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The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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$55 tickets for over $150 but good seats. Hopefully I'm not sitting behind a pole. Site was easy to use. The other site did not show all the seats so I couldn't tell what I was getting. I felt more confident buying here even if I did pay over twice the amount
Purchased tickets and shortly after received email to print. Layout of view of location seating amazing that site gives that to be able to choose purchase.
Easy to purchase the tickets. Will purchase more for future events soon. I will tell everyone I know to go through the Altria site to get tickets rather than other sites.
This is the second time I have ordered tickets for Landmark Theatre on line. I have the seats I want.
The website is user friendly. Easy to read seat map. Quick way to find tickets. Can't wait until the concert!
Very easy - my first time and I had no problems. Now I just wait for my tickets. Hope that will go as easily. Very excited. Surprising my family!
Picked my seats, paid with a credit card and received instant download of my tickets. The whole experience was easy and pleasant. Will definitely use this website in the future!
Good prices, good website. I'd use it again! Very pleased with the whole process. Tickets came very quickly and I had absolutely no problem downloading them and printing them.
I really appreciate the ease of this transaction. Very simple with a seating chart for specific seat options.
Not sure how this works never bought e tickets before. I was expecting tickets I could hold in my hand. Because they are not for me they are for my daughter and her husband.
Great website - theatre seating chart especially helpful and ability to find seats at price points very important. Super easy to use!
I thought it was a really fast way to get me some tickets, no problem finding really good seats and a pretty good price
The service was good. The tickets arrived within a couple days of purchase and were exactly as they stated. However they never replied to my questions I emailed to them when I ordered the tickets, so over all I have to given them three out of five stars.
Standard ticket buying system. But I dislike that I have to wait until the DAY before the event to receive the ticket. I would prefer to have them in my mailbox.
This is an update to a negative review I wrote because of the wrong venue time I received. I contacted them afterwards and waited for a response. Next day I get an email to contact them immediately. It was an error on the seller's part and I was offered the correct time and a better seat which I accepted. Can't stay too disappointed after that.
It was fast and easy to order these tickets to a concert scheduled four months away. Now I'm just waiting and will be watching for the promised email five days before the event...
My experience was all good. I don't like paying so much for tickets but they are a gift. I hope that it is worth it but that is not your issue
I placed an order through your website. The order was confirmed and then I recieved a cancellation email. Not sure as to why, the funds were taken out of my account... Do you expect me to pay again while I am still waitinf for the reimbursement on the first set of tickets? What if your site decides to do it again I'll be out close to 500 dollars. This was a 1 year anniversary present for my girlfriend, so thanks a lot.
Answer: In my case, they sent e-mail that the tickets would be forthcoming. When I failed to receive them the week before the concert, per e-mail download as promised, I called their #, the person on the other end told me that it was will-call at the box-office with the copy of the e-mail I needed to bring. The box office told me that as a 2nd line seller, they did not keep them there. When I called to ask why they did this to me and demanded re-imbursal, they sent the tickets per e-mail download THE DAY AFTER THE CONCERT. They tried to cover their tracks with the credit card company, the problem for them was that the time stamp of their sending the tickets reflected the day after the concert. So essentially, they are not even competent as rip-off artists.
Answer: So sorry to hear you have been conned by this outfit. Apparently sometimes they DO send valid tickets, so I hope you are one of the lucky ones. I suggest you tell your credit card company (by phone and IN WRITING) that you are disputing this charge. Also tell everyone you know to avoid this rip-off company. I know this doesnt help you now, but in the future buy tickets only from Ticketmaster (I've never had a problem with them). Good luck.
Answer: I couldn't even open the download so I called the number and all I got was an answering system to send email and I did but no reply from them so the next day a call about 50 times until I got someone. After getting transferred to 3 different people and waiting about an hour for the supervisor the guy told me no refunds are allowed but money is 100% guarantee if it doesn't work at the time of the event. So I'm praying to God they are good the event isn't until the end of November
Answer: They are scoundrels. I know where their office is and went by there recently. I am laying out a plan.
Answer: If you have already purchased your tickets from this outfit, good luck. They sent me tickets for a concert in Tennessee and I asked for and live in Florida. They said it was MY mistake and that I asked for TN. They supposedly tried to resell the tickets and couldn't so I was out $300.00 for two tickets. They have something like 130 complaints and are a scam outfit. Next time order elsewhere and good luck with these tickets.
Answer: I just cancelled my order because they never sent the tickets. At least you got yours so maybe they will be okay. I would call the arena where the event will be and ask them how many issues they have had with this company. I emailed five times and they always sent an automated response back. Then, when I was in a meeting at work they finally called and the number just read, "33333" when they called me. No return phone number... very strange. They left a message to call them so I did immediately after my meeting (15 minutes)... the automated system was up and did not allow me to speak with a person. Thus far, I have never spoken to a real person when I call their number. I disputed the purchase, got my money back and bought tickets for much less at StubHub. I was surprised because my last tickets at Stubhub were kind of expensive... but these tickets (McCartney) were not too crazy expensive. Anyway, best of luck, and I would make a back up plan.
Answer: You will get your tickets, but they will likely have someone else's name printed on them. Worst of all, they will most likely not be honored at the gate/box office. My advice is to get a refund NOW and buy tickets from a reputable outlet like Ticketmaster. City Online are thieves and scammers. See my review about James Taylor concert in Norfolk, Virginia.
Answer: Contact the venue, give them all the details on the tickets received and verify if U will be able to legitimately use the tickets, considering the issues with this company that are so overwhelming. My experience reviewing all the people who describe their issues with them is that even if the tickets are usable, the overpayment is so excessive that it would have been better dealing with the regular ticket outlet for the venue.
Answer: Yes Ann, you will get your tickets. You just over paid by a HUGE amount... but other then that, the company is legit. They are just robbers the way they do it... thats all. Have a good time and yes, at least now you learned a lesson (like all of us on this site);-)
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