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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Awsome. And easy. I will be using this again! Thank you! My moms early christmas gift. She will be thrilled too go
I got these tickets to take my dad to see one of his favorite artists. Christmas gift to him I can not wait to see his expression when he opens them on christmas day
Never received my 20 dollar discount.!. E-mail sent with promotion to buy tickets with 20 dollars off purchase and when I went through booking, never showed at check-out so assume this was a ploy to get me on website and buy once went through all steps
I did receive my order by email by the next day as I was promised. It was very easy to use had no problem using it.
Site was easy to navigate but was overpriced in the end, a $40 ticket had an additional $20 per ticket in service fees.
I get tickets and was not able to download them. This had me a bit worried but all went smoothly. Got tickets in plenty of time.The seats were great but the fees are a bit high.
It was late at night when I went online to see the what was available. I have not used your services before and am new to purchasing things online. At first, I was excited to see so many seat options. I decided to go ahead and purchase the tickets with the insurance options but now I am confused about what that really covers. So I tried calling in to ask a sells representative what other options where still available and if the tickets I purchased online where good seats or whether I could exchange them. He told me that they where not good seats because they will have an obstructed view from the rows ahead of them. He offered me a $10 discount if I wanted to buy another set of tickets through him and offered multiple options. My real concern was about my previous purchase and what all the fees where for. I started to feel buyer's remorse for the online purchase. BUT I didn't want to buy any other tickets unless I knew for sure I could cancel or exchange the ones I previously bought online. He said I could buy the new set of tickets through him and when the purchase was finalized I could talk to the customer service department. That just didn't feel right! I don't have the money to pay for two sets of tickets if your company doesn't let me cancel one of them. I felt the representative was getting irritated with my questions and I don't know why I felt like I needed to apologise for any thing but I ended the call by apologizing for my indecisiveness. Now that I have had a moment to think what I really wish I had asked was just to be patched through to the customer service department in the first place since it was clear the sales representative was just trying to make a sale.
I did receive my order by email but was so disappointed with the added taxes and fees which was another $65 a piece. Crazy, way too much. I had tried through another venue but was tapped out on time so tried Online City but there was no option to purchase a band shirt either and with the added costs, i was wishing I would have waited and gone back to the previous site I'd tried..
This is the first time we have use this site. It was easy to go throught to purchase our items. Hope the rest of it goes as smoothly.
Ordering tickets is fast and easy! Downloadable tickets are a plus - you have them right away - printing at home is secure, fast and easy!
Terrible pricing! All tickets are more than tripled in price from their original face value after you're done with everything. Wont be buying tickets here again.
I am not the most tech-savvy person and\I also don't like processes that require a lot of your time. Not only was this process easy, it was very speedy and manageable.
It was easy to purchase my tickets through OnlineCityTickets, but I waited a little longer than expected to receive my email tickets. The expectation was that I would receive them the day I placed the order and it was a couple of days before they were emailed. This was my first time using a 3rd party to purchase event tickets so I was a little worried at first, but was happy to see them a couple days later. I would definitely consider using this again.
Service was good. Would order tickets from here again and tell others about it. Thank you for making it a good and easy to order the tickets. I will definitely order from here again and recommend it to others.
Great its was a good and easy site to use I will use again highly recommend for anybody else thank you again for your service
It's been awhile since I've had it this easy in purchasing tickets and not have a run around experience. But, confirming that I've got my order is abit much. Shouldn't have to type out an essay for this. What if I don't want to write a review?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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