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Oneflare

3.3

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Oneflare Reviews Summary

Oneflare has a rating of 3.3 stars from 293 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oneflare most frequently mention great service, fast response and next day. Oneflare ranks 3rd among Service Marketplace sites.

service
25
value
23
shipping
4
returns
9
quality
17

We monitor reviews for authenticity

Australia
1 review
4 helpful votes
Follow Richard T.
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No more refunds for unseen quotes[i tried with a oneflare rep!] and quote prices went up by 1/2 as well as quote numbers, constantly getting leeds for more quotes required/6 quotes required and so on.
The original oneflare format of 40 quotes for $200 each month was a winner for my bussiness and ive gained many repeat loyal customers from then. Now oneflare is an expensive waste of time and money, Now spending the same money on SEO for much better results. Oneflare lost the plot and my support

Date of experience: March 11, 2020
Jenny A. — Oneflare Rep
over a year old

Hi Richard, Thanks for leaving a review. I'm sorry to hear that your recent experience with Oneflare has been negative. We created the credits system and the new plans as the vast majority of our businesses provided feedback that they needed more flexible ways to purchase job leads. Whilst we no longer refund unseen quotes automatically this refund system was replaced by a better system that allows featured businesses to request refunds for any customer that is completely unresponsive. Even if they have seen your quote.
I'd really appreciate if you could contact us via private message or via email at [email protected] as I'd love to discuss your account with you in detail to see if we can assist you.


Oneflare works for me
July 10, 2019
Previous review

Ive been using oneflare for the last 5 or so years[Houseguard Pest Management- you can check my reviews] Sometimes i have a good strike rate on quotes and other times i cant win a quote but at the end of the tally i come out in front and stick with them because it works for my bussiness

Date of experience: July 9, 2019
Australia
1 review
0 helpful votes
Follow chris C.
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To be fair there are some flaws it some of their prices what things wiil cost are out of check on trades lead websites air tasker and seeking services are the worst cause they advertise ftom 25 dollars to sixty dollars for painters for example in reality 25 an hr aint even wages which is shonky and not realistic 35 hr is only just wages well which one flare advertises got some great client contacts out of it, however, its a hit and miss alot cause for all parties concerned cause there is dodgey trades on there, ladies house im painting has some dodgy gyprockers on there lady just got full riped off over 1,000 dollars by a shonky gyprocker and she really got pissed over that and i had to fix his work so beware people, and average is 1 in 10 quotes you will get and they do only want to give better deals for trades spending more than 200 a month on leads and your time and travelling all has to be facterd into your quote prices and they dont factor that when your competing people who advetise the unrealistic prices to get people in, then charge more in extras when they get the job on wages price like 25 an hour, i cant even get a labourers for that little alone tradesmen who can produce a finish product so leadsites have to be more realistic and fairer for all parties concerned sincerly chris nsw

Date of experience: January 28, 2020
Australia
1 review
0 helpful votes
Follow Helen W.
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I'm always happy to be associated with this organisation. They ensure that as a Celebrant business I get leads to jobs and they follow up with you regarding your experience.
Likewise as a customer - when I have posted jobs for myself personally such as pet grooming and/or plumbing etc - I have found quick efficient replies from very reputable businesses and always been very, very pleased with the responses. Recently we have employed a Garden Maintenance business on a regular basis as we were so impressed with their work.
If it wasn't for OneFlare I would never have known they were in our area!
Thanks OneFlare

Date of experience: January 8, 2020
Jenny A. — Oneflare Rep
over a year old

Thanks for your review Helen, I'm delighted to hear that you have had a great experience with Oneflare both as a business looking to find work and as a customer looking to find businesses. I hope we can continue to help you in future and hope you have a lovely New Year!

Australia
1 review
4 helpful votes
Follow Raymond R.
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Businesses beware
January 1, 2020

Paying for leads that clearly have been given away already. When you make a phone call and advise them about it they say its a missed opportunity. When you havent even had the opportunity to quote is a bit harsh! After ringing one client they confirmed that they had notified of job awarded but Oneflare continued to advertise lead. Dodgy oneflare!

Date of experience: December 31, 2019
Jenny A. — Oneflare Rep
over a year old

Hey Raymond, Thanks for your review. I'm sorry to hear you had a bad experience with one of the leads on Oneflare. We rely on customers to update their job leads and unfortunately they do not always do so, I recommend that you always check how recently a job has been posted and how many businesses have quoted on a job before you choose to pay for a lead.

I was unable to find your account and would really appreciate it if you could contact us via email at [email protected] so we can assist you with this issue. I hope to hear from you soon.

