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Oh Polly

ohpolly.com
evening & party, casual, swimwear womenAge 13-18, 19-25, 26-45
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From the business

Shop for the latest trends in women's fashion online at Oh Polly. Buy dresses, skirts, top and more...


Clothing item from Oh PollyFashion apparel by Oh PollyMerchandise from Oh Polly clothing lineOh Polly fashion product

Business Highlights

General

Year Founded: 2015
Target Gender: women
Target Age Group: 13-18, 19-25, 26-45

Shipping

Shipping Cost: $8
Free Shipping: sometimes
Free Shipping Detail: for orders over $160

Returns

Return Policy: not free
Return Instructions: products must be in original condition and with tags attached
Return Cost: $9.99 return fee

Sustainability

Recycling Program: no

Product

Style: evening & party, casual, swimwear
Body Fit: regular
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: chat, whatsapp

Payment Options

Payment Methods: card payments, PayPal, Apple Pay, Google Pay, financing
Buy Now Pay Later: Klarna, Afterpay, Sezzle, Clearpay

How would you rate Oh Polly?
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Oh Polly Reviews Summary

The company has garnered significant criticism for its customer service and product quality, with many customers expressing frustration over poor communication, delayed shipments, and complicated return processes. Issues such as receiving defective items and inadequate support have led to a pervasive sentiment of dissatisfaction. However, a few customers noted positive experiences with prompt responses from individual representatives, suggesting that while there are pockets of effective service, systemic issues remain. Overall, the feedback indicates a troubling pattern of reliability and accountability, urging potential customers to consider alternatives before making a purchase.

This summary is generated by AI, based on text from customer reviews

service
287
value
254
shipping
256
returns
218
quality
236

We monitor reviews for authenticity

GB
1 review
2 helpful votes
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Lizzy
February 8, 2021

Oh Polly - quick shipping, clothes to DIE for just wish it was more to my budget haha but that's what the sale section is useful for I guess. Their customer service team is so friendly and helpful. Thank you to Lizzy in customer support/service for explaining things I didn't understand. Returns is also easy and I got a full refund back & ordered a smaller size than what I initially ordered the 1st time.

Date of experience: February 8, 2021
GB
1 review
0 helpful votes
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10/10 customer services
February 8, 2021

My dress had a malfunction and I emailed them. They solved the problem straight away and were so lovely in doing so. Big respect for this brand!

Date of experience: February 8, 2021
Spain
1 review
0 helpful votes
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Very good service
February 8, 2021

Great fast service! Leigh was really helpful and super fast in replying to my questions.
Thank you guys! I love my clothes

Date of experience: February 7, 2021
GB
1 review
0 helpful votes
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Great customer service
February 8, 2021

Alexandra was very helpful in helping me amend my address. Very prompt response! Oh polly delivers exactly what you expect.

Date of experience: February 7, 2021
Louisiana
1 review
0 helpful votes
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Amazing Customer Service
February 7, 2021

The women that helped me Aimme was such an angel, I had multiple issues all of which she was able to help me with! Can't thank her enough for her help :)

Date of experience: February 6, 2021
South Africa
1 review
0 helpful votes
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Great customer service.
February 5, 2021

Received wonderful customer service from Leigh who made sure to deal with my complaint quickly and efficiently. She didn't hesitate to refund me due to my package being stuck in major customs delays.

Date of experience: February 3, 2021
Mississippi
1 review
0 helpful votes
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They Changed my dress size quickly when I realized I got the wrong size. I believe the woman's name is Gina So Yea Great Customer Serivce!

Date of experience: February 3, 2021
GB
1 review
0 helpful votes
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Best customer service I've experienced so far.
February 4, 2021

My mother bought me an item off Oh Polly's site as one of my Christmas presents, and I was so over the moon with the fit and quality of the item I had to send an e-mail to them just to say how thrilled I was with it. I have trouble finding bodycon fits that actually look good on me, due to both my awkward body proportions and my self-confidence, but every item I have tried on from Oh Polly so far has looked amazing and I've felt so confident in it.

