For the most part, I like Old Navy. I find the clothes to be high-quality while most prices are low. I do find select men's items to be a little bit on the expensive side. When it comes to those items, I prefer to shop clearance racks at higher end stores where I can get clothing of even higher quality for an even lower price. For example, the men's button-down shirts are often over $25. I can find even higher quality button-down shirts at Macy's on the clearance racks for $15.

I have ordered from the onsite ON per emails I am sent. I have been disappointed 2 times and had to return each item to the local store. That in itself is not pleasant as I expected to get money back on my credit card as one major order was my daughters school clothing. When none of the sizes sent were correct I expected ON locally to have the correct sizes. Well they did not. So off I went to Target to get her correct colors and sizes but was stuck with a credit to ON. I did nothing wrong, was told that these incorrect order fill mistakes were common on the site and I can not get my money back! Thankfully I had extra money to be able to afford to buy from Target as school was only 3 weeks away. Then I used the credit to purchase online some more items that were on clearance and AGAIN they were sent wrong sizes. Now I go back and am treated like a criminal because I was just in the store 30 days prior and how dare I want to do another exchange. This time I stood my ground, showed them the online statement of what I used in credit and paid on my debit card and reluctantly I was allowed to exchange for myself. I will NEVER buy kids clothing from them again either on line or in store. They need better customer service and I felt like I should have gotten at least a $20 voucher to shop to replace the gas and time wasted.

I've ordered from them multiple times, and have been pleased. I always get my orders quickly, and the sizing is about as standard as if you were shopping in Old Navy - depending on the item, sometimes I'm a large, sometimes an XS. The site itself is nice because customers post reviews and pictures of themselves in items, so you can see how clothes look on real people, which I think is brave because sometimes that negatively impacts my purchasing decision. In all, Old Navy is great, and I'll return in the future.

I love to shop here for my daughter and essential items like t-shirts etc... Why Im really writing is about the customer service and how accommodating they are. I got a sale for 20% off and two days later it was 40% so I was upset and called them. They gave me the additional 20% off as long as it was within 3 days. If you use a promotion its 3 days but if you pay full price you have up to 14 days to get reimburse for a sale. There was no hassle and their exchanges are also easy breezy both in store and online.