Australia
1 review
4 helpful votes
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Awful for trades
December 30, 2019

I have a pest control business, and have been on Oneflare for just over a year. Last year their platform was semi successful for me, as far as covering costs and trying to create repeat customers. This summer, so far has been a disaster. I haven't even recouped my increasing quote bid costs. Incase you didn't know, all businesses that submit a quote to you(up to six per job now) have to pay, in my industry, between $10 & &15 per job bid. This is how Oneflare generates income (as well as passing your data on). If I go out and perform a general pest treatment at a house that is both effective and legal, my costs will be around $110. I am now up against new operators charging $75. This cannot be effective or legal. Don't be sucked in by the cheapest option possible, in this industry, it can cause a lot more problems than it solves and lead to no end of legal issues.

Date of experience: December 30, 2019
Jenny A. — Oneflare Rep
over a year old

Good afternoon Frazer,

Thanks for your review. I'm sorry to hear that you had a poor experience with Oneflare recently. I was not able to find your account and would really appreciate it if you could contact us directly via [email protected]. Please note that jobs on Oneflare are only able to receive 3 quotes unless a customer chooses to re-open their job request. A re-opened job request can receive up to 6 quotes and we make it very clear how many quotes a job has received before you have paid so you can pick and choose which quotes are best suited to your business. Our pricing is also something we look at constantly to improve and we'd love to hear from you about this. Again please contact us via [email protected]. I hope to hear from you soon.

Australia
1 review
0 helpful votes
Follow Geroncio C.
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Leaking water pipe
December 28, 2019

Mo from BSB Plumbing Solution fixed our water pipe which is leaking for days, done very quickly. Professional and great value. Highly recommended.

Date of experience: December 27, 2019
Jenny A. — Oneflare Rep
over a year old

Hi Geronico, Thanks for your review. I'm happy to hear we could help you find a fantastic plumber and hope we can help you again in future!

Australia
1 review
0 helpful votes
Follow Shely B.
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Got me out of a bind
December 17, 2019

I needed to get my back yard sorted out properly and wasn't sure where to start so I listed my job on another platform that is used before but I wasn't happy. Then I tried Oneflare. I was contacted by Troy from Oakmont Landscaping and he very promptly came out to take a look. I needed a new retaining wall and new back boundary fence. He was confident, polite and professional. He sent me a quote as promised that afternoon and I discussed it with my husband and my neighbours. He was approachable, flexible, friendly and gave us a start date. They started our job and were such hard working strong reliable tradies. Our job was done exactly like we wanted and I enjoyed getting to know the team. We had a great rapport with the supervisor and she made sure everything went as planned. It was a labour intensive job as we had terrible access so it all got done by hand. Thank you Troy, Tracey, Matt & Tyrone at Oakmont and thank you Oneflare for without you we would have been still trying to get sorted so I could take delivery of my sauna.

Date of experience: December 15, 2019
Jenny A. — Oneflare Rep
over a year old

Hey Shely,

Thanks for taking the time to leave a review for us. I'm happy to hear we were able to help you find a wonderful business for your job and hope we can help you again in future!

Australia
1 review
0 helpful votes
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Quick responses
December 17, 2019

I got really quick responses and efficient people to sort my problem

Needed for help in TACIS claim

Date of experience: December 15, 2019
Jenny A. — Oneflare Rep
over a year old

Hi Sonika,

Thanks for your review, I really appreciate your feedback. I hope we are able to assist you with your next job request!

Australia
1 review
0 helpful votes
Follow Pola M.
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OneFlare is the best, I give it 10. When in moments of need in desperate needs, go Oneflare it is always there to get you geared up when in moments of work distress.
A call to Oneflare is like a nice cool swept of air brushing off your sweat, one can choose and cast others away yet you don't feel any heat waving against another and that is Oneflare.

Date of experience: December 1, 2019
Australia
2 reviews
3 helpful votes
Follow Michael L.
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If you are involved in any industry and have some sort of basic level of customer service standards, stay away from this site.

As a removalist my experience involved paying for expensive leads and constantly receiving the frustrating news that the leads were unqualified (just looking for general prices and quotes) or extremely cheap customers that accepted quotes that would not even cover basic operating costs and wages.

If you have a business you're much better off using the money you waste on platforms like this to do your own online ads.

Date of experience: November 12, 2019
Jenny A. — Oneflare Rep
over a year old

Hi Michael,

Thanks for taking the time to write us a review here.

I'm sorry to hear your experience with Oneflare was so frustrating, that's definitely not what we want for our businesses. Due to the nature of the platform, customers do come on to Oneflare to seek the lowest price by getting a few different quotes but we've found that great reviews will sway the majority of our customers who will lean towards a more reputable business instead of the lowest price.

I understand it's not a one size fits all, but our Featured Listing is an excellent way of giving your business some extra exposure with boosted advertising on the platform so you can take advantage of our already established SEO and SEM. With the Featured Listing you'll also get the refund request feature which allows you to request and receive refunds for unresponsive customers, meaning you can use the returned credits on another customer. You can call our Business team on 1300 441 593 if you'd like anymore information about this.

