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Shop for the latest trends in women's fashion online at Oh Polly. Buy dresses, skirts, top and more...
















The company has garnered significant criticism for its customer service and product quality, with many customers expressing frustration over poor communication, delayed shipments, and complicated return processes. Issues such as receiving defective items and inadequate support have led to a pervasive sentiment of dissatisfaction. However, a few customers noted positive experiences with prompt responses from individual representatives, suggesting that while there are pockets of effective service, systemic issues remain. Overall, the feedback indicates a troubling pattern of reliability and accountability, urging potential customers to consider alternatives before making a purchase.
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The service was very quick and my problem was sorted very quickly! Shania was lovely and helped me so much!
I was having trouble with tracking my package and was unsure if it was even coming at all. A big thanks to Hetty and Leigh for keeping me updated with my package and sending me my package tracking number. Amazing people. Obsessed with this dress
Needed to upgrade my delivery due to a change in circumstances and Bethanie was really helpful and understanding.
I buy often from Oh polly, and their customer service is always very helpful and kind. Today, I made a mistake with my new order, which is supposed to be shipped to Montenegro. Shortly after, I sent them an email and Bethanie solved the problem
April was so nice to answer my questions. Your clothes are more than beautiful! Thank you, April, for your kind attitide!
Thank you so much to Megan who helped with my questions on the new collection. Customer service from oh polly is always great and they get back to me so quickly too! Thank you xxxxx
Aimee handled my return quickly and efficiently! My emails were responded to quickly as well. I will definitely buy from them again.
Customer service is fast and amazing. Amie and April where really helpful. The clothes are also amazing quality and beautiful.
Had an issue with my order and Emily got back to me straight away was so helpful and sorted it out quickly for me.
Thank you very much to your employee Annie, she helped me a lot and always answered my questions about the order quickly and clearly enough.
I regularly order from Oh Polly. I was surprised to experience the problem I did with my most recent order. I contacted Oh Polly's Customer Service. Annie and Lauren responded and solved my problem within 24 hours. They were attentive, kind, and reliable. I will continue to order regularly from Oh Polly.
Emily S and Aimee have been ever so helpful to me for trying to get my package reordered and I can't thank them enough for they're help and quick replies with good customer service and I'll be even happier when the package eventually comes after 2 weeks.
Absolutely love this company! The clothes are unreal and the staff are so nice and helpful! I Spoke to Molly and she helped me with my order and ensured that it was all ok.
Lauren and Annie were more than helpful to me on my query. They sorted it out straight away they were so polite
I had some problem on my delivery, the customer care was really helpful.
Aimee Moughton, Lucy and Alexandra and some other, helped me out.
Had a problem with my dress and they team (especially Alex) were ridiculous helpful. Generally the best customer service i have ever received especially from a well known brand
Customer service is great, Annie and Lauren were able to help me with returns when losing the paperwork.
After I returned my order I had problems to get my money back, so I texted Ohpolly customer service on Instagram and Lauren and Jess helped me so quickly and were also really patient after I couldn't text back so fast at the beginning. Thank you for your help!

