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NorthlineExpress

4.5

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NorthlineExpress Reviews Summary

The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
193
value
56
shipping
55
quality
55
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12,700 reviews

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Wisconsin
1 review
0 helpful votes
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Website user
May 19, 2025

Fast shipping, easy to track, well packed, came with helpful instruction sheet

Date of experience: May 9, 2025
Rhode Island
1 review
0 helpful votes
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Responsive and easy to use
May 18, 2025

I needed high-temp paint for kitchen applications and was unhappy with the limited options at my local hardware and paint stores. The selection here is amazing and provides options for almost any palette.

Date of experience: May 8, 2025
Pennsylvania
1 review
0 helpful votes
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On time delivery
May 17, 2025

On time delivery with exactly the vent adapter that I needed. Great catalog of items not easily found in other stores.

Date of experience: May 7, 2025
Georgia
1 review
0 helpful votes
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Don't have one
May 15, 2025

I was very happy with service. I will definitely be ordering from them again.

Date of experience: May 5, 2025
Virginia
1 review
0 helpful votes
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Wood stove base
May 7, 2025
Updated review

Not too heavy... very fast delivery.
No danger of tripping on edge.

Date of experience: April 27, 2025

Great..
April 23, 2025
Previous review

Great. Fast

Date of experience: April 13, 2025
Texas
1 review
0 helpful votes
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Looks great!
May 6, 2025
Updated review

Easy purchase, easy installation, looks great, very pleased!

Date of experience: April 25, 2025

Quick and easy
April 22, 2025
Previous review

Quick and easy

Date of experience: April 11, 2025
Washington
1 review
0 helpful votes
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Great Service
May 5, 2025

Product as expected, good price, delivered quickly and was well packaged for secure shipment

Date of experience: April 25, 2025
California
1 review
0 helpful votes
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Received Order Ontime
May 4, 2025

Order Arrived Ontime. Website was easy to use. Will continue to purchase products.

Date of experience: April 24, 2025
Tennessee
1 review
0 helpful votes
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Great fast and easy
May 4, 2025

Order came in very timely manner. Easy to order and the product is amazing. Stocked up for next winter😂

Date of experience: April 24, 2025
North Carolina
1 review
0 helpful votes
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Fast & Exact
May 3, 2025
Updated review

Really fast shipping! Exactly what I needed at a Good price.

Date of experience: April 23, 2025

Would not let me us pay pal
April 19, 2025
Previous review

Would not let me us pay pal

Date of experience: April 9, 2025
California
1 review
0 helpful votes
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Good job.
April 29, 2025

The part was in stock, shipped the next day and received quickly.

Date of experience: April 19, 2025
Rhode Island
1 review
0 helpful votes
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Quality
April 29, 2025

Excellent range of quality products with fast shipping. Would of like to have tracking numbers for shippments

Date of experience: April 19, 2025
Pennsylvania
1 review
0 helpful votes
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Great Wood Rack
April 29, 2025
Updated review

Easy deal. Great price. Fast shipping and no damages. Already put together 👍. Well made -- Of course American Made 🙂.

Date of experience: April 19, 2025

Was pretty smooth but it took a couple of times to...
April 15, 2025
Previous review

Was pretty smooth but it took a couple of times to complete the sale 🙄

Date of experience: April 4, 2025
Florida
1 review
0 helpful votes
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The wood burning stove
April 27, 2025

Just had one peace can in damaged. But everyone on the phone was great and very helpful. I would use them em again.

Date of experience: April 17, 2025
New York
1 review
0 helpful votes
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Best
April 25, 2025

In store and fast delivery is the perfect box shipping thanks

Date of experience: April 15, 2025
Nevada
1 review
0 helpful votes
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Metal table
April 24, 2025

Fast shipping. Product arrived undamaged. "Comparable price" and % discount were completely fabricated. Several other online vendors sell the same table for about the same price.

Date of experience: April 13, 2025
New Jersey
1 review
0 helpful votes
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Gas pipe
April 20, 2025

Pipe came several weeks later than origally quoted and held up the job. But pipe was good quality and worked...

Date of experience: April 10, 2025
California
1 review
0 helpful votes
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Service
April 20, 2025
Updated review

The price was great and it came very quickly. Great service.

Date of experience: April 10, 2025

Always a good experience
April 3, 2025
Previous review

Always a good experience.

Date of experience: March 24, 2025
Idaho
1 review
0 helpful votes
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It fit fine
April 20, 2025

It did not prevent the wind from blowing out the pilot light in my fireplace so I had to build an outer shield to keep it from blowing out my pilot light

Date of experience: April 10, 2025
Maryland
1 review
0 helpful votes
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Great service and product
April 19, 2025

Product received on time for project and excellent quality.

Date of experience: April 9, 2025

From the business

We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!


northlineexpress.com
Founded in 2001
New Stanton, Pennsylvania, United States
+8
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