Whatever direction you choose, we wish you all the best with your business endeavours.

Australia
1 review
0 helpful votes
Follow Kylie W.
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Over night success
October 30, 2019

From one new business to another new business - Joining Oneflare made the difference between closing my doors to staying open, literally overnight. Oneflare's support staff are there to help you grow your business and create success. Oneflare customers are waiting for you to quote them and get the job done, don't think about - just do it, you will not regret your choices. Make the call today and watch your business start growing tomorrow :)

Date of experience: October 29, 2019
Australia
1 review
0 helpful votes
Follow Chris L.
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May I warn potential advertisers with Oneflare that these people do not represent your best interests.
I have found their leads to be generally unqualified and after I signed on as the only provider in my sector in my area they jacked the price per lead up significantly claiming that because I had signed on there had been a 100% increase in demand, hence the price rise. Oneflare have now cancelled my account balance to zero and are refusing to provide a statement of transactions which would enable me in formalising my complaint to the Office of Fair Trading.
Be very, very careful before you flush you advertising budget down the toilet of Oneflare.
I'm using my real name and I'm happy to discuss this with anyone who has a question.

Date of experience: October 21, 2019
Jenny A. — Oneflare Rep
over a year old

Hi Chris,

Thanks for getting in touch here.

I've taken a look into your account and can see that your lead pricing hasn't changed since the 14th of June when you first signed up and started quoting. Some leads in your particular category are more expensive than others by around $1 (1 credit) and this is because we have a dynamic pricing system that prices each lead based on their location, popularity, size, and many more factors. The great thing is, we show the price to quote beforehand so you can pick and choose if it's worth it to quote. There was about a month between when you quoted for the first time (first quote is free) and when you purchased your first credit pack so you had seen the pricing before you started using us more regularly.

All credit packs carry an expiry date, which you were notified of when you decided to purchase one. We send a reminder 10 days out from your expiry in case to encourage you to use them up. A few of your credits from that pack did expire as you weren't able to use them, but your account is still open and ready for you to use or access at any time. You can find any invoices in your Account Settings under your Billing tab if you'd like to download them. I'll send you a copy of your invoice and a password reset email in case you're having trouble accessing your account. Please reply and let me know if there's anything else you need, speak soon.

Australia
1 review
0 helpful votes
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Wedding Celebrant
October 13, 2019

I had never hears if rhis site and of course with wedding planning was apprehence at first however I was very suprised and happy. I received at least 3 responses within 24hrs and all were very professional, great customer service and reasonably quoted. I ended up hiring Kerin & Joy celebrant sisters who have been amazing to deal with. I would definately recommend them and this site.

Date of experience: October 11, 2019
Australia
1 review
0 helpful votes
Follow Kelley K.
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Fast response from businesses. Liked the links to click through to their websites and contact details easy to find. Once a business is picked it is easy to close off the job so no more quotes are necessary.

Date of experience: October 2, 2019
Australia
1 review
0 helpful votes
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I was impressed by the fast response b local businesses, great idea that I would recommend to anyone trying to get fast quotes to complete urgent projects.

Date of experience: September 29, 2019
Australia
1 review
0 helpful votes
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Fast and easy
September 28, 2019

Replies to my enquiry was extremely fast and followup with potential providers was professional and easy. Thanks

Date of experience: September 27, 2019
Australia
1 review
0 helpful votes
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Quick and easy to use
September 26, 2019

Oneflare made it surprisingly easy to get in contact with removalists, and followed up to make sure I'd found one I was happy with. Minimal input required but some results!

Date of experience: September 24, 2019
Australia
1 review
0 helpful votes
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EASY AND PROMPT
September 26, 2019

Recently used this website for the first time and was very impressed with how fast I received replies for my job. I had several interested contractors and was able to choose one that truly matched my expectations.

Date of experience: September 24, 2019
Australia
1 review
0 helpful votes
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No brainer match maker
September 24, 2019

One flare helped business get in touch with me and find the perfect match for my needs. Would highly recommend to others and will use again!
Thanks!

Date of experience: September 23, 2019
Australia
1 review
0 helpful votes
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Fantastic
September 24, 2019

I put a job up at around 5pm and within 2 hours I got more than 2 companies willing to help out with what I have requested

Date of experience: September 23, 2019

From the business

Since 2012 Oneflare has been connecting high-quality Australian businesses with the customers who need them. With over 300 categories, from plumbers and electricians to pet groomers and interior designers, Oneflare is where your to-do list gets done.

The Oneflare Group is Australia’s leading on-demand home services network and includes UrbanYou, TidyMe, Word Of Mouth, Weddings.com.au and Renovate Forum.


oneflare.com.au
Founded in 2011
Sydney, NSW, Australia