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NumberBarnReviews 83

3.5

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NumberBarn Reviews Summary

NumberBarn has a rating of 3.5 stars from 83 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NumberBarn most frequently mention customer service and cell phone. NumberBarn ranks 2nd among Call Forwarding sites.

service
36
value
36
shipping
7
quality
28

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Georgia
1 review
1 helpful vote
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Very satisfied
September 24, 2022

My daughter is out of the country for 8 months and we wanted to save her number. This service is exactly what we wanted. Prices are very fair, customer service is outstanding and they know everything about number porting. Very professional. Wish I had more occasion to need to use it. Love.

Date of experience: September 23, 2022
Brian M. — NumberBarn Rep
over a year old

Thank you for the fantastic review, Susan!

California
1 review
0 helpful votes
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Quick Support
September 22, 2022
Updated review

Had an issue with one of my numbers but NumberBarn Support helped me out immediately and found a solution. Thanks NumberBarn!

Date of experience: September 22, 2022
Brian M. — NumberBarn Rep
over a year old

Hey Daniel, thank you for the review! I'm so glad we were able to work together to resolve the issue.


HORRIBLE CUSTOMER SERVICE, PLEASE LOOK ELSEWHERE
September 19, 2022
Previous review

I have purchased multiple numbers from NumberBarn. And I have not had a bad experience with them until recently. I purchased a number that was pretty expensive ($95) so I had the expectation that the number would NOT be compromised. As soon as I purchased the number, I have been bombarded with spam texts and calls. I ported the number over to my carrier in hopes to use filters to stop the spam. NONE OF THIS WAS SUCCESSFUL. I am still being plagued by spam calls and texts that interrupt me all hours of the day and night.

The worst part of all this is that I cannot port the number back to NumberBarn or anywhere else for that matter. Porting a number out of my carrier will trigger an automatic cancellation of my plan. I have a family plan and so this will in effect cancel all my family's lines as well. I cannot have this happen so I am now stuck with this number that receives spam constantly. I have asked NumberBarn for a solution, a refund, even a store credit to help me while I find a solution in all this mess. The answer to me was basically you ported the number out already, you're SOL, sorry bye... Ok thanks guys... DO NOT USE THIS SERVICE PEOPLE. GO TO VOIP.MS OR ELSEWHERE... SAVE YOUR MONEY, TIME, AND MENTAL HEALTH!

Date of experience: September 19, 2022
Illinois
1 review
0 helpful votes
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Great service
June 27, 2022

Excellent Customer Service. Very responsive. 100 characters is a silly requirement. Excellent is simple and to the point.

Date of experience: June 27, 2022
Brian M. — NumberBarn Rep
over a year old

Hi John, we're all in favor of short and sweet. Thank you for your kind words. I'm so glad our team was able to provide you with excellent support.

California
1 review
0 helpful votes
Follow Ernestine G.
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Porting my number over from AT&T to NumberBarn was effortless. It only took a few days for the transfer to be completed. I immediately had access to Call Forwarding, SMS and Voicemail, using my same number. NumberBarn gave detailed instructions for setting up my account, and was quick to respond and offer support for my questions. I could kick myself for not making the move to NumberBarn sooner.

Date of experience: June 15, 2022
Brian M. — NumberBarn Rep
over a year old

Thank you for sharing your experience, Ernestine! We're so glad you had a great porting experience. Also, what great advice for other readers. It's definitely essential to keep a number active throughout the porting process.

Texas
1 review
0 helpful votes
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FABULOUS!
June 11, 2022

I've been a customer for 10yrs +. Quality of service, 3 lines into my cell phone & the cell phone #. Wow! Couldn't ask for more!

Date of experience: June 10, 2022
Brian M. — NumberBarn Rep
over a year old

Becky, it's so great to hear about your experience, and thank you for confirming what we've believed for years. Everyone should indeed be using NumberBarn!

Virginia
1 review
0 helpful votes
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When my father passed away, my elderly mother had to move. She was unable to keep the landline number they had shared for over 50 years. That number was used by all of her friends, doctors and billing. To lose that number at such a crucial juncture would have created a lot of headache and heartache. Fortunately, I found Number Barn and successfully saved the original landline number to forward all calls to her new landline. She has no idea how this works but she and I are very grateful for the save. There have been a few small issues but they have been quickly resolved by Tech Support. I highly recommend.

Date of experience: April 18, 2022
Brian M. — NumberBarn Rep
over a year old

Hi Leslie. Thank you for your recommendation. We're so glad that NumberBarn could help save Granny's landline number!

Mexico
1 review
0 helpful votes
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Great service
April 10, 2022

Fantastic service. I was able to keep my number when abroad and port it back out a year later. All my text messages were forwarded immediately, which made life very easy.

Date of experience: April 8, 2022
Brian M. — NumberBarn Rep
over a year old

First of all, we hope you had a fabulous trip. We're thrilled that NumberBarn could make your travel experience that much easier!

