Nordstrom RackReviews 575

Exactly what Amanda K. Said. I am a Nordstrom card holder and Nordstrom Rack cancelled my account with no notice due to my purchase to return ratio. I had to call them to find out after I wasn't able to log into my account today. I shopped with them exclusively for almost 10 years and spent tens of thousands of dollars. Like any consumer shopping online, I would purchase multiple items and sizes and return what didn't work to my local Nordstrom Rack. So fine, change your return policy and let customers know they need to keep a certain percentage of their order so they can be more selective of their purchases. But to make this rule and then blacklist everyone who violated said rule before it was even effective?!? Absurd. Nordstrom has lost a loyal customer and credit card holder.

Worst experience ever. I made a purchase online for some boots. They were paid for and in transit with UPS. Then bam no package Nordstrom decided to intercept the package and have it returned back to them. I was told it wash a human error in pricing. Well ok that was not my error. I was purchasing these boots as a Birthday gift for myself. Thanks now I have to run around looking for a replacement... this is not how you conduct business and expect to keep customers

Customer representative Samantha is very unprofessional. I wanted to change the shipping address before it was shipped. She told me she was not able to change for me. Then I said I am going to cancel the order and replace the order, she said she is not able to help me either. She is very rude. Then I opened a new chat and chatted with Kayla B, She is super nice and updated my shipping address immediately. Samantha was trying to tell me that it's not her but the system's problem. Apparently, it's not the system but her because Kayla helped me with the same system in a second. If it's not Kayla, I will probably never come back to Nordstrom Rack forever because of Samantha's unprofessionalism and rudeness.

I was so excited to find a discount store for Nordstrom. And when I saw the cheap prices, I wanted to buy everything. I ordered 8 dresses and had to send ALL back! The polyester fabric was the scratchy type! I had in fact overpaid and could have gotten better fabric in the flea market. Yes, the more expensive items on the site may have come from their Nordstrom store--I don't know. But the items on the cheaper end definitely did not!

Your account will be closed if you make too many returns. So I guess they want you to keep the items that you do not like or that don't fit. HELLO you are an online store so things do not fit or are not what you thought once you receive them in the mail. Just dumb and lack of common sense in the corporate office. Who are they to tell you that you made to many returns? So don't you (PPL IN THE CORPORATE OFFICE) buy a thing and return it, just keep the item and waste your money.

I see all the other bad reviews, obviously the lack of customer service is not satisfactory.

I ordered 2 Vneck sweaters one in black and one in Navy. They emailed me saying it would be split into two orders. They both arrived at the same time and one was a black shirt by the same brand NOT a Vneck, and the other box is a 420 dollar woman's designer coat. I am more disappointed that someone is going to miss out on such an expensive coat and get potentially a Vneck instead. Sad that it's a lottery of items to recieve. It's not very hard to also your employees to do their job right or replace them.

BAD experience. I ordered and paid for a Kate Spade purse, which (supposedly) arrived three days later. I had been wanting this purse for a long, long time and was really looking forward to receiving it. Upon opening the box, I discovered, NOT the purse, but a men's size large pajama top... just that... nothing else in the box, no packing material, purchase receipt, etc.! It was so strange! I called and asked to speak to a manager and was told in a very demeaning, rude tone that the purse was now sold out and there was nothing that could be done about it other than issuing a refund, *after* I had to go to the trouble of returning the pajama top I did not order. Is there something wrong with this picture? Yes, indeed. I was actually punished for the inefficiency of Nordstrom Rack online customer service. I did not receive my long-awaited purse and was treated very rudely to boot! I will never order online from Nordstrom Rack again. I will go directly to an existing store, even though, sadly, I have to drive a two-hour round trip to get there. I wish you all a better experience.

I originally placed my order on November 23rd. As I live in Canada, I had to pay the ticket price in CAD rather than USD. That's fine, however when they cancelled my order over a week and a half later (without telling me), they refunded me less than what I had originally paid! The exchange rate had fallen between the time I placed my order and the time they cancelled it, so they refunded me the full amount in USD, however that was less than what I paid in CAD! As a consumer, why am I taking on the exchange rate risk when this was their mistake? They were the party that didn't fulfill their obligation, so they should incur the loss on exchange not me! When I called in to complain, they informed me that they don't have a complaints department and all I could do was tell the customer service supervisor. She has no authority to change this at all - so really they're telling me they don't care and there's nothing I can do to get my money back. Horrible business practices. Will not be shopping here ever again.