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OnlineCityTickets

3.8

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

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Texas
1 review
0 helpful votes
Follow Natalia V.
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Very good website
November 15, 2017

Thus website is very user friendly. It's fast and easy. I love to buy tickets from here. Very convenient website to use.

Date of experience: November 14, 2017
New York
2 reviews
1 helpful vote
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Worked out fine
November 15, 2017

Instructions were easy. I agree with a few other comments on the price difference but in general the process is easy and convenient. Will use the site again in the future.

Date of experience: November 14, 2017
Georgia
1 review
0 helpful votes
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Great
November 15, 2017

The overall website was great. It wasnt hard to try and find what you needed to find. I would recommend this site to friends and family.

Date of experience: November 14, 2017
South Africa
1 review
0 helpful votes
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Very easy, thanks
November 15, 2017

Very easy to obtain my tickets. Always wanted to see this event, and now I have the opportunity to do it. Thanks, Jennifer

Date of experience: November 14, 2017
California
1 review
0 helpful votes
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Simple enough to use, I expected the mark up, If you want decent tickets tickets these days and dont want to go VIP youll need to pay a handlers fee. I have an order confirmation, lets see if the tickets show up as promised as its pretty close to the concert date!

Date of experience: November 14, 2017
New York
1 review
0 helpful votes
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Ok
November 14, 2017

Huge price difference... be honest upfront... says on ticket price of $119.50... charged per ticket at end of $244.00 HUGE markup... also has someone elses name on it...

Date of experience: November 14, 2017
Wisconsin
1 review
0 helpful votes
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Price difference
November 14, 2017

I do not understand why, when clicking on buy from the Resch Center website, I am told the tickets are $90 each and there is a total service charge of around $27. But, when I view and print the ticket, the ticket price is listed as being a little more than $69. That is a rediculous mark up.

Date of experience: November 14, 2017
Michigan
1 review
0 helpful votes
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Nice, Easy and Fast!
November 15, 2017

Nice, Easy and Fast! I bought the tickets last night and got them today, even though it said I would receive them the day before the event, which is two weeks away.

Date of experience: November 14, 2017
New Jersey
1 review
1 helpful vote
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Fast... at a price
November 15, 2017

Love the fast 24-Hour electronic delivery. I'm accustomed to a modest service fee whenever I buy online tickets. I don't love the $30+ per ticket in service fee that I had to pay here.

Date of experience: November 14, 2017
Pennsylvania
1 review
0 helpful votes
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The name on my tickets reads, issued to Sarah Mccomb and the order number does not match my order confirmation number of *******. Order number on tickets is
12-******* PHI

Date of experience: November 14, 2017
North Carolina
1 review
0 helpful votes
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Clear sailing
November 14, 2017

Very easy to follow, quick response to site selections, extremely efficient. Clearly communicated all aspects of the purchase. Would seek this site out to use in the future.

Date of experience: November 14, 2017
Michigan
1 review
0 helpful votes
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Easy to
November 14, 2017

Was fast straight forward easy to use. Would recommend this site to my friends and family. Why do I have to use 100 characters

Date of experience: November 14, 2017
Wisconsin
1 review
0 helpful votes
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Great!
November 14, 2017

Simple to use. Would recommend to anyone. Very happy! Very pleased with how quick and easy it is to buy from this site. I will definitely be using this site again.

Date of experience: November 14, 2017
Michigan
1 review
0 helpful votes
Follow Kevin M.
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Over 30$ in fees and electronic charges for 2 tickets seems like robbery when I'm already paying 90$ but it was under a week away so I was expecting some fees just not that much. Will definitely weigh my options about using this service in the future.

Date of experience: November 13, 2017
California
1 review
0 helpful votes
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Better than StubHub
November 14, 2017

Easy ticket selection, easy payment and instant ticket download. StubHub could learn how to do this from OnlineCityTickets. Couldnt have been smoother!

Date of experience: November 13, 2017
Georgia
1 review
0 helpful votes
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Fantasia
November 14, 2017

Easy to buy tickets, download instantly, will purchase again! Service fees are a little bit steap. PS if you lower fees people would buy more tickets, it's a when when for everyone!

Date of experience: November 13, 2017
Pennsylvania
1 review
0 helpful votes
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Just slightly confusing.
November 14, 2017

I never received my tickets, but I did receive order confirmation. Not sure how it works. But I am hopeful everything will turn out okay.

Date of experience: November 13, 2017
Allan H.
Pennsylvania
1 review
1 helpful vote
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Fast service
November 14, 2017

Great Experience, Not a huge fan of the charges but expected them. This is probably the fastest site i've used for tix...i hope they get me in...!

Date of experience: November 13, 2017
Missouri
1 review
0 helpful votes
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So far so good!
November 14, 2017

We got our order sooner than expected so that was good. I am a little skeptical after reading reviews on here. I certainly hope that our tickets are good and will scan when we go to our concert. We will not be happy to have spent this much money to be scammed by tickets that are no good. As of now we are happy with service!

Date of experience: November 13, 2017
Missouri
1 review
0 helpful votes
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Since this is the first time purchasing tickets from OnlineCityTickets.com, I thought of the possibility of them doing a quick switchero (bait and switch), but they came thru for me with just what I paid for. I not hesitate to do business with them again!

Date of experience: November 13, 2017