Oldnavy.co

I purchased shorts the middle of May 2020. I receive the shorts 2 weeks later and they do not fit. I returned June 1,2020. Old navy received the item. I never hear from them again. I cant get an email response, I've waited on hold for well over an hour and was unable to speak to someone and chat is unavailable. I write a review on the better business bureau stating my issue and that I need assistance with a refund as the card I originally used has been closed due to fraudulent activity and they email me a few days stating they are providing the refund on that same card. Again, I email them as they stated I could do for any further assistance and I get the automated email again stating they cant reply. I've been patient but this is ridiculous. I get Covid has turned businesses upside but for such a large company to have NO available customer service is beyond me. You all were quick to take my money for a purchase though... no delays there. So, now I have to submit a ton of reviews because I have no other options to escalate the issue and am still awaiting my refund 2 months after original purchase. I have been a consistent customer for 20 years and I will NEVER buy from them again. No way to treat your "valued" customer.