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The provided text is a HTML document containing the content of an Old Navy website. The task is to extract relevant information from this document.
This summary is generated by AI, based on text from customer reviews
I purchased shorts the middle of May 2020. I receive the shorts 2 weeks later and they do not fit. I returned June 1,2020. Old navy received the item. I never hear from them again. I cant get an email response, I've waited on hold for well over an hour and was unable to speak to someone and chat is unavailable. I write a review on the better business bureau stating my issue and that I need assistance with a refund as the card I originally used has been closed due to fraudulent activity and they email me a few days stating they are providing the refund on that same card. Again, I email them as they stated I could do for any further assistance and I get the automated email again stating they cant reply. I've been patient but this is ridiculous. I get Covid has turned businesses upside but for such a large company to have NO available customer service is beyond me. You all were quick to take my money for a purchase though... no delays there. So, now I have to submit a ton of reviews because I have no other options to escalate the issue and am still awaiting my refund 2 months after original purchase. I have been a consistent customer for 20 years and I will NEVER buy from them again. No way to treat your "valued" customer.
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