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business logo of Oh Polly

Oh Polly

ohpolly.com
evening & party, casual, swimwear womenAge 13-18, 19-25, 26-45
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From the business

Shop for the latest trends in women's fashion online at Oh Polly. Buy dresses, skirts, top and more...


Clothing item from Oh PollyFashion apparel by Oh PollyMerchandise from Oh Polly clothing lineOh Polly fashion product

Business Highlights

General

Year Founded: 2015
Target Gender: women
Target Age Group: 13-18, 19-25, 26-45

Shipping

Shipping Cost: $8
Free Shipping: sometimes
Free Shipping Detail: for orders over $160

Returns

Return Policy: not free
Return Instructions: products must be in original condition and with tags attached
Return Cost: $9.99 return fee

Sustainability

Recycling Program: no

Product

Style: evening & party, casual, swimwear
Body Fit: regular
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: chat, whatsapp

Payment Options

Payment Methods: card payments, PayPal, Apple Pay, Google Pay, financing
Buy Now Pay Later: Klarna, Afterpay, Sezzle, Clearpay

How would you rate Oh Polly?
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Oh Polly Reviews Summary

The company has garnered significant criticism for its customer service and product quality, with many customers expressing frustration over poor communication, delayed shipments, and complicated return processes. Issues such as receiving defective items and inadequate support have led to a pervasive sentiment of dissatisfaction. However, a few customers noted positive experiences with prompt responses from individual representatives, suggesting that while there are pockets of effective service, systemic issues remain. Overall, the feedback indicates a troubling pattern of reliability and accountability, urging potential customers to consider alternatives before making a purchase.

This summary is generated by AI, based on text from customer reviews

service
287
value
254
shipping
256
returns
218
quality
236

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Amazing service!
March 22, 2021

The service was very quick and my problem was sorted very quickly! Shania was lovely and helped me so much!

Date of experience: March 21, 2021
New York
1 review
0 helpful votes
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I was having trouble with tracking my package and was unsure if it was even coming at all. A big thanks to Hetty and Leigh for keeping me updated with my package and sending me my package tracking number. Amazing people. Obsessed with this dress

Date of experience: March 21, 2021
GB
1 review
0 helpful votes
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Customer service
March 21, 2021

Needed to upgrade my delivery due to a change in circumstances and Bethanie was really helpful and understanding.

Date of experience: March 21, 2021
Serbia
1 review
0 helpful votes
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I buy often from Oh polly, and their customer service is always very helpful and kind. Today, I made a mistake with my new order, which is supposed to be shipped to Montenegro. Shortly after, I sent them an email and Bethanie solved the problem

Date of experience: March 21, 2021
Bulgaria
1 review
0 helpful votes
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You are amazing!
March 21, 2021

April was so nice to answer my questions. Your clothes are more than beautiful! Thank you, April, for your kind attitide!

Date of experience: March 21, 2021
GB
1 review
0 helpful votes
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Helpful
March 21, 2021

Thank you so much to Megan who helped with my questions on the new collection. Customer service from oh polly is always great and they get back to me so quickly too! Thank you xxxxx

Date of experience: March 21, 2021
Virginia
1 review
0 helpful votes
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Aimee handled my return quickly and efficiently! My emails were responded to quickly as well. I will definitely buy from them again.

Date of experience: March 20, 2021
GB
1 review
0 helpful votes
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Customer service
March 20, 2021

Customer service is fast and amazing. Amie and April where really helpful. The clothes are also amazing quality and beautiful.

Date of experience: March 19, 2021
GB
1 review
0 helpful votes
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Had an issue with my order and Emily got back to me straight away was so helpful and sorted it out quickly for me.

Date of experience: March 19, 2021
Mexico
1 review
0 helpful votes
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Annie
March 19, 2021

Question about a super cute annie dress they answer very quickly and are very helpful i love it her work Annie helped me

Date of experience: March 18, 2021
RU
1 review
0 helpful votes
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Thank you very much to your employee Annie, she helped me a lot and always answered my questions about the order quickly and clearly enough.

Date of experience: March 18, 2021
Texas
1 review
0 helpful votes
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Customer Service
March 19, 2021

I regularly order from Oh Polly. I was surprised to experience the problem I did with my most recent order. I contacted Oh Polly's Customer Service. Annie and Lauren responded and solved my problem within 24 hours. They were attentive, kind, and reliable. I will continue to order regularly from Oh Polly.

Date of experience: March 18, 2021
GB
1 review
0 helpful votes
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Order being late
March 19, 2021

Emily S and Aimee have been ever so helpful to me for trying to get my package reordered and I can't thank them enough for they're help and quick replies with good customer service and I'll be even happier when the package eventually comes after 2 weeks.

Date of experience: March 18, 2021
GB
1 review
0 helpful votes
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Amazing Service
March 19, 2021

Absolutely love this company! The clothes are unreal and the staff are so nice and helpful! I Spoke to Molly and she helped me with my order and ensured that it was all ok.

Date of experience: March 18, 2021
Portugal
1 review
0 helpful votes
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Amazing
March 18, 2021

I am super impressed with their costumer service! Thank you to Alix and all the girls that are always ready and happy to help

Date of experience: March 18, 2021
GB
1 review
0 helpful votes
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Ohpolly help
March 18, 2021

Lauren and Annie were more than helpful to me on my query. They sorted it out straight away they were so polite

Date of experience: March 18, 2021
Bangladesh
1 review
0 helpful votes
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Customer care
March 18, 2021

I had some problem on my delivery, the customer care was really helpful.
Aimee Moughton, Lucy and Alexandra and some other, helped me out.

Date of experience: March 18, 2021
Australia
1 review
0 helpful votes
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Had a problem with my dress and they team (especially Alex) were ridiculous helpful. Generally the best customer service i have ever received especially from a well known brand

Date of experience: March 17, 2021
GB
1 review
0 helpful votes
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Returns help
March 17, 2021

Customer service is great, Annie and Lauren were able to help me with returns when losing the paperwork.

Date of experience: March 17, 2021
District of Columbia
1 review
0 helpful votes
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After I returned my order I had problems to get my money back, so I texted Ohpolly customer service on Instagram and Lauren and Jess helped me so quickly and were also really patient after I couldn't text back so fast at the beginning. Thank you for your help!

Date of experience: March 16, 2021