
1 review
1 helpful vote
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Horrible
November 7, 2017

I placed an order through your website. The order was confirmed and then I recieved a cancellation email. Not sure as to why, the funds were taken out of my account... Do you expect me to pay again while I am still waitinf for the reimbursement on the first set of tickets? What if your site decides to do it again I'll be out close to 500 dollars. This was a 1 year anniversary present for my girlfriend, so thanks a lot.

Date of experience: November 7, 2017