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Northbound Gear

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Northbound Gear Reviews Summary

Northbound Gear has a rating of 3.5 stars from 1,670 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 5th among Outdoor Clothing sites.

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2,134 reviews

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Canada
1 review
0 helpful votes
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Great clothing!
May 24, 2023
Updated review

Awesome clothing by an great company! Have purchased several pairs of pants and now a UV hoodie. More than happy with everything we've purchased.

Date of experience: May 23, 2023

Great pants!
December 11, 2022
Previous review

Just bought my 3rd pair! Great quality. Fit and look great!

Date of experience: December 11, 2022
Canada
1 review
0 helpful votes
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Great
May 22, 2023

Very clear description of the item that I was shopping for, women's "Explorer" summer pants.

Date of experience: May 22, 2023
Canada
2 reviews
0 helpful votes
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Quick delivery.
May 21, 2023

I thought it would be a little more rugged, yet to try on my motorcycle, the fit and length is good.

Date of experience: May 21, 2023
Connecticut
1 review
0 helpful votes
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Good, eco-conscious gear
May 21, 2023

Too many tease offers during checkout, but the products are very good and socially/environmentally conscious. My 2nd order. All went well.

Date of experience: May 21, 2023
Ireland
1 review
0 helpful votes
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Very efficient
May 20, 2023

The experience was great but asking for a tip for the support staff was strange

While some of the packaging was very sustainable, the the free hat was covered in bubble wrap and tonnes of selotape. This could be improved.

Date of experience: May 20, 2023
Minnesota
1 review
0 helpful votes
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Northbound
May 19, 2023

Clothes are awesome! Ordering was easy. Very happy with everything.

Date of experience: May 19, 2023
GB
1 review
0 helpful votes
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Scotland calling
May 15, 2023

I used northbound gear on a remote Scottish ATV mountain trip with my cattle dog.it was top class and very ATV friendly..

Date of experience: May 15, 2023
Australia
1 review
0 helpful votes
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Water proof jeans
May 15, 2023

Bought one pair not knowing what I was going to get but once I got them and starting wearing them I was impressed enough to buy a second pair for me and some woman's ones for my wife. Big fan!

Date of experience: May 14, 2023
Canada
1 review
0 helpful votes
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Reading and comprehension skills
June 13, 2023

It took three back and forth email to your customer service because failure to comprehend a simple question… i was asking for ETA of my order and yet i got response that has nothing to do with my question. And to add something with experience i wasn't expecting my order to come from China. I think that piece of information should be clear to everyone of your customers

Northbound Gear attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2023
Ireland
1 review
0 helpful votes
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Hiking trousers
May 14, 2023

Bought three pairs of zip offs very impressed with the quality delivery was prompt and price was very reasonable

Date of experience: May 14, 2023
Australia
1 review
0 helpful votes
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Winter adventure pants
May 14, 2023

I am over the moon with these pants. So warm, so functionally, so comfortable.

Date of experience: May 14, 2023
Australia
1 review
0 helpful votes
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Second order
May 14, 2023

The possum merino Jersey in a M it is cosy warm and strong very happy

Date of experience: May 14, 2023
Canada
1 review
0 helpful votes
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Great product!
May 10, 2023

So sturdy and well made. And they look great too. Thanks!

Date of experience: May 10, 2023
Canada
1 review
0 helpful votes
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Quick & Accurate & Personable
May 10, 2023
Updated review

Online ordering was easy. I did get the product in time for my daughter to take with her tree planting in Northern Manitoba. Was personally communicated with about my expedited delivery request and sizing was accurate to the measurement chart.

Date of experience: May 10, 2023

Online ordering was easy
April 10, 2023
Previous review

Online ordering was easy. Hoping I do get the product in time for my daughter to take with her tree planting in Northern Manitoba.

Date of experience: April 10, 2023
Canada
1 review
0 helpful votes
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Excellent service
May 10, 2023

Returned product due to size miscalculation (on my part). Replacement came quickly. Love these outdoor pants!

Date of experience: May 10, 2023
Australia
1 review
0 helpful votes
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Great product
May 9, 2023

Quick and easy, excellent adventure trousers, nice and warm, perfect fit

Date of experience: May 9, 2023
Australia
1 review
0 helpful votes
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Fantastic Fleece Pants
May 9, 2023

Love these pants, have been wearing them camping and throughout our Victorian winter. High waisted and fleece lined, what more could a girl want. They actually fit well, delivery was quick & all in Aud. Great company to deal with and value for money.

Date of experience: May 8, 2023
Canada
1 review
0 helpful votes
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Excellente qualité de vêtement, très satisfait de l'imperméabilisation et des matériaux très résistant!

Date of experience: May 8, 2023
Canada
1 review
0 helpful votes
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Equipment is as expected
May 8, 2023

Great Site Sunny! The hat and pants are great. I will be using these when I go hiking very soon.

Date of experience: May 8, 2023
Canada
1 review
0 helpful votes
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Refunding
June 6, 2023

Getting the order was great and fast. The refund process is slow and unless you contact them, do you get an update.

Northbound Gear attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2023

From the business

Northbound Gear is a leader in water-resistant outdoor clothing, made tough with a strong commitment to the environment and the communities we work in.