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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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We have two flues in our chimney. The two copper caps look great on our stone chimney along with copper flashing. Installation was quick.
Good website with lots of information. I felt fully informed and comfortable shopping here.
I was very pleased to find everything I needed in one place. I was also pleasantly surprised with prices, shipping costs and shipping speed!
Everything was great. Might add some more pictures of the item I purchased so customers can see what it looks like actually used on a stove, but description and instructions were clear.
Everything was great. Might add some more pictures of the item I purchased actually used on a stove, but description and instructions seem clear.
All experiences have been great. We have used it a couple of times and everything good wise came out great.
I have received everything that I have gotten. So far so good. But there were holes in the box and slight damages to one of the legs. So, far so good.
Shopping was good. Products were plentiful. Pictures could be a little better as I thought I was buying something different than what I already had.
It was so very easy to order my needed item. The process of entering the order is quick. The shipping was super fast and I received the item exactly as described and pictured.
Order received works great customer service really helpful in listening to what I needed and showed it with part number
Ordered part and part arrived in a timely fashion. Will order from them again.
Site contained all the information needed to place the proper order. Was shipped and delivered quickly
Easy fast shipping good quality products with good pricing
I finally found the perfect grate after 24 years of searching! I have used many inferior grates, much smaller and of inferior quality before I discovered this grate. Thank you so much for offering and selling this product!
Good product. I'm happy with my purchase, it's exactly what I was looking for.
Great website and even though I had a customer service request, everything went smoothly and is appreciated.
Was due to arrive on Monday, but came early on Friday. Great shipping
Marcy was great to work with!
WE ordered the correct sized grate and it works well.
I wanted a rectangular grate. I did not want a taper on one side. Pictures were deceiving. I didn't understand the description until it arrived. It will work. Again, just not what I wanted.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members