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business logo of Old Navy
oldnavy.com
casual, classic men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45
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About the business


oldnavy.com
+1 800-653-6289
USA
Old Navy is part of Gap, Inc.
Clothing item from Old NavyFashion apparel by Old NavyMerchandise from Old Navy clothing lineOld Navy fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items are in their original condition: unwashed and unworn. items not in this condition will not be accepted.
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: no

Product

Style: casual, classic
Body Fit: regular, plus size, petite & short, tall
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL, XXXXL), Women's (2XS, XS, S, M, L, XL, XXL, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-653-6289

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Old Navy?
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Old Navy Reviews Summary

Old Navy has a rating of 2.6 stars from 778 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Old Navy most frequently mention customer service, credit card and business days. Old Navy ranks 12th among Discount Clothing sites.

service
155
value
136
shipping
129
returns
111
quality
125

We monitor reviews for authenticity

Canada
11 reviews
11 helpful votes
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OLD NAVAL GAZING
May 25, 2015

HIGH PRICES FOR JUST SO SO PRODUCT, another subsidiary company to flog the same merchandise to a different age group.
I prefer LL BEAN

Date of experience: May 25, 2015
Canada
5 reviews
43 helpful votes
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Old navy is one of those places you can always depend on to be able to run in and find someone simple and affordable to wear. I love old navy because it's cheap. But keep in mind that word i just used "cheap" which means the product quality isn't that great and I find the material wears out very fast. I don't get clothing lasting long but who cares when you're paying next to nothing for it.

My one rule about old navy is unless you absolutely love it and must have it... never pay full price for it. I find that they quite often mark their stuff up way too high at full price. In just a couple weeks it all gets marked down any ways.

My one pet peeve about this store is the fact you never really truly know the cost of something. Sometimes i get up to the register and it says on sale but wasn't, or vice versa it was full price and now $5.00. Damn if I knew it was 5.00 I would have bought more. It always makes me wonder what else is cheap and hiding out on me in the store.

Date of experience: May 24, 2015
Canada
5 reviews
19 helpful votes
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I love Old Navy for children's clothes. The orders process and arrive in days, and for the price- the children's clothes are pretty good. I sometimes shop here for myself and my husband, and the quality can be either really decent or downright poor. It's always a toss up. Returning clothes is easy too, and I've never had a problem with any of my orders. Cost vs Quality is usually decent, and I only took a star off because of the quality of the adult clothing line. Plus there are ALWAYS sales, and discounts. I can save tons shopping here for my family!

Date of experience: May 22, 2015
Rhode Island
9 reviews
8 helpful votes
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EASY!
May 21, 2015

I love the bargains they give you. The more you buy, the more you save. Pictures and descriptions are spot on. Very pleased.

Date of experience: May 21, 2015
Philippines
3 reviews
1 helpful vote
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Cool designs!
May 12, 2015

Designs are all great plus a very comfortable quality of cloth.

Date of experience: May 11, 2015
Minnesota
10 reviews
2 helpful votes
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Get great products at a great price and they make returns super easy!

Date of experience: May 11, 2015
Texas
4 reviews
29 helpful votes
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Jeans!
May 8, 2015

In love with the diva skinny jeans. Always fit true to size, no matter what season I buy them in. They are a wardrobe must!

Date of experience: May 7, 2015
Tennessee
36 reviews
46 helpful votes
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The cotton is extremely thin on shirts as compared to Walmart or other stores. It seems you are paying them to advertise for them.

Date of experience: May 4, 2015
New Jersey
5 reviews
2 helpful votes
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Missed sale :(
April 29, 2015

Missed last weeks sale, but will wait for next one. Best place to buy basics

Date of experience: April 29, 2015
New York
12 reviews
12 helpful votes
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Cheap chinese junk!
April 26, 2015

They only have the cheapest made chinese junk that WILL fall apart, their junk IS almost the same stuff as $1 stores but they aren't selling items for $1 now are they! Stay away, unless your a preppie who likes to wear ugly garbage!

Date of experience: April 26, 2015
Florida
6 reviews
11 helpful votes
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One of my go to places for when I need cheap casual (I do stress casual) wear, their deals are insane at times.

Date of experience: April 20, 2015
Virginia
5 reviews
4 helpful votes
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Amazing.
April 18, 2015

The cutest clothes for my kids and low prices they have the cutest baby clothes

Date of experience: April 17, 2015
Mississippi
26 reviews
25 helpful votes
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Loveeeeee this store
April 13, 2015

The best OLD NAVY I being a faithful customer of OLD NAVY stores for more than 20 years, loveee their LOWEST price love it

Date of experience: April 13, 2015
Yusreen A.
Maldives
3 reviews
2 helpful votes
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Great!
April 9, 2015

Love their products & prices, though i wish their free shipping could be a bit faster...but then usually free shipping comes with such set backs.

Date of experience: April 8, 2015
Philippines
17 reviews
42 helpful votes
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Precise!
April 7, 2015

It has been great so far, I always pre-order my stuff because I make Youtube videos on my unboxing and review of a particular item. When I pre-order from this website, I really get it days before it comes out!

Date of experience: April 6, 2015
New York
20 reviews
14 helpful votes
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Is ok but
March 28, 2015

Not every one is a skinny mini either, gives wrong idea to those over or average only displays skinny not for the average build person. And only supplies to those of the, skinny more so then the average sized persons.

Date of experience: March 28, 2015
Pennsylvania
4 reviews
1 helpful vote
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Old navy
March 11, 2015

I like that you can only find certain items online.

Date of experience: March 11, 2015
Virginia
10 reviews
35 helpful votes
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Easy, consistent.
March 10, 2015

They never fail to either deliver you what you ordered or refund your money if you're not satisfied.

Date of experience: March 10, 2015
California
21 reviews
81 helpful votes
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Affordable Cuteness
March 10, 2015

I am a frugal shopper and love the deals I can find on Old Navy.com. Great customer service and cute fashions for the entire family for a decent price!

Date of experience: March 9, 2015
California
11 reviews
56 helpful votes
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I really like Old Navy for the generic everyday wearables such as socks and nylons and things such as that but I find that every time I've ordered their clothing it just does not fit me quite right. I guess I just do not have the right body type for their clothes. I'm 5 feet tall and 116-120 lbs so I have a fairly petite frame actually and I find that even their extra small is always too wide in the shoulders and under the arms. But the quality of their items is quite good, and when you order online the shipping speed is quite satisfactory. Also when you order online they send a return shipping label with every order so that you may return any items you don't want free of charge. Their customer service is always very good, their agents are always very polite and helpful. I've had very good experiences shopping with them :)

Date of experience: February 27, 2015