NZSaleReviews 673

NZ sale - online shopping at its worst. Terrible. Amazing that they still have customers when there are so many other online retailers that are superior. Quality of brands has gone downhill, google the brand before buying - many are not what they seem e.eg. "Poon from Switzerland" - not Swiss. "sale" and percentages off retail price is not actual, you often end up with very low quality goods - my experience was with bedding. When your order is 'cancelled' without explanation - you receive no notification that this has occurred. The wait time for goods is horrendous. Size charts are not always accurate. You do not get money back with returns. You must pay postage for returns. Once my store vouchers has been used, I'll be happy to see the end of NZSALE.

I have been using NZsale for 5 years now and my experience has not been that bad. I have bought some very nice stuff from them that gets very good remark and I have also bought some $#*!ty stuff from them which I did return and got refunded.

Yes, delivery takes long sometimes to receive orders but hey, I am not in a hurry and they eventually arrive anyway. Their prices seem to be reasonable too compare to other sites. Overall, I am satisfied with NZsale

I have never had to leave a negative review from any online stores even ones that have had the odd issue! Untill now... I've shopped with NZ sale for years and always had a positive experience but things have changed recently. Customer service is terrible if you get a reply within a week your lucky, if you get sucked into a falsely advertised deal and pull them up on it prepare to be ignored or just fobbed off even when you've sent through proof of the mistakes and then see that they've withdrawn those sales without making your purchase right. I'm still waiting on the outcome and refund of Palmers body care products that were advertised as 12 pack but once invoiced show six pack. Other products advertised 6 pack but show 3 pack on the invoice. They say there's no issue but I've screenshot the original photos which they withdrew. It seems petty to do this but when you imagine how many people bought it you can see where they make a good profit! To be fobbed off is quite infuriating. Another order made at tge same time was for three winter knits, they've arrived and are nothing like what's advertised in the photos, cheaply made, thin and quite clearly something you'd get for $5 on aliexpress. Really disappointed at all of this I use to tell all my friends the good quality and awesome deals I got on here. Not any more. Step up NZ sale.

If you're hoping for a hassle free and on time purchase then this site might not be for you. A few years back the site was ok but more recently (as in the last year+) the standard of service has become pathetic (in my opinion). Customer service in the sense of the word is woeful. Think, frequently and significantly delayed deliveries, inflated retail prices, enquiry replies that are generic cut and pastes, and which tend not to address specifics of the issue, or worse no reply at all (found that worryingly common). My shopping experience at NZSale is well and truly over, it's just not worth the hassle. If you enjoy creating frustration for yourself then go for it. Personally the incredibly poor service and overly optimistic delivery times, lack of consistent tracking data... were more than enough for me. NZSale - your poor service hasn't just lost you a customer it's also gained you a person who (as you can see) is happy to share with others their negative experiences. You need to respect your customers better than you do!

Bought something on 24th of March which was estimated to be delivered by 16th of March. No one ever contacted me even when the product didn't even get dispatched up to 16th of April. I can see on 8th May the product has arrived and after waiting for long I was expecting to finally receive my product. Then to add y surprise the company refunded my money on 19th of May. I can see that the product is still available to buy on the website. I think the company is accumulating money from the users and then after collecting some interest for 2 months, just returning them their money.
Looks like the company is deceiving people by providing wrong estimated dates.
Also have a look at the image attached. This is Ferrari Credit Card Holder which was delivered on 30th of April and after using it for 3 days, the photo explains the condition of it.

Worst online shopping experience I have ever had. Order never turned up, have been waiting 5 months now. Several messages sent, only 2 replies, and then my order and another i was waiting on got cancelled. No explanation and NO REFUNDS. And wow, now they've just gone ahead and deleted all my messages (which they never responded to). PLEASE DONT BUY OFF THIS SITE, THEY ARE UNTRUSTWORTHY, WILL TAKE YOUR MONEY, NOT SUPPLY GOODS, NOT SUPPLY REFUNDS, AND JUST IGNORE ANY MESSAGES YOU SEND.

I order a G-Shock Watch from NZ Sale on 23/03/2019 the estimate delivery date of which was between 16/04/2019 to 21/04/2019. I patiently waited for the item to arrive, however it did not arrive till that date I contacted to know how long will it take form the estimated date, was informed to wait as it can take 5 to 7 working days after the estimated date... I again waited patiently... RECEIVED THE WATCH TODAY, HOWEVER ITS COMPLETELY DIFFERENT FROM THE WATCH I ORDERED THE DIAL OF THE WATCH IS NOTHING LIKE ITS SHOWN IN THE SITE... IT IS COMPLETE FALSE ADVERTISING... I WOULD LOVE TO POST THE PICTURE OF BOTH THE ITEMS (WHAT WAS ORDERED AND WHAT I RECEIVED)

I order clothes from NZ Sale - its been way over the advertised delivery date (their tracking order system states "stock arrived" for several weeks - but no movement, no contact - just states the have the goods... and thats that! The customer service is non existent! And don't even bother trying to get a refund, just count your losses and let everyone know what these guys are about (warn them - unless they are your enemy, then recommend and enjoy their misery!) - I also had a colleague take the "ourpay" laybuy option - DO NOT DO THIS you be making payments for something that ain't coming. Go with Amazon (or similar trusted sites) as these sites are active in ensuring clients are happy, you may pay more - but you will know where your item is and they are there for you if something goes wrong (it never does with Amazon) STAY AWAY

If I could give zero stars I would. I purchased almost $400 worth of clothing. After more than two weeks I contacted them to ask why my order wasn't even at the stock arrived' stage. Their reply didn't come for three days and was automated. This has been the communication process with this company for the past week. I message, three days later I receive an automated unhelpful response, and then it repeats. Please don't waste your time, money, or energy here people. I regretfully didn't read the reviews before downloading. It appears to be the case for many many people. It's the most frustrating online shopping experience I've had to date. I won't be using them again.

Extremely disappointed in NZ Sale, so many times this year I have had issues. Orders unable to be fulfilled, orders MAJOURLY delayed and then false advertising too. I bought the Huggies nappies which said it would ship in 48 hours. More than 2 weeks later they haven't even shipped yet, unable to tell me when they will ship and said I'll still have to wait an additional 7-10 days when they do finally ship. Why advertise it as being a 48 hour shipping time if you can't meet the demands? They are no help when you try to message them, they stick with the same replies and just brush over the problem saying just apologise and say everything is out of their control. Will not be shopping with them any more.

Absolutely abysmal customer service. Reps copy-paste responses that don't answer your question/address the issue. It's common for items to be significantly (weeks/months) delayed past the expected deliver with no proactive contact from NZ sale whatsoever. I shopped shopping with NZ sale for almost a year after several awful customer service experiences and recently started again... only to see they still haven't bothered to address the issue. I won't be shopping with them again.

Ordered 2 x Calvin Klein bralette and panty. Only received the tops and no bottoms thinking they might arrive later but didn't. I contacted the customer service ppl requesting they send the bottoms ASAP & their reply was - "Unfortunately we are not able to send you the bottoms as we don't keep stock of the item". Why would you advertise stock you don't have for sale!? Not impressed with their reply and only offered 50% refund for putting me out of pocket with their lies. Their customer replies were slow also, I will never be purchasing from their site again! BEWARE!