Illinois
1 review
0 helpful votes
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I'm smartphone free!
April 10, 2022

Prompt responses and frequently updated by customer service. This is a great value, super cheap but full of features like sending and receiving photos, texts and phone calls (set up the e911 service! Otherwise calling will give an error)

Date of experience: April 8, 2022
Brian M. — NumberBarn Rep
over a year old

Hi Brendon, We're so glad NumberBarn turned out to be the perfect solution for you. And great tip about being sure to set that e911 address!

New York
1 review
0 helpful votes
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I went to Number Barn to acquire a glamor number for my business. They were able to get the number I wanted and an alternate that could have been snagged by a competitor (extra $2.00/month). The phone number was available almost immediately for use and was capable of routing to my smart phone or my VRU.

I would have given 5 stars however the feature for adding the company name to the outbound dialer (CNAM) was not available as a feature on the site and had to be requested through customer service instead of as an option at the initial time of set up.

They are adding the CNAM to my phone line so all outbound calls display my company name on caller ID instead of the company phone number.

Customer Service reps are timely and were able to add this feature to my profile however indicated it takes up to a month to replicate across the data servers.

Date of experience: March 21, 2022
Brian M. — NumberBarn Rep
over a year old

Hi Michael, thank you for your review along with a bit of feedback about our service. First of all, I'm glad you were able to find a great new number for your business.

I do also confirm that you are correct that currently, our customer support team can configure the CNAM value for your number. At some point, we do plan to allow customers to update this on their own and you can trust that I'm checking on the status of that project.

Texas
4 reviews
10 helpful votes
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Trash
March 12, 2022

No customer support, sporadic service
We actually need to speak to our customers so a number that works "sometimes" is not a great option. Customer service is beyond terrible, no phone support and takes hours for an "auto response" ummmk

Date of experience: March 11, 2022
Brian M. — NumberBarn Rep
over a year old

We're so sorry to learn of your challenging experience getting your account up and running but glad we were able to finally connect and get everything working as expected. We're always here to help anytime you need it.

California
1 review
1 helpful vote
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Take weeks to reply, doesn't have a customer support number, still being charge the full year although I didn't use the service and requested refund because they took too long to reply to the cancellation request. Highly do NOT recommend using this service what so ever. Use Verizon One Talk.

Date of experience: February 20, 2022
Brian M. — NumberBarn Rep
over a year old

Hi Hector, We're sorry to hear about your subpar experience. It looks like there may have been some confusion around how licensing numbers works. A member of our team reached out to you a few days ago to discuss this further. We'd still love to hear more about your experience and come to a mutually beneficial resolution.

Colorado
1 review
1 helpful vote
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Feeling very frustrated!
January 31, 2022

I spent 2 hours on the phone with Xfinity Mobile today as they were trying to help me with my new number port out. They made several attempts and kept getting error that said, "The required field for the authorized name is missing…" It makes no sense given that my info matches exactly. Xfinity was kind enough to try to make a three-way phone call to get my port started, but numberbarn doesn't offer phone support. So, I sent an email and a support ticket from their site and no one has replied. I feel like I wasted $$ on a phone number that isn't even working! So frustrating!

I have since heard back from Matt & Jeremy and essentially I am being told, "Are you sure they have your name right?" Huh? Keep in mind, I have only a first/last name. One can't really screw up a name that's as simple as one as basic as a (for example) Susan Miller. There is no urgency to assist me.

It's been a couple days and I just received an email saying they "resolved," my issue. WTF?! My port has still not gone through! I'm still starting at a dead iPhone with no phone number!

I would like a phone number so we can resolve this issue quickly!

This is terrible!

Date of experience: January 31, 2022
Brian M. — NumberBarn Rep
over a year old

Hi Suzette, I'm very sorry that we were unable to get your number ported to Xfinity in a timely manner. Please know that we are taking this experience and evaluating how we can do better in the future. Take care!

California
28 reviews
3 helpful votes
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Fantastic solution
January 21, 2022

NumberBarn is a fantastic solution. Rather than paying [carrier] $50/mo to have an outgoing message after we closed our medical office, I chose NumberBarn. Can't say enough positive about NumberBarn!

Date of experience: January 20, 2022
Brian M. — NumberBarn Rep
over a year old

Hi Oscar, thank you for your kind words! We're tickled pink that you found NumberBarn to be the perfect, cost-effective solution for your business.

Oregon
1 review
3 helpful votes
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Stole our phone number
December 16, 2021

Numberbarn took our phone number of 20 years after our credit card expired. They did email us, but we missed the message and they took our phone number and sold it to someone else! They could have called! What a scam!

Date of experience: December 16, 2021
Brian M. — NumberBarn Rep
over a year old

Hi Donald, I’m very sorry to hear that this was your experience with NumberBarn. We do make several attempts to reach our customers before canceling an account for nonpayment and it looks like in this case, these were missed. I realize this doesn’t help in your case but we are most certainly evaluating any ways that we can improve our billing practices moving forward.

