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NZSale Reviews Summary
NZSale has a rating of 2.9 stars from 673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NZSale most frequently mention customer service, store credit and commerce commission. NZSale ranks 1st among Flash Sales sites.
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Ordered quite a bit of stuff, used $20 store credit and $23 cash. One of my orders (six bottles of tan) were marked as packed and ready for dispatch. And then I mysteriously get an email from them saying that my tan was "damaged during dispatch" they are plastic bottles of tan, it would be near impossible to damage these without it being intentional. They then refunded me in store credit which I did not, which had an expiry date of just ONE WEEK on it which noone informed me of, so it expired and I literally have no compensation. Company continues to make excuses, now other items from my order are missing, they were supposedly dispatched on the 17th yet no tracking information is showing for them, so I assume they have been "lost" and have had no answers from nzsale. I have been chasing them around for answers for over a week now with no genuine response, noone seems to care or want to find out where my order is or refund me in CASH. Someone from nzsale needs to right this ASAP. Order number *******.
Some of what I have ordered has arrived, but what I bought for my young son for Christmas has not. According to your website it sat in your warehouse since the end of November and wasn't sent until I questioned it last week. Very disappointed. Not sure I will use nz sale again.
The experience of NZSale.nz varies... some months the sales are innovative and interesting, other months they are repetitive and 'much of the same'. The trick is clearly to keep looking! Mostly shipping is spot on and arrives when it's stated it will.
Good afternoon, Michelle. We appreciate the time you took out of your day to share your thoughts with us. I would be happy to pass on your feedback regarding sale verity, as I am sure our teams would be happy to look into this. Thanks again!
Love how I can return the product for free in store, then I can look around for more goodies to buy!
Staff are always very friendly.
Would recommend.
Pleasant, easy to view goods.
However, delivery by local courier seems slow. Have better experience with other courier providers
In general good experiences, however I don't like the terms of returning goods, there should be a flat rate for returns that can be taken from the price of goods on return as with other companies.
Hi there Helena. We appreciate the time you spent providing a full review, with the breakdown of each service. I will be sure to pass your comments onto the returns team, in an effort to ensure that we can make improvements moving forward. Cheers.
It's very pleasant visiting and shopping on the site.
Fast delivery always gets here before estimated dates
I find it amasong that there is so much price difference on things that we get in New Zealand and what you guys sell online. It's easy to access, saves a lot of movie and time as we can buy most of the things online. Only best site for shopping in New Zealand.
Transactions go through but takes a very long time for purchases to arrive, one never arrived and had no notification that it would not ever arrive as coming from countries that can not send products to N Z but credit to NZ sale they credited my account with no communication so had to work out for myself what the credit was for!
Good afternoon, Katrina. Thank you for taking the time to highlight this situation to us. I would love to look into this further, and see if I can see where the communication breakdown you are reporting occurred. As such, I was hoping you could pass your order number on to us here, so we could begin reviewing this turn of events.
I am looking forward to hearing from you soon!
I love shopping on nzsale im sure iv made more than 20 orders in the last few months I just cant help but buy when I see the discounts on here :) best place to start a shopping addiction haha
Very easy! It was quicker than I expected to receive my goodies, as some were for others for christmas & arrived in time for it! Thanks!
I love the turnover of new product and the constant new sales. The range from fashion to home/living/sports/beauty is incredible- I have no need to shop anywhere else! Since signing up to NZSALE every single thing I've brought this year has been from NZSALE I am totally NZSALE addicted!
Love the good prices and quality of the items I have purchased online and will continue purchasing in the future.
I have made several purchases recently... a lot for gifts. I have been happy with most of my purchases and the delivery service has been great!
I absolutely LOVE NZSALE! Its such an amazing site. Since i discovered it ive made many purchases and visit the site daily.ive always been happy with my purchases. I really love the beauty deals where you buy in bulk and save HEAPS of money on brands i used to buy at the supermarket or chemist. Now i just stockup with nzsale and dont have to worry about buying more for a couple months elsewhere! It's awesome. I recently bought top brands like loreal, scholl, schwaroph and garnIer! LOVE LOVE LOVE NZSALE. Please keep up the great deals!
I would say I've had an average experience with NZSALE. First of all, I've only purchased from the site once. I had an issue straight away where I wasn't receiving the free shipping, that I had been offered per email. I messaged the team and the asked me to email a specific email address which I did, and then I never got a response. Had to message again to ask them what was happening and they asked me to repeat the process. I eventually got the free shipping but was a long and annoying process. Secondly I made my purchase and about 1-2 weeks later they told me that they didnt have 2 of the items in stock (Which were supposed to be Christmas presents) so I missed out on those. When I recieved my products (2 Large body washes) they had leaked all throughout the packaging and onto the products and there was a significant bit of my body wash missing (Because it has leaked out). Didn't think it was worth the hassle to contact because of the bad communication previously. So haven't had the best experience with them. Probably won't buy from them again
Hi there, Samantha. I am sorry to hear about these issues you have had with us, and I would also like to thank you for taking the time to post this review.
As you have details a few issues, I would really appreciate it if you could Provide us with your order number here, or give us a call on 04 974 7258, Weekdays, so that we could look into this turn of events more closely, and attempt to provide a resolution to the pending issues, such as the body wash, and ensure that your feedback is directed appropriately. I am looking forward to hear from you!
Shopping on nzsale was easy but delivery of items was very slow, possibly because it was mid November. Happy with products once they arrived. I get several emails a day which is far too much
I've used a lot of online sites and on the whole they have been pretty good but NZ Sale is my absolute favourite. I have never had a problem and if I have anything that remotely resembles an issue it has been handled and to my satisfaction. I'm a lifer.
From the business
Nzsale is the leading online shopping club in New Zealand and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Nzsale members can access these sales and enjoy savings of up to 80%
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Good afternoon, Jessica. Thank you for taking the time to write your review, and sharing your experience. I see that you have also reached out to us via Facebook, and trust pilot, however, in the case that this is the first reply from me that you see; I will provide you with an update.
In regards to your credit, this was due to it being refunded to your card, as per your request; unfortunately there is a 3 - 5 day wait for these funds to be refunded, so this would explain why the credit showed as "expired", but the funds have not been returned yet.
In terms of the other parcel, it appears that the tracking is not active as of yet, however, this is not necessarily a cause for concern, as the parcel will still continue to travel without an active tracking number. Our team is looking into rectifying this issue, and once we have an update for you, we will be sure to reach out. Once again I would like to apologize for the inconvenience you have experienced. Cheers, Jack.