I talked to both Kate and Sophie who were amazing and so friendly, literally never experienced such nice and genuinely caring customer service before. Truly believe that if I ever had any problems with purchases in the future, which I haven't as of yet, it would be sorted immediately and a lot of care would be taken in the process.

Will definitely be shopping here again and would recommend Oh Polly to anybody. Very happy and satisfied customer!

Date of experience: February 3, 2021
Australia
1 review
0 helpful votes
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Great customer care!
February 4, 2021

I accidentally received the wrong dress and I emailed oh polly's customer care team. The two people who helped me, Tyra and Lauren, replied extremely fast and were so kind throughout the whole process. The questions were easy to answer and they were able to ship out the correct dress immediately. I will definitely be buying from them again!

Date of experience: February 3, 2021
GB
1 review
0 helpful votes
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Oh Polly Dress
February 4, 2021

The quality of the dresses are amazing! And the customer service is really good! I had an email back from someone called Bethanie she was so polite! Some of the sizes are a bit inaccurate as the model is bigger than me but wears a 6 and it didn't fit me! Apart from that, really please with my order... waiting for an exchange! :)) )

Date of experience: February 3, 2021
Ireland
1 review
0 helpful votes
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Great customer service
February 3, 2021

I contacted ohpolly help on Instagram about a query to do with customs and Annie got back to me so quick and helped me. This is one of the reasons I love ohpolly unlike many other company's ohpolly cares about their customers and always help xx

Date of experience: February 3, 2021
Ireland
1 review
0 helpful votes
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Fantastic help!
February 3, 2021

I received great attentive help and guidance from Annie! She thoroughly tried to help me and was very upbeat and fast with her responses.

Date of experience: February 3, 2021
GB
1 review
0 helpful votes
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Couldn't fault a thing
February 3, 2021

Quick delivery that came within 2 days. Amazing quality, amazing packaging. And Gina who helped me when my student discount wasn't working was lovely and kind and couldn't have done anything more to help me out!

Date of experience: February 2, 2021
Kansas
1 review
0 helpful votes
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The best site for clothing
February 2, 2021

I can not explain how beautiful oh Polly is, full of beautiful pieces! I wish there was a site/store in the US though. Lou was able to help me with my size to ensure that I order the right size, customer service from oh Polly is over the top! Thank you.

Date of experience: February 1, 2021
Wisconsin
1 review
0 helpful votes
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Great customer service
February 1, 2021

Got help right away on the Oh Polly customer service Instagram app. Very efficient and quick to take care of customers!

Date of experience: January 31, 2021
New York
1 review
1 helpful vote
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Customer service
February 1, 2021

I placed my first ohpolly order and bought white bo+tee leggings and they came to me with a stain. I got in touch with customer service via Instagram dms and they took SUCH GREAT CARE OF ME. Luce was so helpful and theyre sending me a brand new pair for no charge. Luce was so sweet and the entire process took about 5 minutes! So easy, so flawless. I will ordering a lot more from ohpolly! Absolutely love everything about the company!

Date of experience: January 31, 2021
GB
1 review
0 helpful votes
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Great customer service
February 1, 2021

I had contact with several members of staff when trying to find an item. They were attentive and thoughtful. Although they weren't able to find anything to match my specific requests, I wouldn"t hesitate to recommend the company. I will definitely check the website again when looking for other items.

Date of experience: January 30, 2021
Nebraska
1 review
0 helpful votes
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Great customer service
February 1, 2021

I had an address error and emailed to change it and they were so quick to respond and fix my mistake! Leigh helped me and she was amazing. Thank you

Date of experience: January 30, 2021
Arizona
1 review
0 helpful votes
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I reached out because my apt number wasn't on my deliver information. Oh Polly's team got right back and helped me with my shipping. This is the fastest response I've seen from any company! 5 stars!

Date of experience: January 30, 2021
GB
1 review
0 helpful votes
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Possibly the best customer service I've received in a long time! Very efficient staff! Ellie and Emily C went above and beyond in every way! I've now received my order and absolutely love it! Aimee and Stephanie have also been lovely. Thank you again!

Date of experience: January 30, 2021