Michigan
1 review
0 helpful votes
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Highly recommended
December 8, 2021

I was looking for a number to give my daughter because with the Xfinity in order to receive the current promotion you had to transfer over a number. So i bought a number for $10 plus the $2 monthly porting fee it was activated and ready to port out in 3 hours. I went to Xfinity mobile picked out my daughter phone showed them the porting information and the number was literally transferred out in 1 day, even though i was told by the Sale rep with Xfinity and reading the faq on number barns that it can take up to 3 to 10 business days do to it being a landline number. But i am sooo please and my daughter will be receiving her first cellphone this christmas.

Date of experience: December 8, 2021
Brian M. — NumberBarn Rep
over a year old

Wow! It sounds like NumberBarn was the perfect solution for you. We sincerely hope your daughter LOVES her new phone and number. Wishing you all the best and thank you for sharing your experience!

Missouri
1 review
1 helpful vote
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I bought a number to port to ATT from number barn after opening a new line on ATT. Number barn support was fast and extremely helpful and resolved the issues that ATT kept causing as soon and as fast as they could. ATT support was probably the worst experience I've ever had and I've worked years in retail and cellular support. I'd 100% reccomend them to anyone looking for a custom number or any new number they want to port, just because wary of the fact that your phone provider is probably, for some reason, going to give you a difficult time porting because not only are their support staff not well trained unfortunately, they don't communicate with eachother through departments or from person to person outside of leaving notes on support tickets, which I assume they don't do in the first place. Number barn support gave me no issue and although some reviews state they had issues is seems like alot are blaming number barn for issues caused by their original carrier not numberbarn. At any rate if you do have an issue numberbarn in my case, and by reading reviews, seemed prompt to fix them.

Date of experience: November 14, 2021
Brian M. — NumberBarn Rep
over a year old

Hi! Thank you so much for your review. We won't lie. Porting numbers can be a huge challenge. And while the vast majority occur with no problems, a handful do give us fits and we do our best to work with each carrier to resolve the issue. We appreciate your patience, and I'm so glad we were able to get your fantastic new number ported. Take good care!

Illinois
1 review
0 helpful votes
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HIPAA Compliance
November 11, 2021

I purchased a phone number for my new business, activated it, tested it, was ready to go "live" with it, and realized it wasn't HIPAA compliant. Customer service was very helpful and responded to my concerns over a weekend. I was able to return the phone number and was fully refunded for my purchase. There was additional follow-up by other NumberGarage team members to ensure my problem was solved. Their customer service and attention to the matter was exceptional, especially since it was outside of normal business hours. Extremely satisfied with NumberGarage, all the way around.

Date of experience: November 10, 2021
Brian M. — NumberBarn Rep
over a year old

Hi Elizabeth, we're celebrating your review over here. Thanks for taking the time to give our customer support team a shout out!

Canada
1 review
2 helpful votes
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Exceptional customer service
November 4, 2021

I am using this place for all my phone number needs of my entire family.

Was able to buy vanity number at a reasonable price and port out to my Canadian service providers without any hassle.

If the information submitted are in order, they are releasing the numbers in lesser time.

Many of the providers here are not familiar with porting land lines. That makes the process bit hard occasionally.

Overall great place for custom numbers.

Joseph

Date of experience: November 4, 2021
Brian M. — NumberBarn Rep
over a year old

Hey Joseph, we're thrilled that you found the Canadian number you wanted at a great price! Thanks for the fantastic review.

Massachusetts
1 review
0 helpful votes
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Recommended
October 28, 2021

I was switching a few phones from different carriers to a single carrier and one number became unavailable. We got the phones for a special deal but that included bringing our own numbers. Customer service from the new carrier actually suggested trying to buy a new number instead of paying the penalty of full price for the phone. I found NumberBarn online and decided to give it a shot. New number was about $16 and the phone was up and running in about 48 hours. I wrote this review on another site too but I assure you I'm a real customer and this is a real review. They get my recommendation.

Date of experience: October 27, 2021
Brian M. — NumberBarn Rep
over a year old

Hi Justin, I'm so glad to hear that you got a great number at a great price. If you run into any issues at all, please don't hesitate to reach out to our support team. Thanks for a terrific recommendation!

Florida
1 review
1 helpful vote
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Port out
October 18, 2021

I purchased a number to port out through number barn on a whim. Honestly I was doubtful. As I expected I had some issues. Justin and Holly got the job done. They are accessible on weekends and relentless. I'm a happy customer with a sick phone number you can memorize driving 99mph plus, in a residential neighborhood,
During Christmas light session,
In the middle of a hurricane.
I live In Florida.
End of story.

Date of experience: October 16, 2021
Brian M. — NumberBarn Rep
over a year old

Hi Ian. We have to agree. You did get a sick phone number. Well done! Thank you so much for taking the time to share your experience.

From the business

Inexpensive phone number parking, call forwarding and millions of new toll free, local and vanity phone numbers


numberbarn.com
Poway, CA, United States