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Shop for the latest trends in women's fashion online at Oh Polly. Buy dresses, skirts, top and more...
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Oh Polly Reviews Summary
The company has garnered significant criticism for its customer service and product quality, with many customers expressing frustration over poor communication, delayed shipments, and complicated return processes. Issues such as receiving defective items and inadequate support have led to a pervasive sentiment of dissatisfaction. However, a few customers noted positive experiences with prompt responses from individual representatives, suggesting that while there are pockets of effective service, systemic issues remain. Overall, the feedback indicates a troubling pattern of reliability and accountability, urging potential customers to consider alternatives before making a purchase.
This summary is generated by AI, based on text from customer reviews
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I received help from Aimee Moughton regarding my order. She was extremely helpful, professional, and answered my email in a timely manner.
I orderd 2 dresses that got held up at customs so 6 weeks later I never received them. I emailed oh polly and nikki was really helpful and explained what happened, refunded me and kindly said I can keep the dresses when they arrive
I purchased a beautiful dress for my daughter for Xmas, received beautifully packaged and couldn't wait to give it to her.
Unfortunately it was a little small, but I realised I had gone over the returns timescale, so messaged customer services.
I had a quick and surprising response from Molly, that allowed me to return the dress.
I replied to say thanks and to check stock for exchange. Again a quick and lovely response from Gina to say they didn't have stock but expected delivery soon. I am returning the dress tomorrow by post and reordered today (as we got lucky).
I have since ordered another dress for my daughters birthday & this is equally as beautiful.
Amazing customer service, fab clothes & highly recommended!
I had a parcel missing in the post and Aimee in customer services was extremely helpful and arranged for my exchange to be done extremely quickly
Within a few minutes of filling in the contact file, I got a response by Annie, she provided me with an clear answer and I even got back the amount I paid for the delivery without asking! 10/10 service!
Would just like to thank Jess, Leigh and Lucy at Oh Polly. I had a query with a returned order and each of them handled my emails with the utmost professionalism and courtesy. Thanks girls for the speedy response from all of you. Would recommend Oh Polly to anyone!
I accidentally selected my works address instead of home address for my delivery.
I contacted oh polly customer service and within the same day someone kindly got back to me and helped change my address!
Thank you so much! Very helpful!
The order address for shipment was wrong I sent an email to the customer service, and less than 24 hours I was helped by Alexandra! Great customer service!
I reside in Canada and placed an order for a few months in December. I noticed that the tracking was not updated and no additional information was provided about my shipment. I contacted oh polly support and got in touch with Nikki. I was given the information I needed in a matter of hours! Amazing customer service and quick turn around time. Will definitely reorder in the future.
I love ohpolly, can't wait for the dress to come, the customer service helped me with a problem i had, this is amazing
I ordered some dresses for my birthday so I would have something nice to wear when I go to Vegas. I was worried the shipment might not make it to me in time, so I contacted their customer service. Bethanie went above and beyond to make sure the shipment got sent out and helped me in upgrading my shipping to receive the package before my trip. I couldn't have asked for a better experience. Thank you Bethanie!
Thank you to Sophie and Shania for the quick response and getting my issue sorted out as quickly as possible
The best customer service. Thanks to Moya for quickly responding and helping me with my issue! I will continue to shop at Oh Polly online.
She helped me get a new dress when mine broke on the first time wearing it and her replies were prompt and extremely polite and helpful. She does oh polly proud x
Oh Polly's Customer Service is one of the many reasons why they are a great brand. Their clothes are not only high quality, their CS is also the best. They always make sure they help you fix any issues you are experiencing and they never let their customers down. I would like to take this opportunity to thank the people who helped me -- Bethanie, Luce and K. Thank you so much!
We wrote to Oh Polly Customer Services regarding an order that was not as advertised on the website.
After speaking to the customer service team (Ellie & Alexandra) I have to say I am completely satisfied and would like to give my thanks to them both for sorting the issue out so quickly and effectively. There were no issues and they couldn't do enough for us! Thank you both so much!
Lucy got straight back too me with really helpful kind feedback. I was able to receive my tracking number and track my parcel within the hour of her reply!
Thank you so much to Lucy for great customer service! Fast tracking my return at such a busy time of year! Amazing!
Bethanie& Leigh we're absolutely amazing they fix the issue in no time and apologies for any inconvenience. Great girls who deserve a bonus
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members